How do I dispute a transaction?
If you think your statement or receipt is wrong, or if you need more information about a transfer listed on your statement or receipt, please contact us as soon as you can. Direct your inquiries to:
We must hear from you no later than 60 calendar days after we have sent the FIRST statement on which the problem or error appeared. Please don’t forget to include:
If you notify us orally, we may require that you additionally send us your complaint or question in writing within 10 business days.‡
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days‡ to do this, and you have sent your complaint in writing, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
More About Personal Savings
*The Annual Percentage Yield (APY) as advertised is accurate as of . Interest rate and APY are subject to change at any time without notice before and after a High Yield Savings Account is opened.
For a CD account, rates are subject to change at any time without notice before the account is opened. Your rate will be fixed on the business day‡ we receive your completed application, provided we receive your deposit within 30 days after your application is approved. After a CD is opened, additional deposits to the account are not permitted. Early CD withdrawals may be subject to significant penalties which could cause you to lose some of your principal. Please see the Deposit Account Agreement for additional terms and conditions and Truth-in-Savings disclosures.
**The national average APY is accurate as of November 30, 2020, as published in the FDIC's Weekly National Rates and Rate Caps; average rate used is for deposits under $100,000.
†You may make up to nine (9) withdrawals or transfers out of your High Yield Savings Account during a monthly statement cycle. Read More in FAQs.
‡For purposes of transferring funds, business days are Monday through Friday, excluding holidays. Transfers can be initiated 24/7 via the website or phone, but any transfers initiated after 7:00 PM Eastern Time or on non-business days will begin to be processed on the next business day.
♢Calculations are estimates of expected interest earned. Actual results may vary, based on various factors such as leap years, timing of deposits, rounding, and variation in interest rates. The first recurring deposit is assumed to begin in the second period after any initial deposit.