Review Itinerary
How do hotel booking confirmations work with American Express Travel?
After booking, you'll receive a confirmation email from American Express Travel Online that contains your Trip ID and trip details.
How do I view a hotel booking confirmation?
Go to Manage My Trips to view your booking. If you don't see it, you may have booked directly with the hotel.
How and where do I print out a hotel booking confirmation?
To print your booking, select the Print button in your itinerary and follow the instructions. Then select Add to calendar.
What if I have multiple booking itineraries for the same trip?
If you have multiple bookings (flight, hotel, car, etc.) for the same trip, you can merge them into one itinerary within My Trips (up to 5 trips). To link your bookings, follow these steps:
- Select “…” in the upper right-hand corner above the booking.
- Then, select “Link Trips Together”. Choose the trips you’d like to merge, press “Continue”, and then “Link”.
- Next, to save your preferred linked trip name, ensure to first click “Update”, followed by “Continue”.
- The newly linked trips will then be available in My Trips as one itinerary.
Important to know: any self-service features available for each individual trip will still be accessible for the respective bookings.
Still need help?
If you haven't received your confirmation email or need help viewing your booking, contact us by calling they number on the back of your Card.
Check-In & Check-Out
You can find your hotel's check-in time and phone number in your confirmation email.
What should I know for hotel check-in?
- You'll need a government-issued ID to check in.
- You can check in to most hotels any time between their earliest check-in time and midnight.
- To request an earlier check-in time, call the hotel directly.
- Rooms booked on American Express Travel Online are guaranteed for late arrival.
- If you will arrive after midnight, please contact the hotel directly to ensure they hold your room.
How do I check-out of a hotel?
- You can check out any time before the hotel's check-out time on the last day of your booking.
- To request a late check-out time, call your hotel directly. If approved, additional charges may apply.
What happens if I need to check-out early?
Change & Cancel
How do I cancel a hotel booking made with American Express Travel?
- Go to Manage My Trips to view your bookings.
- In Upcoming, choose the itinerary you wish to cancel.
- Select Cancel This Reservation.
Is there anything I should know before cancelling a hotel booking?
- If you do not see the Cancel This Reservation button in your itinerary, please contact us.
- American Express Travel Online doesn't charge a cancellation fee, but additional hotel penalties may apply.
Check the Change & Cancellation Information in your itinerary for details. - To cancel a hotel booking that is part of a vacation package, read Change or cancel your vacation booking.
Still need help?
If you would like assistance canceling your hotel reservation, contact us by calling the number on the back of your Card.
How do I change dates in a hotel booking made with American Express Travel?
1. Go to Manage My Trips to view your bookings.
2. In Upcoming Trips, choose the hotel itinerary you wish to change.
3. Click Change Dates.
Alternatively, if the Change Dates button isn’t showing on your itinerary page, or to make any other kind of change, you must either cancel and rebook your reservation or call us for assistance.
Are there any fees for changing or cancelling a hotel booking?
- American Express Travel Online doesn't charge a change or cancellation fee, but additional hotel penalties may apply.
- Some hotels may impose non-refundable rate plans or fees that we are required to pass on to you.
- Penalty fees are highest when cancellations occur within 48 hours of your scheduled check-in date.
- For cancellation policies and refund information, read Refund timelines.
What should I know before I make changes to a hotel booking?
- Some hotel rooms are fully refundable, while others cannot be changed or cancelled.
We cannot guarantee the same room type or rates as your original reservation.
- We recommend you make changes as early as possible.
- If your hotel is part of a vacation package booking, read Change or cancel your vacation package booking.
Still need help?
If you still need help with your reservation, please contact us. If you need to make special requests, such as accessibility options, contact your hotel directly.
How do I add loyalty number or special request to a hotel booking made with American Express Travel?
1. Go to Manage My Trips to view your bookings.
2. In Upcoming Trips, choose the hotel itinerary you wish to change.
3. Click Edit Traveler Details, then either add details to Edit Loyalty Number or type within the Edit Special Requests box.
4. Be sure to Save the details entered before leaving the itinerary page.
Are there any fees for adding Loyalty Number or Special Request to a hotel booking?
• American Express Travel Online doesn't charge a change fee for adding Loyalty Number or Special Request to a hotel booking, but the requests are not guaranteed, and additional charges may apply at the hotel.
• We recommend confirming your request with the hotel prior to arrival.
Payment & Receipt
How does "book now, pay now" work for a hotel booking online?
You can pay for your hotel booking online. Different forms of payment are available at check-out. Remember, you’ll pay in full when you book.
How does "book now, pay later" work for hotel bookings?
Some hotels give you the option to book now and pay later at the hotel. You'll pay the hotel directly at check-in or check-out, in the hotel's local currency. You must use your American Express card to pay for the booking.
What else should I know about paying for my hotel booking?
- Payment by credit card guarantees your reservation until the check-in date.
- You can redeem points for your pre-paid hotel.
- For cancellation fees and refund information, read Refund timelines.
- If your payment did not go through, please read Troubleshoot declined payments for more information and options.
Booking
Many hotels offer rooms for guests with pets. American Express Travel Online can help you find and book these hotels.
How do I find a pet-friendly hotel with American Express Travel?
- Go to the Hotels page, enter your travel destination and dates, and select Search.
- In the Filter by sidebar, scroll to the Amenities and select Pets allowed.
Your search results will update to show only hotels that allow pets.
What should I know before booking a pet-friendly hotel?
- Hotels typically only offer a limited number of rooms that can accommodate pets. We recommended you follow up with your hotel directly to ensure a pet-friendly room has been secured for your booking.
- Hotels may limit the number and weight of pets allowed in your room. On your hotel's page, scroll down to the Your pets section for specific rules and restrictions.
- Hotels may charge a fee per night or require a deposit for pets staying in your room. On the hotel's page, scroll down to the Fees section and select Show non-mandatory fees for information about a pet fee or pet deposit.
Still need help?
You can make special requests (such as a late check-in time or a rollaway bed) as you book your hotel room. American Express Travel Online will pass your requests along to the hotel, but we cannot guarantee availability for the room type and rate you requested. You may wish to call the hotel directly prior to your stay to confirm availability.
How do I make a special request when booking a hotel with American Express Travel?
- Find the hotel and room you like and start the booking process.
- In the Traveler information section, select the Special/Accessibility Requests (optional) link.
- In the Special Request text box, enter your requests (such as rollaway beds or late check-in).
- Complete your booking.
If the Special/Accessibility Requests section is not available on the booking page, contact the hotel directly to confirm they have the required accessibility features.
Some accessibility features can be reserved and some cannot as they are either property-level features (such as path of travel) or they are hotel-stocked items such as equipment for the hearing impaired.
What accessibility features can be requested and reserved from a hotel?
- Accessibility equipment for the deaf. This includes TTY for phone, visual or flashing fire alarm, and vibrating alarm clock. Request these directly from the hotel.
- Accessible path of travel. This means that the hotel has a path that is either flat or ramped, at least 36 inches wide, between the parking lot (if any) and the front desk and between the front desk and some or all of the guest rooms. This feature cannot be reserved.
- Braille and raised signage. This means that the hotel has Braille or raised signage and vibrating alarm clocks available upon special request. Braille itself cannot be reserved as it is a property-wide feature when provided by the hotel.
- Handicap parking spaces. This means that parking spaces are set aside for accessible guests. These are available on a first-come, first-serve basis and cannot be reserved.
- In-room accessibility. This means that the hotel has an accessible path from the room entrance to the window, an accessible path from the room entrance to at least one side of the bed, an accessible path from the room entrance to the toilet, as well as accessible hardware and minimal resistance to open the door, accessible temperature controls, and accessible window coverings. This feature can be requested.
- Roll-in shower: This includes hand-held shower, grab bars, and a sitting area. The shower space is large enough for wheel chairs to roll in. Roll-in showers are not the same as accessible bathrooms. This feature is available on request.
- Accessible bathroom. This includes hand-held shower, grab bars at the tub, grab bars at the toilet, and raised toilet. This feature is available on request.
How can I book an accessible hotel with American Express Travel?
Many hotels have rooms for guests with specific needs, such as accessible bathrooms or roll-in showers. American Express Travel Online can help you find and book these hotels.
What should I know before booking an accessible hotel?
- After booking, the hotel will be notified of your special request to confirm availability.
- Accessibility requests are not guaranteed and may incur additional charges.
- For definitions of the various accessibility features, see Accessibility definitions.
How can I book a hotel through American Express Travel?
You can book a hotel either online or over the phone.
What should I know before booking a hotel with American Express Travel?
- American Express Online Travel has most hotels and room types available, but sometimes a property hasn't provided us with the inventory to be booked on our site.
For assistance, please contact us by calling the number on the back of your Card.
What is the "Lowest Hotel Rates Guarantee" for hotel bookings made with American Express Travel?
Valid only for American Express Card Members. If you book a qualifying hotel rate on amextravel.com and then find the same room, in the same hotel, for the same dates, the same number of children and adults, at a lower price online, before taxes and fees, we'll refund you the difference.
Your claim must be submitted prior to your stay, before the date of check-in.
How do I identify a qualifying rate?
- Look for the Lowest Rates Guarantee label and check terms below to ensure no exclusions apply.
What's the deadline to submit my claim?
- You have all the way up until your check-in date to submit a claim. Expect a response to your claim within 72 hours.
How is the refund processed if approved?
- American Express Travel will refund the difference to the credit card you used to make your hotel reservation in approximately 15 business days after claim is received.
Lowest Hotel Rate Guarantee Terms and Conditions
Valid only for American Express Card Members. If you book a qualifying hotel rate on amextravel.com and then find the same room, in the same hotel, for the same dates, the same number of children and adults, at a lower price online, before taxes and fees, we'll refund you the difference. For pre-paid reservations, your claim must be submitted prior to your stay, before the date of check-in. For verification of “pay later” hotel bookings, your claim must be submitted within thirty (30) days after you have completed the hotel stay, and the customer service representative may instruct you to mail a copy of your hotel receipt to American Express within that time period. American Express will honor the lower price for verified requests. The "Lowest Hotel Rates Guarantee" policy applies only to online rates available to the general public and excludes (1) rates or discounts that are not available to the general public, including, but not limited to, corporate, group, charter, meeting/convention, AAA, government/military, and senior citizen rates/discounts; or (2) hotel rooms booked through or in combination with frequent stay, loyalty, points, coupon promotions, rooms won through contests or sweepstakes or transferred, or rooms booked on opaque websites that do not allow you to see the name of the hotel until your reservation is complete; or (3) promotional packages, deals, all-inclusive packages, or bundles that may include additional amenities such as parking, meals, or entertainment, or (4) rates booked through the Fine Hotels + Resorts® and The Hotel Collection programs. Details