Why is this necessary?
The United Kingdom’s Money Laundering Regulations and Financial Code require
American Express as a financial institution to periodically check your company information.
This applies to all financial institutions. This prevents us from being obliged to suspend your Account
and contributes to creating a safer financial environment.
Updating your company information - how it works
In the next couple of weeks, Business Cardmembers and Programme Administrators of a
Corporate Account will receive an email asking you to update your company information.
In this communication you will find your username and a link to our secure online portal.
You can also type this link into your browser.
Not received this email communication yet? Then please wait for it to arrive.
Please see the kind of information we may need from you or your company below.
- Company details:
Such as company name, address and company registration number
- Details about the Beneficial Owner(s)
Such as Name, Date of Birth, Nationality and Address
- Documents of Legal Entity
Such as letter from accountant or solicitor confirming the company address or HMRC Tax Invoice (UK companies only).
- Documents for Associates
Such as copies of government issued documents,
e.g. Valid Passport, Valid National Identity Card, Valid Photocard Driving License.
Prevent your Account from being suspended
Failure to receive the required information may lead to suspension of your Account and eventually cancellation. This information is necessary to comply with our regulatory obligations (AML) as a financial institution.
Please update your company information
As soon as you have received an email from us with your username, you can provide your company information. We ask you to complete this within the specified period. Please make sure you keep all (company) information and documents at hand.
Follow the 4 steps:
Step 1
You will receive an email or letter from us containing the link to the secure online login portal.
Step 2
Please login via this link. You can also type this link into your browser if you prefer. When you log in for the first time, you will receive a One-time Password before creating a new password.
Step 3
After you have logged in, follow the necessary steps to complete and confirm all the information. You can save the data at any time and continue later. Please note, already uploaded documents are stored for a maximum of 7 days.
Step 4
All complete? Please press Submit.
After your company information has been updated,
we will check all your company information and
the documents provided. In case any additional documentation
is required we will contact you again.
Thank you for your cooperation
and trust in American Express.
We look forward to receiving your information.
Please note:
You may have to provide your information to American Express again, even if you have
recently provided this or already provided this when you set up your Card(s).
American Express is required to regularly review all customer information to
ensure that the information is complete and up-to-date.
Frequently Asked Questions
As a financial institution American Express is required to collect, update and review the information we hold about our clients to meet our regulatory obligations. You have been contacted as we require you to share information about your business to allow us to meet this regulatory requirement. In order to verify details on your Account, further documentation may also be required. Your cooperation in providing the necessary information is required to ensure your Account is kept as up to date and accurate as possible.
We are legally required to undertake certain procedures to establish the identity of our clients, as well as, ensure the information we have on file for our existing clients are kept up to date.
It is a regulatory requirement for us to update your information, which will be completed periodically. The frequency in which we contact you for this type of information can change and considers various factors about your business.
As American Express is a financial institution, we are required to adhere to our regulatory obligations. In order to do this, we are required to periodically update our client's information. Your information will not be used for any purpose other than what is disclosed in the Account Information and Data Protection Section of your agreement.
As we are under a regulatory oblication to hold this information about our customers, if we are not able to successfully update our records after a period your Accounts would need to be closed. This is not something we want to occur, so we will work with our customers and provide support where required.
American Express has long recognised and fully accepted our responsibility to safeguard the privacy, confidentiality and security of the personal information entrusted to us. You can rest assured that your information is safe. For more information on the American Express Privacy Statement, and how we manage your information, please visit: https://www.americanexpress.com/uk/legal/online-privacy-statement.html
On the login page, please click on 'Forgot Password'. You will be sent an email confirming your password.
On the login page, please click on 'Change Password'. Follow the prompts to change your password.
Even if nothing has changed in your situation, we ask you to review and update the information. American Express is committed to ensuring that our customers' company information is kept up-to-date. The legislation regarding AML is constantly being tightened. We look forward to receiving your information.
Once all the required fields are completed, you will be able to submit the information. Please review all the sections to see if an error has been identified.
Yes. Simply click on "Save" and your information will be retained until your next login for up to 30 days from when you received your login details. The uploaded documents will only be retained for seven (7) days unless the online form is submitted.
This information should be provided by your entity's Program Administrator or Authorised Signatory. If you are not the appropriate contact, please contact American Express to update your entity's Program Administrator or Authorised Signatory details.
The email or letter that you have received from us will state within how many calendar days this is expected from you. We ask you to complete the update process within the specified period.