By Mike Azzara | American Express Credit Intel Freelance Contributor
5 Min Read | November 06, 2019 in Credit
Many people who might otherwise choose a credit freeze hesitate because they don’t know how to freeze their credit at all three credit bureaus. So, they think the process will be a time-sucking morass of bureaucratic red tape—these organizations are called “bureaus,” after all—with a fee to pay at the end of it all.
But if that’s your thinking, the reality of freezing credit reports might just surprise you, based on my experience and an informal survey of my professional associates.
A credit freeze—called a security freeze by credit bureaus—protects you from the cost and disruption that can happen when identity thieves attempt to open new accounts in your name. If you choose to freeze your credit, you have three options. In order of ease and speed, they are: online, on the phone, in the mail (U.S. Postal, not “e”).
I froze my credit online in October 2017, shortly after the Equifax data breach, when the necessary web pages were hard to locate. Now they’re easier to
find—and you can get to the credit freeze pages for all three credit bureaus by clicking these links: Equifax, Experian, TransUnion. These pages provide further links to:
You’ll start by filling a form that asks for:
On the phone, automated systems at all three credit bureaus ask for the same detailed personal information described above.
The numbers to call are:
You’ll need to prepare a fairly thick packet of information including everything mentioned above under How to freeze your credit online. But that’s not all. They’ll also want to see:
The addresses for written requests are:
I recently conducted an informal survey on credit freezes for an article titled “Should I Freeze my Credit?" One of the things that became clear was that many respondents decided not to do it because of the red tape concern. If I summarize all their reasons, it comes down to the wasted time and aggravation they anticipated.
But most of the 18 respondents to my survey who actually did a credit freeze said it was relatively fast and easy, mirroring my experience. Only a handful reported bureaucratic delays, usually if the credit bureau’s database contained errors, or when attempting to unfreeze their credit (either temporarily or permanently).
And there is no fee at the end. A federal law that went into effect in September 2018 mandates that credit freezes are free.1 If that fact conflicts with something you read elsewhere, consider that many online sources haven’t been updated since the law passed.
Regardless of whether you choose to freeze online, by mail, or by phone, be careful with passwords and PINs! You must preserve passwords and PINs carefully in order to avoid a truly monumental waste of time when you need to unfreeze your credit, which happens from time to time. I unfroze to lease a car. For you, it might be a mortgage, a job application, or a new credit card—many of American life’s major events require a credit check.
So, I have a file cabinet with a hanging folder labeled “Credit Freezes” containing the original printouts from the online sessions in which I froze my credit, stapled into separate bunches for each of the three credit bureaus. My passwords and PINs are documented on those pages. This made temporarily unfreezing credit a breeze for me.