What do I need know about getting on a cruise ship?
If you are flying to the cruise departure city, ensure you schedule your flight to arrive at least 6 hours before your cruise departure.
- If you booked cruise line airfare, a cruise line representative may meet you at baggage claim to provide transportation from the airport to the pier. Check your travel vouchers for details.
- If you booked your own airfare, you are responsible for your own transportation to the pier.
If your cruise is more than 2 weeks away, you may be able to purchase shuttle transportation to the pier. For more information, contact us.
What should I do if my flight to the cruise gets delayed?
If your flight booked by the cruise line is delayed, let the cruise line know. If you miss the ship, the cruise line will often transport you to the ship's next port of call.
If your self-booked flight is delayed, let the cruise line know immediately so that they can make arrangements to get you to the ship.
What should I know before I embark on a cruise?
- Due to security reasons, passengers may not bring visitors onboard.
- Ship boarding usually begins 3-5 hours before the ship is scheduled to depart, and all passengers must be onboard at least 60 minutes prior to departure.
- If you leave your luggage out for the ship's staff to take on your last day, be sure to keep any necessities in a carry-on bag. Your luggage will not be accessible until after you depart the ship.
What do I need to do when embarking on a cruise?
On embarkation day, start by checking in at the pier, where your proof of citizenship (passport, or government-issued photo ID and birth certificate with raised seal) and any applicable COVID-19 travel requirement docs will be checked. Check the individual cruise line's policies for their specific COVID-19 travel requirements. Due to government regulations, all passengers are encouraged to be checked in and onboard no less than 60-90 minutes prior to the published sailing time to avoid the risk of automatic cancellation. Check the individual cruise line's policies for their final boarding times.
What do I need to do when disembarking on a cruise?
On the final night of the cruise, you can place your luggage outside your cabin door for the cruise line to take off the ship. If you do not set your luggage out, you have to take it off the ship yourself. Passengers depart in groups, and your group information, along with any necessary customs forms, will be left in your cabin the night before you disembark. You'll be required to pass through customs as you depart the ship.
To give yourself enough time to disembark, clear customs, and make it to airport check-in, we suggest you schedule your return flight to depart a minimum of 6 hours after your port arrival.