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    CALIFORNIA CUSTOMERS


    If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.



    COLORADO CUSTOMERS


    Please see the following customer notice from the Colorado Division of Banking: Colorado Division of Banking



    CONNECTICUT CUSTOMERS


    American Express Travel Related Services Company, Inc.: NMLS ID# 913828

    American Express Prepaid Card Management Corporation: NMLS ID# 913823



    GEORGIA CUSTOMERS


    American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. American Express Prepaid Card Management Corporation's license number is 29985. American Express Travel Related Services Company, Inc.'s license number is 9001.



    ILLINOIS CUSTOMERS


    Suspected violations of the Transmitters of Money Act may be reported to the Illinois Department of Financial Institutions by calling 1-888-473-4858 (TYY: 1-866-325-4949).



    MARYLAND CUSTOMERS


    The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding American Express Prepaid Card Management Corporation (License #9172; NMLS ID 913823) and/or American Express Travel Related Services Company, Inc. (License #9026; NMLS ID 913828) at: Office of the Commissioner of Financial Regulation, 500 North Calvert Street, Suite 402, Baltimore, MD 21202, Telephone: 1-888-784-0136.



    NEW YORK CUSTOMERS


    American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are licensed as Money Transmitters by the New York State Department of Financial Services.



    PENNSYLVANIA CUSTOMERS


    American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc., are Licensed to Transmit Money by Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania.



    TEXAS CUSTOMERS


    American Express entities American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation are Texas Department of Banking money services business license holders. If you have a complaint regarding an American Express prepaid card, contact the customer service division of American Express by calling the number on the back of your prepaid card or 1-877-297-4438. If you have a complaint regarding an American Express travelers cheque product or purchase of foreign currency, contact the customer service division of American Express by calling 1-800-221-7282. If you have a complaint regarding the American Express FX International Payments service, contact the customer service division of American Express by calling 1-888-391-9971. After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, consumer.complaints@dob.texas.gov.



    ALL CUSTOMERS


    American Express Travel Related Services Company, Inc. maintains all money services business licenses necessary to engage in its activities, including money services business licenses in the following states and jurisdictions:

    Jurisdiction Regulatory Agency Type of License
    ALABAMA Alabama Securities Commission Sale of Checks
    ALASKA Alaska Division of Banking and Securities Money Services Business
    ARIZONA Arizona Department of Financial Institutions Money Transmitter
    ARKANSAS Arkansas Securities Department Money Transmitter
    CALIFORNIA California Department of Business Oversight Money Transmitter
    COLORADO Colorado Division of Banking Money Transmitter
    CONNECTICUT Connecticut Department of Banking Money Transmitter / Payment Instruments
    DELAWARE Delaware Office of the State Bank Commissioner Sale of Checks and Transmission of Money
    DISTRICT
    OF COLUMBIA
    District of Columbia Department of Insurance, Securities and Banking Money Transmitter
    FLORIDA Florida Office of Financial Regulation Money Transmitter
    GEORGIA Georgia Department of Banking and Finance Sale of Checks
    GUAM Department of Revenue and Taxation Foreign Exchange / Travelers Checks
    HAWAII Hawaii Division of Financial Institutions Money Transmitter
    IDAHO Idaho Department of Finance Money Transmitter
    ILLINOIS Illinois Department of Financial & Professional Regulation Division of Financial Institutions Money Transmitter
    INDIANA Indiana Department of Financial Institutions Money Transmitter
    IOWA Iowa Division of Banking Money Services
    KANSAS Kansas Office of the State Bank Commissioner Money Transmitter
    KENTUCKY Kentucky Department of Financial Institutions Money Transmitter
    LOUISIANA Louisiana Office of Financial Institutions Sale of Checks / Money Transmitter
    MAINE Office of the Commissioner of Financial Regulation – Maine Bureau of Consumer Credit Protection Money Transmitter
    MARYLAND Office of the Commissioner of Financial Regulation – Maryland Department of Labor, Licensing and Regulation Money Transmitter
    MASSACHUSETTS Massachusetts Office of Consumer Affairs and Business Regulation License No. CS0005 Sale of Checks
    MASSACHUSETTS Massachusetts Office of Consumer Affairs and Business Regulation License No. FT0599 Foreign Transmittal Agency
    MICHIGAN Michigan Department of Insurance and Financial Services Money Transmitter
    MINNESOTA Minnesota Department of Commerce Money Transmitters
    MISSISSIPPI Mississippi Department of Banking and Consumer Finance Money Transmitters
    MISSOURI Missouri Division of Finance Sale of Checks
    NEBRASKA Nebraska Department of Banking and Finance Sale of Checks and Funds Transmission
    NEVADA Nevada Department of Business and Industry Money Transmitter
    NEW HAMPSHIRE New Hampshire Banking Department Money Transmitter
    NEW JERSEY New Jersey Department of Banking and Insurance Money Transmitter
    NEW MEXICO New Mexico Financial Institutions Division Money Transmitter
    NEW YORK State of New York Department of Financial Services Money Transmitter
    NORTH CAROLINA North Carolina Commissioner of Banks Money Transmitter
    NORTH DAKOTA North Dakota Department of Financial Institutions Money Transmitter
    OHIO Ohio Division of Financial Institutions Money Transmitter
    OKLAHOMA Oklahoma Office of State Bank Commissioner Sale of Checks
    OKLAHOMA Oklahoma Office of State Bank Commissioner Money Transmitter
    OREGON Oregon Division of Finance and Corporate Securities Money Transmitter
    PENNSYLVANIA Pennsylvania Department of Banking and Securities Money Transmitter
    PUERTO RICO Commissioner of Financial Institutions of Puerto Rico Money Transmitter
    RHODE ISLAND Rhode Island Division of Banking Sale of Checks
    RHODE ISLAND Rhode Island Division of Banking Electronic Money Transfers
    SOUTH DAKOTA South Dakota Division of Banking Money Transmitter
    TENNESSEE Tennessee Department of Financial Institutions Money Transmitter
    TEXAS Texas Department of Banking Money Transmitter
    UTAH Utah Department of Financial Institutions Issuing and Selling Money Orders, Travelers Checks or Other Instruments
    VERMONT Department of Financial Regulation Money Services
    VIRGINIA Virginia Bureau of Financial Institutions Money Transmitter
    WASHINGTON Washington Department of Financial Institutions Money Transmitter
    WEST VIRGINIA West Virginia Division of Financial Institutions Money Transmitter
    WISCONSIN Wisconsin Department of Financial Institutions Seller of Checks
    WYOMING Wyoming Division of Banking Money Transmitter
    USVI Government of the Virgin Islands of the United States Division of Banking and Insurance Money Transmitter

    American Express Prepaid Card Management Corporation maintains all money services business licenses necessary to engage in its activities, including money services business licenses in the following states and jurisdictions:



    Jurisdiction Regulatory Agency Type of License
    ALABAMA Alabama Securities Commission Sale of Checks
    ALASKA Alaska Division of Banking and Securities Money Services Business
    ARIZONA Arizona Department of Financial Institutions Money Transmitter
    ARKANSAS Arkansas Securities Department Money Transmitter
    CALIFORNIA California Department of Financial Institutions Money Transmitter
    COLORADO Colorado Division of Banking Money Transmitter
    CONNECTICUT Connecticut Department of Banking Money Transmitter
    DELAWARE Delaware Office of the State Bank Commissioner Sale of Checks and Money Transmitter
    DISTRICT
    OF COLUMBIA
    District of Columbia Department of Insurance, Securities and Banking Money Transmitter
    FLORIDA Florida Office of Financial Regulation Money Transmitter
    GEORGIA Georgia Department of Banking and Finance Check Seller
    HAWAII Hawaii Division of Financial Institutions Money Transmitter
    IDAHO Idaho Department of Finance Money Transmitter
    ILLINOIS Illinois Department of Financial and Professional Regulation Money Transmitter
    INDIANA Indiana Department of Financial Institutions Money Transmitter
    IOWA Iowa Division of Banking Money Services
    KANSAS Kansas Office of the State Bank Commissioner Money Transmitter
    KENTUCKY Kentucky Department of Financial Institutions Money Transmitter
    LOUISIANA Louisiana Office of Financial Institutions Sale of Checks / Money Transmitter
    MAINE Maine Bureau of Consumer Credit Protection Money Transmitter
    MARYLAND Office of the Commissioner of Financial Regulation – Maryland Department of Labor, Licensing and Regulation Money Transmitter
    MICHIGAN Michigan Department of Insurance and Financial Services Money Transmitter
    MINNESOTA Minnesota Department of Commerce Money Transmitters
    MISSISSIPPI Mississippi Department of Banking and Consumer Finance Money Transmitter
    MISSOURI Missouri Division of Finance Sale of Checks
    NEBRASKA Nebraska Department of Banking and Finance Sale of Checks and Funds Transmission
    NEVADA Nevada Department of Business and Industry Money Transmitter
    NEW HAMPSHIRE New Hampshire Banking Department Money Transmitter
    NEW JERSEY New Jersey Department of Banking and Insurance Money Transmitter
    NEW MEXICO New Mexico Financial Institutions Division Money Transmitter
    NEW YORK State of New York Department of Financial Services Money Transmitter
    NORTH CAROLINA North Carolina Commissioner of Banks Money Transmitter
    NORTH DAKOTA North Dakota Department of Financial Institutions Money Transmitter
    OKLAHOMA Oklahoma Office of State Bank Commissioner Sale of Checks
    OKLAHOMA Oklahoma Office of State Bank Commissioner Money Transmitter
    OREGON Oregon Division of Finance and Corporate Securities Money Transmitter
    PENNSYLVANIA Pennsylvania Department of Banking and Securities Money Transmitter
    PUERTO RICO Commissioner of Financial Institutions of Puerto Rico Money Transmitter
    RHODE ISLAND Rhode Island Division of Banking Sale of Checks
    RHODE ISLAND Rhode Island Division of Banking Electronic Money Transfers
    SOUTH DAKOTA South Dakota Division of Banking Money Transmitter
    TENNESSEE Tennessee Department of Financial Institutions Money Transmitter
    TEXAS Texas Department of Banking Money Transmitter
    UTAH Utah Department of Financial Institutions Issuing and Selling Money
    VERMONT Department of Financial Regulation Money Services
    VIRGINIA Virginia Bureau of Financial Institutions Money Transmitter
    WASHINGTON Washington Department of Financial Institutions Money Transmitter
    WEST VIRGINIA West Virginia Division of Financial Institutions Money Transmitter
    WISCONSIN Wisconsin Department of Financial Institutions Seller of Checks
    WYOMING Wyoming Division of Banking Money Transmitter
    USVI Government of the Virgin Islands of the United States Division of Banking and Insurance Money Transmitter

    Terms and Conditions


    Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.


    American Express Gift Cards, Business Gift Cards, the Outdoor Reward Card  or the Gas Rewards Card may be used virtually anywhere in the US that accept American Express® Cards. These products may not be used at ATMs or for Recurring Billing. The Carnival Corporation Reward Card, the Hilton Gift Card and the Hilton Business Gift Card may be used only at certain participating locations. Additional limitations may apply. See American Express Gift Card Cardholder Agreement, American Express Business Gift Card Cardholder Agreement, Hilton Gift Card Cardholder Agreement, Hilton Business Gift Card Cardholder Agreement, Carnival Reward Cardholder Agreement, Outdoor Reward Cardholder Agreement or Gas Rewards Cardholder Agreement, as applicable.


    For questions about American Express Gift Cards or Business Gift Cards, please use the Search box located in the upper right corner. Alternatively, for customer service you may call 1-877-297-4438 for questions about American Express Gift Cards. Or, for questions about American Express Business Gift Cards, please call 1-800-297-7327, seven days per week.


    These Cards are issued by American Express Prepaid Card Management Corporation.  American Express Executive Consumer Relations Team, 4315 S, 2700 W., Salt Lake City, UT, 84184.


    © 2012-8 American Express Travel Related Services Company, Inc. All Rights Reserved.