American Express® Contactless – Frequently Asked Questions
We don't recommend tapping your wallet or purse on the reader if you have more than one contactless Card in it. Take out your chosen Card and hold it close to the terminal instead.
When you first use your new contactless Card, you may have to enter your PIN to activate the contactless facility. This is normal and will only happen once.
Your contactless Card is also a Chip & PIN Card. You decide how you use your Card, so if you prefer to not use contactless, use Chip & PIN instead.
Not all merchants accept contactless. Check that the Card reader is enabled for American Express contactless payments by looking for the contactless symbol. If it is but your Card isn't working, log into your Online Services Account to request a new one. You can still use your Card with your PIN in the meantime.
Yes, your contactless purchases are eligible for rewards like any other transaction.
All payments, including contactless payments, can take up to 48 hours to be processed and appear on your statement.
Contactless payments are designed to let you make inexpensive purchases quickly and conveniently, so you won't always be offered a receipt. Although, most staff members will be happy to give you one if you ask.