• When there has been a cancellation to your flight, a credit amount for the value of your original ticket may be issued. This credit can be used for future travel; restrictions may apply. You will see an eTicket Flight Credit when this happens because we have identified that you have a credit available for use originating from an American Express Travel booking.

• If you purchased your ticket through AmexTravel.com, Platinum Travel Service or Centurion Membership Services, you can view your available eTicket Flight Credits and their corresponding values by signing into AmexTravel.com.

• If you originally purchased your ticket through AmexTravel.com, you will be able to redeem your eTicket Flight Credit online if the airline allows online redemption. If not allowed by the airline or any errors messages occur, please call American Express Travel. You will need to provide the ticket number and traveler name.

• If you originally purchased your ticket over the phone with American Express Travel, you will only be able to redeem you eTicket Flight Credit by calling American Express Travel for assistance at 1-800-297-2977. 

• eTicket Flight Credits may only be redeemed with the same airline from the original booking.

• Fare rules will vary by airline; in some instances, travel must depart from the same country as on your original ticket. If you wish to change your country of origin on your eTicket Flight Credit, please call American Express Travel for assistance at 1-800-297-2977.

• International Airline Program (IAP) eTicket Flight Credits may only be exchanged for another IAP itinerary.

• eTicket Flight Credits cannot be applied to ancillary services such as, but not limited to, baggage fees and upgrades.

• Insider Fares are not available when using an eTicket Flight Credit.

• eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at                    1-800-297-2977. 
  

• We’re continuously working to allow you more self-servicing choices, and you may have the option to redeem your unused eTicket Flight Credit yourself online. Log in to AmexTravel.com to see if the self-service option is available to you, and if so, follow the online redemption instructions.

• eTicket Flight Credits may only be redeemed with the same airline from the original booking. Fare rules will vary by airline; in some instances, travel must depart from the same country as on your original ticket. If you wish to change your country of origin on your eTicket Flight Credit, please call American Express Travel for assistance at 1-800-297-2977.

• eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at                    1-800-297- 2977.

• eTicket Flight Credits cannot be applied to ancillary services such as, but not limited to baggage fees and upgrades.

• Insider Fares are not available when using an eTicket Flight Credit.

• International Airline Program (IAP) eTicket Flight Credits may only be exchanged for another IAP itinerary.
  

You may view your credit by logging in to AmexTravel.com. The value displayed reflects the original value of the eTicket Flight Credit. If you have used part of the ticket already, the remaining amount will be less than what is displayed. If you have fully or partially redeemed a credit with the airline, please contact the airline directly for assistance.

• Airline may not allow online redemption.

• A system or pricing error occurred.

• You will be prompted to call American Express Travel for assistance at 1-800-297-2977. Please have your ticket number and traveler name available for the agent.

• eTicket Flight Credits may only be redeemed with the same airline from the original booking.

• Fare rules will vary by airline; in some instances, travel must depart from the same country as on your original ticket. If you wish to change your country of origin on

• Your eTicket Flight Credit, please call American Express Travel for assistance at 1-800-297- 2977.

• Your new flight must be on the same airline that issued the credit.

• The eTicket Flight Credit must be booked in the name of the traveler on the original ticket. eTicket Flight Credits cannot be transferred to another individual.

• eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at                    1-800-297-2977.

• eTicket Flight Credits cannot be applied to ancillary services such as, but not limited to baggage fees and upgrades.

• Insider Fares are not available when using an eTicket Flight Credit.

• International Airline Program (IAP) eTicket Flight Credits may only be exchanged for another IAP itinerary.

• eTicket Flight Credits that have expired will not be displayed. Please check with the airline that issued the eTicket Flight Credit for expiration and/or travel-by dates. 
• eTicket Flight Credits can take up to 24 hours to appear after any changes.

• In these cases, a Miscellaneous Charge Order (MCO) may be issued which could be applied for future travel. However, airline rules and restrictions will apply and not all airlines’ flights or fares allow for MCOs. Please check with the airline for specific rules and restrictions.

• An MCO may potentially be used in combination with another eTicket Flight Credit issued by the same airline. Airline rules and restrictions apply.

• MCOs cannot be redeemed online. For redemption, please call American Express Travel at 1-800-297-2977.

You can use an American Express Card or any other valid credit card if there are additional costs greater than the eTicket Flight Credit.

No, there are no American Express Travel servicing fees for customers. 

No, Membership Rewards points are not available for use with an eTicket Flight Credit redemption.

• Credits cannot be combined or transferred. 

• Airlines issue separate credits for each traveler. The name on the airline credit must match the name on the new booking.                                                                 You cannot transfer your flight credit to another traveler. 

• Your new flight must be on the same airline that issued the credit.

• We recommend checking your flight change or cancellation confirmation email to verify the details of your airline credit, such as traveler name and amount before redeeming.

• Airline rules and restrictions, such as penalties and the calculation and treatment of any difference in airfare may differ from airline to
  airline. Please check individual airline policies.

• Any airline fees, such as change fees or rebooking fees are determined by the airline that issued the credit.

• For the latest COVID-related airline policies, please see the COVID-19 Travel Planning FAQs.

• The value displayed reflects the value of the eTicket Flight Credit. Final charges are determined by any difference in airfare, penalties and/or change fees associated with each ticket and may vary from ticket to ticket. eTicket Flight Credits have an expiration and/or travel-by date and the credit must be used according to the specific airline’s eTicket Flight Credit rules and restrictions.

• eTicket Flight Credits may only be redeemed with the same airline from the original booking.

• Fare rules will vary by airline; in some instances, travel must depart from the same country as on your original ticket. If you wish to change your country of origin on your eTicket Flight Credit, please call American Express Travel for assistance at 1-800-297-2977.

• The eTicket Flight Credit must be booked in the name of the traveler on the original ticket. eTicket Flight Credits cannot be transferred
  to another individual.

• Only one eTicket Flight Credit per traveler can be applied to each redemption. This includes multiple travelers on a single itinerary.

• eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at                    1-800-297-2977.

• eTicket Flight Credits cannot be applied to ancillary services such as, but not limited to, baggage fees and upgrades.

• Insider Fares are not available when using an eTicket Flight Credit.

• International Airline Program (IAP) eTicket Flight Credits may only be exchanged for another IAP itinerary.

• eTicket Flight Credit expiration dates, travel dates, and fare rules vary by airline.

• For Delta Air Lines flights, all eTicket Flight Credits must be redeemed before December 31, 2023, for travel now through 2024.

• For United Airlines wholly unused tickets issued on or before December 31, 2022, eTicket Flight Credits must be redeemed before December 31, 2023. 

• Expiration dates may vary and are subject to change by the airline.

• For all other airlines, please refer to their policy for the most up-to-date information on specific credit expiration dates.

Specific ticketing and travel dates apply. Please visit the airline website directly for latest information.

• Airline rules and restrictions, such as penalties and the calculation and treatment of any difference in airfare may differ from airline to airline. Please check individual airline policies.

• Any airline fees, such as change fees or rebooking fees are determined by the airline that issued the credit.

• For the latest COVID related airline policies, please see the COVID-19 Travel Planning FAQs.

• The value displayed reflects the value of the eTicket Flight Credit. Final charges are determined by any difference in airfare, penalties and/or change fees associated with each ticket and may vary from ticket to ticket. eTicket Flight Credits have an expiration and/or travel-by date and the credit must be used according to the specific airline’s eTicket Flight Credit rules and restrictions. 

• eTicket Flight Credits may only be redeemed with the same airline from the original booking.

• Fare rules will vary by airline; in some instances, travel must depart from the same country as on your original ticket. If you wish to change your country of origin on your eTicket Flight Credit, please call American Express Travel for assistance at 1-800-297-2977.

• The eTicket Flight Credit must be booked in the name of the traveler on the original ticket. eTicket Flight Credits cannot be transferred to another individual.

• Only one eTicket Flight Credit per traveler can be applied to each redemption. This includes multiple travelers on a single itinerary. 

• eTicket Flight Credits that were issued to an infant are not available for use online and can only be redeemed by contacting American Express Travel at 800-297-2977. 

• eTicket Flight Credits cannot be applied to ancillary services such as, but not limited to baggage fees and upgrades.

• Insider Fares are not available when using an eTicket Flight Credit.

• International Airline Program (IAP) eTicket Flight Credits may only be exchanged for another IAP itinerary.

Terms and Conditions

Expiration dates may vary and are subject to change by the airline.

All unused eTicket Flight Credits are subject to the terms and conditions of the airline holding the eTicket Flight Credits, including, without limitation, any expiration date and fees for or limitations on use of such eTicket Flight Credits. For the eTicket Flight Credit booking you may incur an airline-imposed change fee and any difference in fare. You acknowledge that you are responsible for reviewing such terms and conditions prior to using of any unused eTicket Flight Credit. Pay with Points is not available with an eTicket Flight Credit redemption. Membership Rewards points will be earned on any transaction amount that is charged to your Card when an eTicket Flight Credit is redeemed. Points will be earned in accordance with the terms and conditions of your Card. Please see your Card agreement for details. All information about unused eTicket Flight Credits is provided to American Express by third parties, and American Express does not accept any liability for inaccuracies or incompleteness of that information, including, without limitation, the monetary amount or existence of an eTicket Flight Credit. 

You can book the following types of flights on American Express Travel Online either online or over the phone.

• Roundtrip flights return to the same airport you departed from.
• One-way flights take you from your starting point to a different returning destination.
  
• Multiple destination flights allow you to visit multiple destinations during your trip.

What should I know before booking a flight with American Express Travel?

• If you booked your travel with American Express Travel and you need to change/cancel a booking, we will honor the policies of your travel provider.
  
• Charter fares may be available for roundtrip or one-way flights.
• One-way flights are not available with vacation packages.

Still need help?

For assistance, contact us by calling the number on the back of your Card.

What are the ticket requirements when flying with children?

You don't have to book a separate ticket for a child if each of the following is true:

• You book a domestic flight.
• Children are infants (less than 2 years old) at the time of the flight's departure.
• The infant sits in the lap of another traveler over the age of 12.
• Only 1 infant sits in the lap of that traveler.
  

You must book a separate ticket if any of the following are true:

• You book an international flight.
• Children are 2 or older at the time of the flight's departure.
• Children require their own seat.

One traveler over the age of 12 may accompany up to 2 infants, however each infant must be seated in their own seat.

Are there discounts on flights for children?

Some airlines offer discounts on airfare for children. The availability of discounts can depend on your selected flight, seat availability, and the traveler's age.

To see all applicable discounts, select the number and ages of any children flying when you search for your flight. Discounted airfare is included in your search results, though it might not be labeled that way.

What are the fight document requirements for children?

• For domestic flights, you might need to provide a picture ID for your child.
• For international flights, you must provide a valid passport for children of all ages.
• Children traveling without both parents may need to provide notarized documentation and letters of permission to enter another country. Please confirm your specific document requirements with your destination's embassy or consulate.

Do airlines require car seats for children?

Some airlines require children with their own ticket to sit in a car seat that fits and locks into the airplane seat. Please check with the airline for their specific policy on car seats.

Do airlines allow strollers onboard?

Yes. When going through airport security, fold your stroller and send it through the scanner with your other belongings. If you choose to check your stroller, many airlines will allow you to do so free of charge.

Still need help?

Please contact your airline to ask about their policies for children.

Many airlines welcome unaccompanied minors on their flights. However, American Express Travel Online does not book flights for unaccompanied minors under age 18.

What should I know before booking a flight for an unaccompanied minor?

• Some airlines may charge a fee for unaccompanied minor service.
• Children under 5 and minors over 17 might be ineligible for unaccompanied minor service.
• You need to provide the airline in advance with the contact details of the adult meeting the child at the final destination.
• Both the adult dropping the child off at the airport and the adult picking the child up are required to show identification.
  

Still need help?

Please contact your airline to ask about their policy for unaccompanied minors.

Does American Express Travel offer military or bereavement discounts for flights?

American Express Travel Online does not offer flight discounts for military personnel or bereavement travel, but we do offer special deals on airfare that may save you more money than military or bereavement fares offered by airlines. Contact the airline directly to ask about discounted military or bereavement fares, but be sure to compare the fares to American Express Travel Online rates.

What should I know before requesting special accessibility assistance?

• American Express Travel Online will pass your requests to the airline but cannot guarantee that all requests will be honored.
• Availability may depend on the aircraft, the airline's policies, or the specific needs of the traveler.

Can I request special accessibility assistance when booking a flight with American Express Travel?

Yes. When booking a flight on American Express Travel Online, you can request special assistance, such as help boarding and deplaning, use of a wheelchair, or accommodations for a service animal.

To request special assistance:

1. Choose your flight, then select CONTINUE BOOKING.
   
2. On the Traveler information page, expand the This guest has special requests section for each traveler who requires assistance.
   
3. From the Accessibility requests drop-down menu, select the type of assistance you would like to request.

Contact your airline to confirm your requests for each segment of your trip, right after booking and again just prior to travel.

What are the travel requirements for taking a pet on a flight?

If you are traveling with your pet, contact the airline to make a reservation for them. Your airline might require your pet to have the following:

• Collar with ID and license number
  
• Recent certificate of good health (no older than 30 days) from your veterinarian
  
• Rabies vaccination certificate (if traveling internationally)
  

What are the restrictions for taking a pet on a flight?

• Airlines limit the number and size of pets allowed to travel in the cabin. You can usually carry on small pets, provided their carrier fits under the seat in front of you.
• Airlines restrict the number of animals traveling in cargo, depending on the aircraft and the weather.
  
• If your roundtrip ticket consists of two one-way flights, check the rules for each airline.

Are there additional fees for taking a pet on a flight?

• Most airlines impose fees for pets traveling in the cabin or in cargo.

Still need help?

Contact your airline to find out their specific rules regarding pets.

You might also want to read the following sites:

• TSA: Traveling with Pets
• The Humane Society: Travel Safely with Your Pet by Car, Airplane, Ship, or Train

Can I add travelers to a flight reservation?

• You can't add travelers to your existing flight reservation. You'll need to make a new flight booking for the additional travelers in your party, instead.
  
• For the new booking, American Express Travel Online can't guarantee the same price as your original booking.

How do I book a multiple-destination flight?

1. On the Flights page, select Search by Multi-City.
   
2. Enter your travel destinations and dates and select Search Flights.
   

What should I know when booking a multiple-destination flight?

• Your entire trip is stored as a single itinerary.

Trip Cancel Guard and Gold Travel Protector are optional trip protections available for purchase. Both offer different protections and reimbursement benefits for Trip Cancellation.

If you cancel your trip before it starts due to a specified covered reason under Gold Travel Protector insurance, you may be eligible for reimbursement of flight or flight plus hotel costs. Trip Cancel Guard, a non-insurance product, does not require any covered reasons to be eligible for reimbursement, giving you control if you decide to cancel at least two full calendar days before your trip departure date.

Trip Cancel Guard

Trip Cancel Guard provides up to 75% reimbursement of flight costs if you choose to cancel for any reason. You must cancel your trip at least two full calendar days before your trip departure date. If you decide to cancel your trip for any reason, including COVID-19, Trip Cancel Guard may reimburse you for non-refundable costs. Please see Trip Cancel Guard Terms & Conditions for full details.

Gold Travel Protector

Under Gold Travel Protector, Trip Cancellation provides up to 100% reimbursement of flight or flight plus hotel costs for specified covered reasons. If you’re unable to take your trip due to a covered reason, Gold Travel Protector may reimburse you for non-refundable costs. Gold Travel Protector also provides additional insurance coverage during your trip for unforeseen events such as medical emergencies and travel delays.

Fear of traveling due to COVID-19 and the pandemic are not covered reasons under Gold Travel Protector. For full details of covered reasons, please see Sample Policy.

You may only purchase Gold Travel Protector and/or Trip Cancel Guard at the time of an eligible booking through AmexTravel.com.

What should I know when I check-in online for a flight?

• Depending on your airline, after checking in online you may be able to print your boarding pass, save it to your mobile phone, or pick it up from a kiosk at the airport.
• Airport check-in usually opens 2-3 hours before flight departure.
• You will need your boarding pass to go through airport security. Check with your airline for any other required documents.
• Plan to arrive at the airport at least 1-2 hours before your domestic flight, and at least 2-3 hours before your international flight.
• To review your flight schedule and trip details, check your itinerary.
• To add passport information to your account, see Update passport information in your account.
• To select or change your seat assignment, see Manage your seat assignment.

Still need help

If you still need help checking-in for your flight, please contact us or your airline.

How are the seats assigned?

For most flights, you choose your seat when you’re booking your reservation. We send your seat selection to the airline when you book the flight, but we can’t always guarantee your seat assignment.

How do I change my seat assignment?

If you’ve already booked your flight and want to change or select your seat (if you haven’t chosen your seat yet), you’ll need to contact the airline directly. Note: You’ll need your airline confirmation code (example: L84RTL), which you can find in your itinerary.

How do I find my seat assignment?

If you selected your seat when you booked, you can access your seat assignment in your itinerary, or when you view your flight booking confirmation. (See below for exceptions.)

Your seat selection is confirmed if you:

• Paid for a seat upgrade during booking.

Your seat selection may not be confirmed or available if you:

• Booked a fare with an airline that assigns seats at the gate.
• Did not pay for your seat at the time of booking.

Still need help?

For more help with your seat assignment, please contact your airline directly.

To cancel your flight booked on AmexTravel.com, you can do so from your Manage My Trips page. A chat box will appear to help with your cancellation.

If you used Membership Rewards® points for your booking, and you cancel within 24 hours of booking, the points will have already been redeemed for a credit that appears on your Card account.  If you prefer to have the points returned to your Membership Rewards® account, a charge will appear on your Card to net the credit to zero. See Collect and redeem your Membership Rewards® points for more information.

Card transactions and Membership Rewards® transactions happen from two separate accounts. Your ticket was voided so there was no charge on your Card account. The points you redeemed were taken from your Membership Rewards® account and converted to a credit. To put the points back, that credit will need to be reversed with a charge. 

You cannot transfer your airline tickets to another traveler.

What else should I know about airline ticket changes?

• Most airline tickets are non-refundable.
• Most airlines charge fees for ticket changes or cancellations. Check your itinerary for details.
• If the name on your ticket does not match your government-issued photo ID, arrive at the airport early to present proof of the name change (such as a marriage certificate or other legal document) at the airline counter.
  

If you find an issue with your booking, or have multiple itineraries for the same trip, please contact us by calling the number on the back of your Card. Also, contact us for any booking mistakes or incorrect traveler names. Most airlines do not allow corrections of any kind. Corrections that are deemed name changes by the airline will incur fees and any fare differences.

What else should I know about mistakes and name changes on my airline tickets?

• The name on your government-issued photo ID must match your airline ticket traveler name.
• Most airlines allow for corrections to misspelling on tickets, and to nicknames (e.g. William/Bill, Lisabeth/Liz), but do not allow name changes to the travelers originally booked.
• The airline may process a name change for the airline change fees and difference in fare.

What should I do if I miss a flight?

If you missed your flight, contact your airline directly for assistance. Some airlines may put you on standby for the next available flight.

How do I change a flight?

You must contact us to change your flight.

What are the American Express Travel flight booking change requirements?

• If you booked your travel with American Express Travel and you need to change/cancel a booking, we will be honoring the policies of your travel provider. 
• Tickets cannot be transferred to another passenger. 
• To upgrade your seat, call the airline directly.
• Rebooked flights must be for the same traveler and on the same airline as the original booking.
• Flight credits must be used for the same traveler and the same airline as the original booking.

Are there additional charges on rebooked flights?

• Airline change fee, ranging from 150 USD (domestic) to 300 USD (international)
• Difference in airfare (if the cost of your new flight exceeds your flight credit)

The total cost of your change will depend on your airfare, your ticket details, and any applicable penalties or fees.

What should I do if the airline changes or cancels a flight?

• If you received a Schedule Change notice for a minor time change or flight number change, no action is required.
• If your schedule change indicates a seat change, visit your airline’s website to manage seat selection.
• If the airline cancelled your scheduled flight, please contact us by calling the number on the back of your Card.
  
• If there is a major schedule change to your travel itinerary, American Express will notify you via email.  Within that email, you will have the option to accept the schedule change by selecting ‘Manage my Trips’. American Express Travel will then process the change and send you a new itinerary via email.
• In the event you would like to discuss the change further, select ‘Other Options’ and call-in options will be provided.

How do I contact the airline I booked a flight with?

To contact your airline, find it in the drop-down menu then select Call.

*Toll-free number unavailable.

How do I pay for my flight online with American Express Travel?

You can pay for your flight booking online using your American Express® Card. You may be eligible to split up the cost of your flight into monthly installments for a fixed fee with the Plan It® feature on your Card, or you may be able to use Membership Rewards® points towards your purchase. 

What should I know before paying for a flight online?

• You cannot split your payment between 2 or more credit cards.
• For cancellation fees and refund information, read Refund timelines. If you receive a merchant refund/credit for your trip, you can request that the amount be applied to your plan balance. Once you see the credit on your account, please call the number on the back of your Card to speak with a Plan It Specialist to have the amount applied to the plan balance. If you make a change to your trip, your plan will not be impacted.  
• Payments may take up to 48 hours to be reflected on your account.
• If your payment did not go through, read Troubleshoot declined payments for more information and options.
• Please refer to the Plan It FAQ’s for more questions on Plan It.