Review Itinerary
View your hotel booking confirmation
After booking, you'll receive a confirmation email from American Express Travel Online that contains your Trip ID and trip details.
Your confirmation email is sent from the following address:
Go to Manage My Trips to view your booking. If you don't see it, you may have booked directly with the hotel.
To print your booking, click on the three vertical dots in the top right of the hotel confirmation, select the Print button in your itinerary, and follow the instructions.
If you have multiple bookings (flight, hotel, car, etc.) for the same trip, you can merge them into one itinerary within My Trips (up to 5 trips). To link your bookings, follow these steps:
- Select the three vertical dots in the upper right-hand corner above the booking.
- Then, select “Link Trips Together”. Choose the trips you’d like to merge, press “Continue”, and then “Link”.
- Next, to save your preferred linked trip name, ensure to first click “Update”, followed by “Continue”.
- The newly linked trips will then be available in My Trips as one itinerary.
Important to know: any self-service features available for each individual trip will still be accessible for the respective bookings.
If you haven't received your confirmation email or need help viewing your booking, chat with us, when available, by clicking the chat icon at the bottom-right corner of this page. Otherwise, call the number on the back of your Card.
Yes, visit Travel Guides + Inspiration to explore recommendations in popular and emerging destinations. Plus, search the Hotel Finder for Fine Hotels + Resorts® and The Hotel Collection properties that suit your travel style (from adults-only options to family-friendly accommodations) and Stay With Purpose to learn about properties with noteworthy initiatives in the social impact space.
Check-In & Check-Out
You can find your hotel's check-in time and phone number in your confirmation email.
- You'll need a government-issued ID to check in.
- You may need a credit card on file for incidental charges.
- You can check in to most hotels any time between their earliest check-in time and midnight.
- To request an earlier check-in time, call the hotel directly.
- Hotel rooms booked on American Express Travel Online are guaranteed to be available for late arrival beyond standard check-in time.
- If you plan to arrive after midnight, please contact the hotel directly to ensure they hold your room.
- You can check out any time before the hotel's check-out time on the last day of your booking.
- To request a late check-out time, call your hotel directly. If approved, additional charges may apply.
Need to end your stay early? Chat with us, when available, by clicking the chat icon at the bottom-right corner of this page. Otherwise, call the number on the back of your Card.
Changes made to your booking during your stay could result in additional charges. To read your hotel's Cancellation Policy, check your confirmation email or view your booking online.
For details such as accepted forms of payment, minimum check-in age, and luggage storage, check the Hotel information section of your hotel's page. If the information you are looking for is not listed, please contact your hotel directly.
Payment & Receipt
Hotel payment options
You can pay for your hotel booking online. Different forms of payment are available at check-out. Remember, you’ll pay in full when you book.
Some hotels give you the option to book now and pay later at the hotel. You'll pay the hotel directly at check-in or check-out, in the hotel's local currency. You must use your American Express card to pay for the booking.
- Payment by credit card guarantees your reservation until the check-in date.
- You’ll earn 2X Membership Rewards® points when you book a prepaid hotel on American Express Travel. However, if you redeem Membership Rewards® points using Pay with Points for all or part of your booking, this amount is ineligible to earn 2X points.
- For cancellation fees and refund information, read Refund timelines.
- If your payment did not go through, please read Troubleshoot declined payments for more information and options.
Booking
Many hotels offer rooms for guests with pets. American Express Travel Online can help you find and book these hotels.
How do I find a pet-friendly hotel with American Express Travel?
- Go to the Hotels page, enter your travel destination and dates, and select Search.
- In the Filter by sidebar, scroll to the Amenities and select Pets allowed.
Your search results will update to show only hotels that allow pets.
What should I know before booking a pet-friendly hotel?
- Hotels typically only offer a limited number of rooms that can accommodate pets. We recommend you follow up with your hotel directly to ensure a pet-friendly room has been secured for your booking.
- Hotels may limit the number and weight of pets allowed in your room. On your hotel's page, scroll down to the Your pets section for specific rules and restrictions.
- Hotels may charge a fee per night or require a deposit for pets staying in your room. On the hotel's page, scroll down to the Fees section and select Show non-mandatory fees for information about a pet fee or pet deposit.
Still need help?
You can make special requests (such as a late check-in time or a rollaway bed) as you book your hotel room. American Express Travel Online will pass your requests along to the hotel, but we cannot guarantee availability for the room type and rate you requested. You may wish to call the hotel directly prior to your stay to confirm availability.
How do I make a special request when booking a hotel with American Express Travel?
- Find the hotel and room you like and start the booking process.
- In the Traveler information section, select the Special/Accessibility Requests (optional) link.
- In the Special Request text box, enter your requests (such as rollaway beds or late check-in).
- Complete your booking.
If the Special/Accessibility Requests section is not available on the booking page, contact the hotel directly to confirm they have the required accessibility features.
Some accessibility features can be reserved, and some cannot as they are either property-level features (such as path of travel) or they are hotel-stocked items such as equipment for the hearing impaired.
What accessibility features can be requested and reserved from a hotel?
- Accessibility equipment for the deaf. This includes TTY for phone, visual or flashing fire alarm, and vibrating alarm clock. Request these directly from the hotel.
- Accessible path of travel. This means that the hotel has a path that is either flat or ramped, at least 36 inches wide, between the parking lot (if any) and the front desk and between the front desk and some or all of the guest rooms. This feature cannot be reserved.
- Braille and raised signage. This means that the hotel has Braille or raised signage and vibrating alarm clocks available upon special request. Braille itself cannot be reserved as it is a property-wide feature when provided by the hotel.
- Handicap parking spaces. This means that parking spaces are set aside for accessible guests. These are available on a first-come, first-serve basis and cannot be reserved.
- In-room accessibility. This means that the hotel has an accessible path from the room entrance to the window, an accessible path from the room entrance to at least one side of the bed, an accessible path from the room entrance to the toilet, as well as accessible hardware and minimal resistance to open the door, accessible temperature controls, and accessible window coverings. This feature can be requested.
- Roll-in shower: This includes a hand-held shower, grab bars, and a sitting area. The shower space is large enough for wheelchairs to roll in. Roll-in showers are not the same as accessible bathrooms. This feature is available on request.
- Accessible bathroom. This includes a hand-held shower, grab bars at the tub, grab bars at the toilet, and raised toilet. This feature is available on request.
How can I book an accessible hotel with American Express Travel?
Many hotels have rooms for guests with specific needs, such as accessible bathrooms or roll-in showers. American Express Travel Online can help you find and book these hotels. When searching for hotels on Amex Travel Online, use the Accessibility filters section to select different accessibility options based on your needs.
What should I know before booking an accessible hotel?
- After booking, the hotel will be notified of your special request to confirm availability.
- Accessibility requests are not guaranteed and may incur additional charges.
- For definitions of the various accessibility features, see Accessibility definitions.
How can I book a hotel through American Express Travel?
You can book a hotel online at AmexTravel.com. If you are a Platinum Card® member, you can book a hotel over the phone.
If you need support with your online booking, you can chat with us, when available, by clicking the chat icon at the bottom-right corner of this page. Otherwise, call the number on the back of your Card.
What should I know before booking a hotel with American Express Travel?
- American Express Online Travel has most hotels and room types available, but sometimes a property hasn't provided us with the inventory to be booked on our site.
For assistance, please chat with us, when available, by clicking the chat icon at the bottom-right corner of this page. Otherwise, call the number on the back of your Card.
What is the "Lowest Hotel Rates Guarantee" for hotel bookings made with American Express Travel?
Valid only for American Express Card Members. If you book a qualifying hotel rate on AmexTravel.com and then find the same room, in the same hotel, for the same dates, the same number of children and adults, at a lower price online, before taxes and fees, we'll refund you the difference.
Your claim must be submitted prior to your stay, before the date of check-in.
How do I identify a qualifying rate?
- Look for the Lowest Rates Guarantee label and check terms below to ensure no exclusions apply.
What's the deadline to submit my claim?
- You have all the way up until your check-in date to submit a claim. Expect a response to your claim within 72 hours.
How is the refund processed if approved?
- American Express Travel will refund the difference to the credit card you used to make your hotel reservation in approximately 15 business days after the claim is received.