American Express at Austin City Limits Music Festival 2025 -
Frequently Asked Questions
Instructions on how to register for Cashless at ACL Fest will be included when you receive your wristband in the mail. Simply follow these three easy steps:
- Once you receive your wristband, go to https://www.aclfestival.com/wristband/ and activate your Festival ticket with the unique ID (located on the inside of your wristband).
- Then, register your American Express Card for ACL Cashless Payments by entering your 15-digit American Express Card and set a required PIN for security.
- You’ll be able to access all American Express ACL Cashless perks via your wristband once you’ve registered with your American Express Card.
- To take advantage of the Cashless spend credit: When you’re at the Festival, let vendors know you are paying with your wristband. You’ll have the option to leverage your one-time $5 Cashless spend credit for on-site purchases at ACL Fest, which can be used when you tap to pay. Terms apply.
All American Express Cards are eligible.
No, you can activate your wristband without enabling the Cashless at ACL Fest payment option.
Visit the registration page and use the email address you originally registered with and then you can edit any wristband info and add Cashless.
No. Cashless at ACL Fest is free to sign up and use.
No financial data is stored on your wristband. The PIN you choose during Cashless at ACL Fest registration will always be required to make a purchase, but your Card number and billing details are not stored on the wristband. It is all secure.
Yes. It works in conjunction with your credit Card so it carries all the same security features and protection. You will also set a PIN during registration (just like a debit card), so no one else will be able to use your wristband or your ACL Cashless Account without your PIN.
Yes. If you wish to allow your Card to be linked to multiple wristbands, you can. Each wristband will require a separate PIN. The PIN must be entered when using the wristband to purchase anything participating in the Cashless program at ACL Fest.
No. You will only be able to link a single Card to your wristband.
Not unless the Card you linked it to does. No funds are stored on the wristband. It’s just linked to your Card. As long as you can still use your Card, you will still be able to use your Cashless wristband at ACL Fest.
Please make sure to visit the ACL Ticket Help booths (located at each entrance) or the ACL Festival Box Office and ACL staff will be able to help replace the wristband if you activated it. You will have to re-link your credit Card for security purposes.
Yes. Once you get your wristband(s), just visit www.aclfestival.com from your smart phone or click the Activation link in the ACL Mobile App, and complete the easy activation steps and optional Cashless at ACL Fest add-on. Visit Ticket Help at each entrance or the Ticket Support Tent located at Barton Springs East & West Entrances for any questions or assistance.
Please contact the ACL ticket service provider, Front Gate Tickets, or by calling their support ream at 888.512.SHOW (7469) Monday – Saturday, 9 AM to 9 PM CST.
- $5 Cashless Spend Credit
- Cashless Entrances
- Exclusive Perks at the Amex Experience
- Card Member Lane at Main Merch
Terms apply, available at https://www.americanexpress.com/en-us/benefits/membership/experiences/austin-city-limits.
For those who register in advance, you will receive a confirmation email from ACL Fest. On site you can register on your mobile device, through a QR Code or through the mobile app and once you register successfully you will receive a confirmation email.
Instructions on how to register for ACL Cashless will be included when you receive your wristband in the mail. Simply follow these three easy steps:
- Once you receive your wristband, go to https://www.aclfestival.com/wristband/ and activate your Festival ticket with the unique ID (located on the inside of your wristband) during which time you can link your American Express Card to your wristband and set a required PIN for security.
- All American Express Cashless perks at ACL Fest will automatically be loaded to your wristband once your register with your American Express Card.
- To take advantage of the Cashless Spend Credit: When you’re making a purchase on-site at the Festival let them know you are paying with your wristband. You’ll have the option to leverage your one-time $5 Cashless spend credit, which can be used in a single transaction when you tap to pay. Terms Apply.
- Once you receive your wristband, go to https://www.aclfestival.com/wristband/ and activate your Festival ticket with the unique ID (located on the inside of your wristband) during which time you can link your American Express Card to your wristband and set a required PIN for security.
- All American Express Cashless perks at ACL Fest will automatically be loaded to your wristband once your register with your American Express Card.
- The American Express Cashless Entrances are off of Barton Springs Road (Barton Springs West) and at the Lady Bird Lake entrance. The entrances will be marked on all Festival maps, so you can’t miss them!
Outside of the main merch tent there will be signage to indicate where the Card Member Lane begins. Enter the lane by scanning your wristband that has your American Express Card linked, or show/tap your Card, and you will be able to access the Card Member Lane. No guests are permitted in the Card Member Lane.
Yes, the one-time credit can be spent at more than one merchant provided a balance remains.
Please visit one of the ticket help booths located by the ACL Fest entrance gates on-site. An ACL staff member will look into the issue and work to resolve it.
Please visit one of the ticket help booths located by the ACL Fest entrance gates on-site. An ACL staff member will help you reset your pin. Please make sure to bring a valid photo ID that matches your registration.