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Coronavirus Support

COVID-19 Support

Here’s how American Express can help

 

During this uncertain time, nothing is more important to American Express than the health and safety of our customers and colleagues. We want you to know that we’re here to help.

 

Our service centers are experiencing higher than normal call volumes right now. To help you more easily get the answers you are looking for, we have streamlined some helpful information and tips to have at your disposal. As the situation evolves, we’ll continue to update this information to keep you informed.

 

We remain focused on providing you with the service and support you have come to expect from us.

 

For 170 years, we have been committed to serving our customers, even in the most challenging of times. Thank you for continuing to trust us with your Card Membership and your business needs. Our hearts go out to everyone who has been impacted by this global crisis.

Managing your Account

How to stay connected digitally:

We want to reassure you that no matter where you are, we’re here for you online and through the Amex App, where you always have quick and easy access to your account. If you’re not enrolled, it’s easy to get started:

 

You can also text MOBILE to 86509 to receive a download link for the Amex App.*

 

Once enrolled, you can make a payment, view your transactions and statements, freeze your Card, and so much more at your own convenience. Our digital tools are fast, secure, and easy to use anywhere, any time.

 

Helpful Links

Business Specific:

Take a moment to update your information:

Take a moment to ensure we have your most recent email and mobile phone number on file. It’s an easy way to reach you if there is ever an issue with your account. It also helps us to confirm your identity when you call in. Update important information, such as your email and phone number.

 

Keep your accounts protected

Watch out for scams or phishing attempts through suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. Their intention is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment.

 

Please know we will never ask you to verify your account information in an email, such as your name, account number or password. If you think you’ve received a phishing email, don’t click on any links. Please forward it to spoof@americanexpress.com and we’ll act quickly to shut it down. Once you’ve forwarded the email, we recommend that you delete it from your inbox.

 

For more information on how to protect your account, visit our Security Center.


American Express Travel

If you have existing travel reservations booked through American Express Travel, we can help you modify your plans. You can review our travel policies, and those of our partners, by visiting the Amex Travel COVID-19 Information Hub.


If you do not have travel or a specified cancellation date in the next 72 hours, we kindly ask that you call back at a later date so that we can help those who urgently need to change their travel plans. For additional travel-related questions, please visit our COVID-19 Travel FAQs.

 

For questions about travel insurance and COVID-19, please visit the links below.

Trip Cancellation & Interruption Insurance Benefit

American Express Travel Insurance

TravelAssure

 

American Express Centurion® Lounge

We are temporarily closing all Centurion® Lounge locations starting March 21, 2020. You can get the latest information about our airport lounge availability by using the LoungeFinder tool within the Amex App or by visiting TheCenturionLounge.com.


Resources for Business Owners

We realize the current environment stemming from COVID-19 may be creating a number of challenges for your business, and we are continually publishing new tips, guides, and other content in response to some of the most pressing questions and concerns we’ve heard from business owners. Visit Business Trends & Insights for the latest.


Contact Us

Customer Service 1-800-528-4800
24/7
TTY/TDD   1-800-221-9950
24/7
TTY/TDD (in New York) 1-800-522-1897
24/7
Apply By Phone 1-800-243-3888
6 AM - 2 AM ET, 7 DAYS
Pay Bill 1-800-472-9297
24/7

Text MOBILE to 86509 to receive a link to download on your iPhone® iOS or Android™ phone. See app store listings for operating system info. Message and data rates may apply. 

* iOS and Android only. See app store listings for operating system info.

 

American Express Travel Related Services Company, Inc., is acting solely as a sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. Certain suppliers pay us commission and other incentives for reaching sales targets or other goals and may provide incentives to our travel counselors. For more information, visit americanexpress.com/travelterms.

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