Payments
Does American Express Travel offer gift cards?
American Express Travel Online does not offer gift cards for any type of travel at this time.
Why was my American Express Travel payment declined?
If your payment was declined, it may be due to one of the following reasons:
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Flights
Hotels
Vacation packages
Flights booked as part of an American Express vacation package are refundable if they are cancelled within 24 hours of booking. Read Change or cancel your vacation booking for more information.
Profile Settings
Is there a way to save flight preferences for booking with American Express Travel?
You can add or change your seating preference, home airport, and special assistance requests in your profile so that this information is saved for all future bookings.
How do I save flight preferences?
What else should I know about saving flight preferences?
Where can I change and manage TSA information?
Save your personal Transportation Security Administration (TSA) information to your American Express Travel account and we'll automatically send it to the airline when you book a flight.
How do I add or update TSA information?
What else should I know before I make any TSA information changes?
Travel Documents
Do I have access to US Customs Allowances?
US citizens traveling abroad can review Prohibited and Restricted Items and What You Must Declare on the US Customs and Border Protection website.
If you are not a US citizen, check with your country's customs agency for restrictions on duty-free merchandise.
Are there customs requirements that I should be aware of before traveling?
When traveling to another country, be prepared to show customs agents the following documents:
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The Transportation Security Administration (TSA) is a component of the Department of Homeland Security. The TSA oversees security for highways, railroads, buses, mass transit systems, pipelines, ports, and over 400 US airports.
Visit the TSA website to read about flight restrictions, security updates, and other important travel information, such as the following:
Privacy & Security
American Express Travel Online is very careful about protecting your personal information. Please consult our privacy policy for details.