Phishing emails are messages made to look as though
they were sent from a bank, credit card company or
another trusted organization.
The emails usually contain a malicious link or attachment.
Fraudsters will typically try to trick you into clicking a link through to a fake website. For example, you may be told that if you don't follow the link and update your password, your account will be suspended.
Once on the fake site, you could be asked to enter sensitive information such as your log-in details, password or account number. Like the phishing email, the site will look genuine but it's not.
Fraudsters may also try to obtain your details over the phone - a process often known as vishing. This is a form of social engineering, which means obtaining sensitive information from people through deception and manipulation.
Be cautious of anyone asking for your personal information. Beware of fraudulent callers posing as American Express employees that request your Card details by offering a free upgrade on your existing American Express Card or to refresh your Know Your Customer (KYC) details in your e-wallet. Do not click on suspicious links sent by him/her. They may mirror your device or mobile sim to steal confidential information such as One Time Passwords (OTPs).
Please do not share any PIN, Password, OTP, Login ID, credit card details etc. American Express will never ask you for your account detials by email or phone, so any unsolicited call/SMS should be treated as suspicious. We only ask for security questions just to confirm your identity but would normally only ask for partial answers, so your personal information isn't revealed.
Fraudsters using Toll Free Numbers
Fraudsters have identified new ways of doing frauds.
They use toll free numbers similar to those of Banks and register these under name of the Bank. Consequently, a customer might not be able to be able to identify a fraudulent number from a genuine one. The customer may end up sharing his/her credentials which can lead to fraud on the card.
Hence, we advise you to never share your confidential information with anyone through any unsolicited calls
If you have any concerns, please call the number on the back of the Card immediately..
Fraudsters may send you a text message that asks you to confirm your Account details. You can spot them in the same ways you can spot a phishing email. Contact us straight away if something seems suspicious.
The oldest trick in the book – digging through your trash bin to find personal details and account information. Fraudsters still do this, even in the digital age, so stay on the safe side by thoroughly shredding bank statements and any other documents that contain sensitive information.