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ALASKA CUSTOMERS
In the event of a complaint, please contact American Express customer service at (855) 606-5726 for assistance with prepaid cards and (800) 221-7282 for assistance with travelers cheque products. If no resolution can be obtained, a formal complaint may be submitted with the State of Alaska, Division of Banking & Securities. Formal complaints
must be in writing. The form may be downloaded at https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf. Formal complaints may be submitted by fax to (907) 465-1230, email to msb_licensing@alaska.gov, or mail to Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you have questions regarding formal complaints, please call (907) 465-2521.
CALIFORNIA CUSTOMERS
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
COLORADO CUSTOMERS
Please see the following customer notice from the Colorado Division of Banking: Colorado Division of Banking
CONNECTICUT CUSTOMERS
American Express Travel Related Services Company, Inc.: NMLS ID# 913828
American Express Prepaid Card Management Corporation: NMLS ID# 913823
GEORGIA CUSTOMERS
American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. American Express Prepaid Card Management Corporation's license number is 29985. American Express Travel Related Services Company, Inc.'s license number is 9001.
ILLINOIS CUSTOMERS
Suspected violations of the Transmitters of Money Act may be reported to the Illinois Department of Financial Institutions by calling 1-888-473-4858 (TYY: 1-866-325-4949).
MARYLAND CUSTOMERS
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding American Express Prepaid Card Management Corporation (License #9172; NMLS ID 913823) and/or American Express Travel Related Services Company, Inc. (License #9026; NMLS ID 913828) at: Office of the Commissioner of Financial Regulation, 500 North Calvert Street, Suite 402, Baltimore, MD 21202, Telephone: 1-888-784-0136.
NEW YORK CUSTOMERS
American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are licensed as Money Transmitters by the New York State Department of Financial Services.
PENNSYLVANIA CUSTOMERS
American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc., are Licensed to Transmit Money by Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania.
American Express entities, American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation are Texas Department of Banking money services business license holders. If you have a complaint regarding an American Express prepaid card, contact the customer service division of American Express by calling the number on the back of your prepaid card or 1-855-606-5726. If you have a complaint regarding an American Express® Travelers Cheque product or purchase of foreign currency, contact the customer service division of American Express by calling 1-800-221-7282. If you have a complaint regarding the American Express FX International Payments service, contact the customer service division of American Express by calling 1-888-391-9971. If you have a complaint regarding payments enabled through American Express One AP™ and Vendor Payment Services Amex ACH through Sage Intacct, contact the customer service division of American Express by calling 1-855-431-2430. After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, consumer.complaints@dob.texas.gov. For a listing of locations that sell Gift Card products please click here, for a listing of locations that sell Serve and Bluebird products please click here and for Travelers Cheque products please click here.
ALL CUSTOMERS
American Express Travel Related Services Company, Inc. maintains all money services business licenses necessary to engage in its activities, including money services business licenses in the following states and jurisdictions:
Jurisdiction |
Regulatory Agency |
Type of License |
ALABAMA |
Alabama Securities Commission |
Sale of Checks |
ALASKA | Alaska Division of Banking and Securities | Money Services Business |
ARIZONA | Arizona Department of Financial Institutions | Money Transmitter |
ARKANSAS | Arkansas Securities Department | Money Transmitter |
CALIFORNIA | California Department of Business Oversight | Money Transmitter |
COLORADO | Colorado Division of Banking | Money Transmitter |
CONNECTICUT | Connecticut Department of Banking | Money Transmitter / Payment Instruments |
DELAWARE | Delaware Office of the State Bank Commissioner | Sale of Checks and Transmission of Money |
DISTRICT OF COLUMBIA |
District of Columbia Department of Insurance, Securities and Banking | Money Transmitter |
FLORIDA | Florida Office of Financial Regulation | Money Transmitter |
GEORGIA | Georgia Department of Banking and Finance | Sale of Checks |
GUAM | Department of Revenue and Taxation | Foreign Exchange / Travelers Checks |
HAWAII | Hawaii Division of Financial Institutions | Money Transmitter |
IDAHO | Idaho Department of Finance | Money Transmitter |
ILLINOIS | Illinois Department of Financial & Professional Regulation Division of Financial Institutions | Money Transmitter |
INDIANA | Indiana Department of Financial Institutions | Money Transmitter |
IOWA | Iowa Division of Banking | Money Services |
KANSAS | Kansas Office of the State Bank Commissioner | Money Transmitter |
KENTUCKY | Kentucky Department of Financial Institutions | Money Transmitter |
LOUISIANA | Louisiana Office of Financial Institutions | Sale of Checks / Money Transmitter |
MAINE | Office of the Commissioner of Financial Regulation – Maine Bureau of Consumer Credit Protection | Money Transmitter |
MARYLAND | Office of the Commissioner of Financial Regulation – Maryland Department of Labor, Licensing and Regulation | Money Transmitter |
MASSACHUSETTS | Massachusetts Office of Consumer Affairs and Business Regulation License No. CS0005 | Sale of Checks |
MASSACHUSETTS | Massachusetts Office of Consumer Affairs and Business Regulation License No. FT0599 | Foreign Transmittal Agency |
MICHIGAN | Michigan Department of Insurance and Financial Services | Money Transmitter |
MINNESOTA | Minnesota Department of Commerce | Money Transmitters |
MISSISSIPPI | Mississippi Department of Banking and Consumer Finance | Money Transmitters |
MISSOURI | Missouri Division of Finance | Sale of Checks |
NEBRASKA | Nebraska Department of Banking and Finance | Sale of Checks and Funds Transmission |
NEVADA | Nevada Department of Business and Industry | Money Transmitter |
NEW HAMPSHIRE | New Hampshire Banking Department | Money Transmitter |
NEW JERSEY | New Jersey Department of Banking and Insurance | Money Transmitter |
NEW MEXICO | New Mexico Financial Institutions Division | Money Transmitter |
NEW YORK | State of New York Department of Financial Services | Money Transmitter |
NORTH CAROLINA | North Carolina Commissioner of Banks | Money Transmitter |
NORTH DAKOTA | North Dakota Department of Financial Institutions | Money Transmitter |
OHIO | Ohio Division of Financial Institutions | Money Transmitter |
OKLAHOMA | Oklahoma Office of State Bank Commissioner | Sale of Checks |
OKLAHOMA | Oklahoma Office of State Bank Commissioner | Money Transmitter |
OREGON | Oregon Division of Finance and Corporate Securities | Money Transmitter |
PENNSYLVANIA | Pennsylvania Department of Banking and Securities | Money Transmitter |
PUERTO RICO | Commissioner of Financial Institutions of Puerto Rico | Money Transmitter |
RHODE ISLAND | Rhode Island Division of Banking | Currency Transmitter |
SOUTH CAROLINA | South Carolina Attorney General | Money Transmitter |
SOUTH DAKOTA | South Dakota Division of Banking | Money Transmitter |
TENNESSEE | Tennessee Department of Financial Institutions | Money Transmitter |
TEXAS | Texas Department of Banking | Money Transmitter |
UTAH | Utah Department of Financial Institutions | Issuing and Selling Money Orders, Travelers Checks or Other Instruments |
VERMONT | Department of Financial Regulation | Money Services |
VIRGINIA | Virginia Bureau of Financial Institutions | Money Transmitter |
WASHINGTON | Washington Department of Financial Institutions | Money Transmitter |
WEST VIRGINIA | West Virginia Division of Financial Institutions | Money Transmitter |
WISCONSIN | Wisconsin Department of Financial Institutions | Seller of Checks |
WYOMING | Wyoming Division of Banking | Money Transmitter |
USVI | Government of the Virgin Islands of the United States Division of Banking and Insurance | Money Transmitter |
American Express Prepaid Card Management Corporation maintains all money services business licenses necessary to engage in its activities, including money services business licenses in the following states and jurisdictions:
Jurisdiction |
Regulatory Agency |
Type of License |
ALABAMA |
Alabama Securities Commission |
Sale of Checks |
ALASKA | Alaska Division of Banking and Securities | Money Services Business |
ARIZONA | Arizona Department of Financial Institutions | Money Transmitter |
ARKANSAS | Arkansas Securities Department | Money Transmitter |
CALIFORNIA | California Department of Business Oversight | Money Transmitter |
COLORADO | Colorado Division of Banking | Money Transmitter |
CONNECTICUT | Connecticut Department of Banking | Money Transmitter |
DELAWARE | Delaware Office of the State Bank Commissioner | Sale of Checks and Money Transmitter |
DISTRICT OF COLUMBIA |
District of Columbia Department of Insurance, Securities and Banking | Money Transmitter |
FLORIDA | Florida Office of Financial Regulation | Money Transmitter |
GEORGIA | Georgia Department of Banking and Finance | Check Seller |
HAWAII | Hawaii Division of Financial Institutions | Money Transmitter |
IDAHO | Idaho Department of Finance | Money Transmitter |
ILLINOIS | Illinois Department of Financial & Professional Regulation Division of Financial Institutions | Money Transmitter |
INDIANA | Indiana Department of Financial Institutions | Money Transmitter |
IOWA | Iowa Division of Banking | Money Services |
KANSAS | Kansas Office of the State Bank Commissioner | Money Transmitter |
KENTUCKY | Kentucky Department of Financial Institutions | Money Transmitter |
LOUISIANA | Louisiana Office of Financial Institutions | Sale of Checks / Money Transmitter |
MAINE | Maine Bureau of Consumer Credit Protection |
Money Transmitter |
MARYLAND | Office of the Commissioner of Financial Regulation – Maryland Department of Labor, Licensing and Regulation | Money Transmitter |
MICHIGAN | Michigan Department of Insurance and Financial Services | Money Transmitter |
MINNESOTA | Minnesota Department of Commerce | Money Transmitters |
MISSISSIPPI | Mississippi Department of Banking and Consumer Finance | Money Transmitters |
MISSOURI | Missouri Division of Finance | Sale of Checks |
NEBRASKA | Nebraska Department of Banking and Finance | Sale of Checks and Funds Transmission |
NEVADA | Nevada Department of Business and Industry | Money Transmitter |
NEW HAMPSHIRE | New Hampshire Banking Department | Money Transmitter |
NEW JERSEY | New Jersey Department of Banking and Insurance | Money Transmitter |
NEW MEXICO | New Mexico Financial Institutions Division | Money Transmitter |
NEW YORK | State of New York Department of Financial Services | Money Transmitter |
NORTH CAROLINA | North Carolina Commissioner of Banks | Money Transmitter |
NORTH DAKOTA | North Dakota Department of Financial Institutions | Money Transmitter |
OKLAHOMA | Oklahoma Office of State Bank Commissioner | Sale of Checks |
OKLAHOMA | Oklahoma Office of State Bank Commissioner | Money Transmitter |
OREGON | Oregon Division of Finance and Corporate Securities | Money Transmitter |
PENNSYLVANIA | Pennsylvania Department of Banking and Securities | Money Transmitter |
PUERTO RICO | Commissioner of Financial Institutions of Puerto Rico | Money Transmitter |
RHODE ISLAND | Rhode Island Division of Banking | Currency Transmitter |
SOUTH CAROLINA | South Carolina Attorney General | Money Transmitter |
SOUTH DAKOTA | South Dakota Division of Banking | Money Transmitter |
TENNESSEE | Tennessee Department of Financial Institutions | Money Transmitter |
TEXAS | Texas Department of Banking | Money Transmitter |
UTAH | Utah Department of Financial Institutions | Issuing and Selling Money |
VERMONT | Department of Financial Regulation | Money Services |
VIRGINIA | Virginia Bureau of Financial Institutions | Money Transmitter |
WASHINGTON | Washington Department of Financial Institutions | Money Transmitter |
WEST VIRGINIA | West Virginia Division of Financial Institutions | Money Transmitter |
WISCONSIN | Wisconsin Department of Financial Institutions | Seller of Checks |
WYOMING | Wyoming Division of Banking | Money Transmitter |
USVI | Government of the Virgin Islands of the United States Division of Banking and Insurance | Money Transmitter |
Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.
American Express® Gift Cards, Business Gift Cards, the Outdoor Reward Card or the Gas Rewards Card may be used virtually anywhere in the US that accept American Express® Cards. These products may not be used at ATMs or for Recurring Billing. The Carnival Corporation Reward Card, the Hilton Gift Card and the Hilton Business Gift Card may be used only at certain participating locations. Additional limitations may apply. See American Express Gift Card Cardholder Agreement, American Express Business Gift Card Cardholder Agreement, Hilton Gift Card Cardholder Agreement, Hilton Business Gift Card Cardholder Agreement, Carnival Reward Cardholder Agreement, Outdoor Reward Cardholder Agreement or Gas Rewards Cardholder Agreement, as applicable.
For questions about American Express Gift Cards or Business Gift Cards, please use the Search box located in the upper right corner. Alternatively, for customer service you may call 1-855-606-5726 for questions about American Express Gift Cards. Or, for questions about American Express® Business Gift Cards, please call 1-800-297-7327, seven days per week.
These Cards are issued by American Express Prepaid Card Management Corporation. American Express Executive Consumer Relations Team, 4315 S, 2700 W., Salt Lake City, UT, 84184.
© 2012-8 American Express Travel Related Services Company, Inc. All Rights Reserved.