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Soft vs Hard Credit Inquiries: What’s the Difference?

When anyone – including you – checks your credit report, that inquiry may get noted as part of your credit history. It can be either a ‘hard’ or ‘soft’ inquiry.

By Carla Fried | American Express Credit Intel Freelance Contributor

5 Min Read | January 29, 2021 in Credit Score



When you apply for a loan or new credit, businesses will make a “hard pull” of your credit report. A hard inquiry can cause your credit score to dip a few points.

A “soft pull” is recorded any time someone – you, a business you already have an account with, or one that is considering you for a preapproval deal – reviews your credit report.

The key difference is whether you formally asked to borrow money.

Checking your credit report periodically for hard credit inquiries you didn’t request is a good way to keep an eye out for identity theft.

A major fact of life is that whoever you do business with will likely evaluate your financial status – and do it regularly. Whenever you apply for a loan or sign up for a new cell phone plan, lenders and businesses will make a “hard” pull of your credit report to get a sense of how well or poorly you handle spending and debt payments. Businesses you already have an account with, or others that may want to offer you a “preapproval” deal, can also take a peek at your credit report. But when they’re just looking, it’s considered a “soft” inquiry.


The Top-Line Differences Between Hard and Soft Credit Pulls

There’s usually no difference in the information divulged in a hard or soft credit inquiry. And what businesses see is the same as what you see when you check your credit report for yourself – which you should do from time to time to keep an eye out for mistakes or identity theft. But here’s how hard and soft pulls differ:

  • Hard inquiries: These should happen only when you formally request some form of credit, whether you’re borrowing money or opening a new electric utility service. Hard pulls typically cause a small temporary ding to your credit score.
  • Soft inquiries: These happen when you check your own credit report or when a business checks it without you requesting credit. A soft pull has no impact on your credit score.

Understanding the differences between soft and hard credit checks can help you avoid any unnecessary dips in your credit score. 


The Hard Truth About Hard Inquiries

Besides applying for a loan or a new credit card, there are other financial moves that will create a hard credit pull. Landlords or leasing managers may make a hard pull when you apply to rent a place. Turning on the utilities at a new home can also trigger a hard pull – the water company and the electric/gas supplier may require deposits from people whose credit report shows they’ve had trouble consistently paying bills on time. The same holds true when you sign up for a cell phone plan. Even renting a car might trigger a hard inquiry credit check if you pay with a debit card instead of a credit card.1 


Each hard inquiry stays on your credit report for two years, but it generally only factors into your credit score for the first 12 months. And even during that first year the impact is typically small – about five points.2 That’s a minor ding compared to other financial moves that can trigger a big credit score drop. For more about the factors that are used to calculate your credit score, read “What is a Credit Score and How is it Defined?” 


The reason a hard inquiry impacts your credit score is because you’re asking for credit in one form or another. Hard inquiries also serve as a heads up to businesses checking your credit. If they see multiple hard inquiries popping up over a few weeks or months, that can be a yellow flag that you may become financially overextended.


Minimizing the Impact of Hard Pulls

There is a way to minimize the impact of hard pulls on your credit score when shopping around for a loan. The two main credit scoring models, FICO and VantageScore, don’t penalize you for being a smart comparison shopper who submits loan applications to a few different lenders as long as you do it over a relatively short time span. 


Say you’re shopping for a car loan. You’re allowed a window of time where all hard inquiries related to a similar type of loan will be bunched together and count as just one hard inquiry. This shopping window ranges from 14 days to 45 days, depending on which version of a credit scoring model is being used. A safe move is to try and get all your loan apps submitted in a two-week period.


The More Benign World of Soft Inquiries

When you or a business just want to check your credit report – without any formal request for money or credit – it counts as a soft credit pull. You can think of soft credit inquiries as a non-event, as they have no impact on your credit score. Here are some soft pull examples:

  • Unsolicited offers: Those preapproval offers many people receive for new credit cards, car lease deals, or mortgage refinancing are typically the result of a business doing a soft pull to find good candidates. But if you decide to actually apply for a deal you’ve been preapproved for, now you’re formally asking for money or credit – and that will trigger a hard inquiry.
  • Existing credit relationships: Once you have a loan or account with a business, they might check your credit report from time to time just to make sure all remains good. It counts as a soft pull.
  • Potential new employers: When you apply for a new job, the employer may run a credit check. Employer credit checks get a stripped-down version of your credit report – to protect your privacy. It counts as a soft pull.


Checking for Identity Theft or Other Fraud

It’s smart to check your credit report periodically for suspicious hard inquiries that you didn’t authorize. That can be a tip-off that an identity thief may have used your personal information to apply for a loan or credit posing as you. If you ever find a hard pull you don’t remember requesting, you’ll want to take steps to alert the credit bureaus, consider a credit freeze, close down any unauthorized accounts you discover, and then file a dispute to have the unauthorized hard pull removed from your credit report.

Did you know? As an added security measure to help protect against fraud, American Express reports a reference number to credit bureaus – instead of your actual account number.


The Takeaway

The main differences between hard inquiries and soft credit inquiries are whether you formally asked for credit and how they impact your credit score. Only hard credit pulls can hurt your credit score. But even so, a hard pull typically only causes a small – and temporary – dip in your score.

Carla Fried

Carla Fried is a freelance journalist who has spent her entire career specializing in personal finance. Her work has appeared in The New York Times, Money,, and Consumer Reports, among many other media outlets.


All Credit Intel content is written by freelance authors and commissioned and paid for by American Express. 

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