Money Services Business Disclosures

ALASKA CUSTOMERS

In the event of a complaint, please contact American Express customer service at (855) 606-5726 for assistance with prepaid cards and (800) 221-7282 for assistance with travelers cheque products.  If no resolution can be obtained, a formal complaint may be submitted with the  State of Alaska, Division of Banking & Securities. Formal complaints
must be in writing. The form may be downloaded at https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf. Formal complaints may be submitted by fax to (907) 465-1230, email to msb_licensing@alaska.gov, or mail to Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807.  If you have questions regarding formal complaints, please call (907) 465-2521.

CALIFORNIA CUSTOMERS

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

COLORADO CUSTOMERS

Please see the following customer notice from the Colorado Division of Banking: Colorado Division of Banking

CONNECTICUT CUSTOMERS

American Express Travel Related Services Company, Inc.: NMLS ID# 913828
American Express Prepaid Card Management Corporation: NMLS ID# 913823

GEORGIA CUSTOMERS

American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. American Express Prepaid Card Management Corporation's license number is 29985. American Express Travel Related Services Company, Inc.'s license number is 9001.

ILLINOIS CUSTOMERS

Suspected violations of the Transmitters of Money Act may be reported to the Illinois Department of Financial Institutions by calling 1-888-473-4858 (TYY: 1-866-325-4949).

MARYLAND CUSTOMERS

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding American Express Prepaid Card Management Corporation (License #9172; NMLS ID 913823) and/or American Express Travel Related Services Company, Inc. (License #9026; NMLS ID 913828) at: Office of the Commissioner of Financial Regulation, 500 North Calvert Street, Suite 402, Baltimore, MD 21202, Telephone: 1-888-784-0136.

NEW YORK CUSTOMERS

American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are licensed as Money Transmitters by the New York State Department of Financial Services.

PENNSYLVANIA CUSTOMERS

American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc., are Licensed to Transmit Money by Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania.

TEXAS CUSTOMERS

American Express entities, American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation are Texas Department of Banking money services business license holders. If you have a complaint regarding an American Express prepaid card, contact the customer service division of American Express by calling the number on the back of your prepaid card or 1-855-606-5726. If you have a complaint regarding an American Express^® Travelers Cheque product or purchase of foreign currency, contact the customer service division of American Express by calling 1-800-221-7282. If you have a complaint regarding the American Express FX International Payments service, contact the customer service division of American Express by calling 1-888-391-9971. If you have a complaint regarding payments enabled through  American Express One AP™ and Vendor Payment Services Amex ACH through Sage Intacct, contact the customer service division of American Express by calling 1-855-431-2430. After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, consumer.complaints@dob.texas.gov. For a listing of locations that sell Gift Card products please click here and for a listing of locations that sell Serve and Bluebird products please click here.

Terms and Conditions

Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.

American Express^® Gift Cards, Business Gift Cards, the Outdoor Reward Card  or the Gas Rewards Card may be used virtually anywhere in the US that accept American Express^® Cards. These products may not be used at ATMs or for Recurring Billing. The Carnival Corporation Reward Card, the Hilton Gift Card and the Hilton Business Gift Card may be used only at certain participating locations. Additional limitations may apply. See American Express Gift Card Cardholder Agreement, American Express Business Gift Card Cardholder Agreement, Hilton Gift Card Cardholder Agreement, Hilton Business Gift Card Cardholder Agreement, Carnival Reward Cardholder Agreement, Outdoor Reward Cardholder Agreement or Gas Rewards Cardholder Agreement, as applicable.

For questions about American Express Gift Cards or Business Gift Cards, please use the Search box located in the upper right corner. Alternatively, for customer service you may call 1-855-606-5726 for questions about American Express Gift Cards. Or, for questions about American Express^® Business Gift Cards, please call 1-800-297-7327, seven days per week.

These Cards are issued by American Express Prepaid Card Management Corporation.  American Express Executive Consumer Relations Team, 4315 S, 2700 W., Salt Lake City, UT, 84184.

© 2012-8 American Express Travel Related Services Company, Inc. All Rights Reserved.