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Money Services Business Disclosures

 

ALASKA CUSTOMERS


In the event of a complaint, please contact American Express customer service at (855) 606-5726 for assistance with prepaid cards and (800) 221-7282 for assistance with travelers cheque products.  If no resolution can be obtained, a formal complaint may be submitted with the  State of Alaska, Division of Banking & Securities. Formal complaints
must be in writing. The form may be downloaded at https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf. Formal complaints may be submitted by fax to (907) 465-1230, email to msb_licensing@alaska.gov, or mail to Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807.  If you have questions regarding formal complaints, please call (907) 465-2521.

 

 

CALIFORNIA CUSTOMERS


If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

 


COLORADO CUSTOMERS


Please see the following customer notice from the Colorado Division of Banking: Colorado Division of Banking

 


CONNECTICUT CUSTOMERS


American Express Travel Related Services Company, Inc.: NMLS ID# 913828
American Express Prepaid Card Management Corporation: NMLS ID# 913823

 


GEORGIA CUSTOMERS


American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. American Express Prepaid Card Management Corporation's license number is 29985. American Express Travel Related Services Company, Inc.'s license number is 9001.

 


ILLINOIS CUSTOMERS


Suspected violations of the Transmitters of Money Act may be reported to the Illinois Department of Financial Institutions by calling 1-888-473-4858 (TYY: 1-866-325-4949).

 


MARYLAND CUSTOMERS


The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding American Express Prepaid Card Management Corporation (License #9172; NMLS ID 913823) and/or American Express Travel Related Services Company, Inc. (License #9026; NMLS ID 913828) at: Office of the Commissioner of Financial Regulation, 500 North Calvert Street, Suite 402, Baltimore, MD 21202, Telephone: 1-888-784-0136.

 


NEW YORK CUSTOMERS


American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are licensed as Money Transmitters by the New York State Department of Financial Services.

 


PENNSYLVANIA CUSTOMERS


American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc., are Licensed to Transmit Money by Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania.

 

TEXAS CUSTOMERS


American Express entities, American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation are Texas Department of Banking money services business license holders. If you have a complaint regarding an American Express prepaid card, contact the customer service division of American Express by calling the number on the back of your prepaid card or 1-855-606-5726. If you have a complaint regarding an American Express® Travelers Cheque product or purchase of foreign currency, contact the customer service division of American Express by calling 1-800-221-7282. If you have a complaint regarding the American Express FX International Payments service, contact the customer service division of American Express by calling 1-888-391-9971. If you have a complaint regarding payments enabled through  American Express One AP™ and Vendor Payment Services Amex ACH through Sage Intacct, contact the customer service division of American Express by calling 1-855-431-2430. After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, consumer.complaints@dob.texas.gov. For a listing of locations that sell Gift Card products, please click here and for Travelers Cheque products, please click here.

ALL CUSTOMERS


American Express Travel Related Services Company, Inc. maintains all money services business licenses necessary to engage in its activities, including money services business licenses in the following states and jurisdictions:

Jurisdiction
 Regulatory Agency
 Type of License
ALABAMA
 Alabama Securities Commission
 Sale of Checks
ALASKA Alaska Division of Banking and Securities Money Services Business
ARIZONA Arizona Department of Financial Institutions Money Transmitter
ARKANSAS Arkansas Securities Department Money Transmitter
CALIFORNIA California Department of Business Oversight Money Transmitter
COLORADO Colorado Division of Banking Money Transmitter
CONNECTICUT Connecticut Department of Banking Money Transmitter / Payment Instruments
DELAWARE Delaware Office of the State Bank Commissioner Sale of Checks and Transmission of Money
DISTRICT 
OF COLUMBIA		 District of Columbia Department of Insurance, Securities and Banking Money Transmitter
FLORIDA Florida Office of Financial Regulation Money Transmitter
GEORGIA Georgia Department of Banking and Finance Sale of Checks
GUAM Department of Revenue and Taxation Foreign Exchange / Travelers Checks
HAWAII Hawaii Division of Financial Institutions Money Transmitter
IDAHO Idaho Department of Finance Money Transmitter
ILLINOIS Illinois Department of Financial & Professional Regulation Division of Financial Institutions Money Transmitter
INDIANA Indiana Department of Financial Institutions Money Transmitter
IOWA Iowa Division of Banking Money Services
KANSAS Kansas Office of the State Bank Commissioner Money Transmitter
KENTUCKY Kentucky Department of Financial Institutions Money Transmitter
LOUISIANA Louisiana Office of Financial Institutions Sale of Checks / Money Transmitter
MAINE Office of the Commissioner of Financial Regulation – Maine Bureau of Consumer Credit Protection Money Transmitter
MARYLAND Office of the Commissioner of Financial Regulation – Maryland Department of Labor, Licensing and Regulation Money Transmitter
MASSACHUSETTS Massachusetts Office of Consumer Affairs and Business Regulation License No. CS0005 Sale of Checks
MASSACHUSETTS Massachusetts Office of Consumer Affairs and Business Regulation License No. FT0599 Foreign Transmittal Agency
MICHIGAN Michigan Department of Insurance and Financial Services Money Transmitter
MINNESOTA Minnesota Department of Commerce Money Transmitters
MISSISSIPPI Mississippi Department of Banking and Consumer Finance Money Transmitters
MISSOURI Missouri Division of Finance Sale of Checks
NEBRASKA Nebraska Department of Banking and Finance Sale of Checks and Funds Transmission
NEVADA Nevada Department of Business and Industry Money Transmitter
NEW HAMPSHIRE New Hampshire Banking Department Money Transmitter
NEW JERSEY New Jersey Department of Banking and Insurance Money Transmitter
NEW MEXICO New Mexico Financial Institutions Division Money Transmitter
NEW YORK State of New York Department of Financial Services Money Transmitter
NORTH CAROLINA North Carolina Commissioner of Banks Money Transmitter
NORTH DAKOTA North Dakota Department of Financial Institutions Money Transmitter
OHIO Ohio Division of Financial Institutions Money Transmitter
OKLAHOMA Oklahoma Office of State Bank Commissioner Sale of Checks
OKLAHOMA Oklahoma Office of State Bank Commissioner Money Transmitter
OREGON Oregon Division of Finance and Corporate Securities Money Transmitter
PENNSYLVANIA Pennsylvania Department of Banking and Securities Money Transmitter
PUERTO RICO Commissioner of Financial Institutions of Puerto Rico Money Transmitter
RHODE ISLAND Rhode Island Division of Banking Currency Transmitter
SOUTH CAROLINA South Carolina Attorney General Money Transmitter
SOUTH DAKOTA South Dakota Division of Banking Money Transmitter
TENNESSEE Tennessee Department of Financial Institutions Money Transmitter
TEXAS Texas Department of Banking Money Transmitter
UTAH Utah Department of Financial Institutions Issuing and Selling Money Orders, Travelers Checks or Other Instruments
VERMONT Department of Financial Regulation Money Services
VIRGINIA Virginia Bureau of Financial Institutions Money Transmitter
WASHINGTON Washington Department of Financial Institutions Money Transmitter
WEST VIRGINIA West Virginia Division of Financial Institutions Money Transmitter
WISCONSIN Wisconsin Department of Financial Institutions Seller of Checks
WYOMING Wyoming Division of Banking Money Transmitter
USVI Government of the Virgin Islands of the United States Division of Banking and Insurance Money Transmitter

 

 

American Express Prepaid Card Management Corporation maintains all money services business licenses necessary to engage in its activities, including money services business licenses in the following states and jurisdictions:

 

Jurisdiction
 Regulatory Agency
 Type of License
ALABAMA
 Alabama Securities Commission
 Sale of Checks
ALASKA Alaska Division of Banking and Securities Money Services Business
ARIZONA Arizona Department of Financial Institutions Money Transmitter
ARKANSAS Arkansas Securities Department Money Transmitter
CALIFORNIA California Department of Business Oversight Money Transmitter
COLORADO Colorado Division of Banking Money Transmitter
CONNECTICUT Connecticut Department of Banking Money Transmitter
DELAWARE Delaware Office of the State Bank Commissioner Sale of Checks and Money Transmitter
DISTRICT 
OF COLUMBIA		 District of Columbia Department of Insurance, Securities and Banking Money Transmitter
FLORIDA Florida Office of Financial Regulation Money Transmitter
GEORGIA Georgia Department of Banking and Finance Check Seller
HAWAII Hawaii Division of Financial Institutions Money Transmitter
IDAHO Idaho Department of Finance Money Transmitter
ILLINOIS Illinois Department of Financial & Professional Regulation Division of Financial Institutions Money Transmitter
INDIANA Indiana Department of Financial Institutions Money Transmitter
IOWA Iowa Division of Banking Money Services
KANSAS Kansas Office of the State Bank Commissioner Money Transmitter
KENTUCKY Kentucky Department of Financial Institutions Money Transmitter
LOUISIANA Louisiana Office of Financial Institutions Sale of Checks / Money Transmitter
MAINE Maine Bureau of Consumer Credit Protection
 Money Transmitter
MARYLAND Office of the Commissioner of Financial Regulation – Maryland Department of Labor, Licensing and Regulation Money Transmitter
MICHIGAN Michigan Department of Insurance and Financial Services Money Transmitter
MINNESOTA Minnesota Department of Commerce Money Transmitters
MISSISSIPPI Mississippi Department of Banking and Consumer Finance Money Transmitters
MISSOURI Missouri Division of Finance Sale of Checks
NEBRASKA Nebraska Department of Banking and Finance Sale of Checks and Funds Transmission
NEVADA Nevada Department of Business and Industry Money Transmitter
NEW HAMPSHIRE New Hampshire Banking Department Money Transmitter
NEW JERSEY New Jersey Department of Banking and Insurance Money Transmitter
NEW MEXICO New Mexico Financial Institutions Division Money Transmitter
NEW YORK State of New York Department of Financial Services Money Transmitter
NORTH CAROLINA North Carolina Commissioner of Banks Money Transmitter
NORTH DAKOTA North Dakota Department of Financial Institutions Money Transmitter
OKLAHOMA Oklahoma Office of State Bank Commissioner Sale of Checks
OKLAHOMA Oklahoma Office of State Bank Commissioner Money Transmitter
OREGON Oregon Division of Finance and Corporate Securities Money Transmitter
PENNSYLVANIA Pennsylvania Department of Banking and Securities Money Transmitter
PUERTO RICO Commissioner of Financial Institutions of Puerto Rico Money Transmitter
RHODE ISLAND Rhode Island Division of Banking Currency Transmitter
SOUTH CAROLINA South Carolina Attorney General Money Transmitter
SOUTH DAKOTA South Dakota Division of Banking Money Transmitter
TENNESSEE Tennessee Department of Financial Institutions Money Transmitter
TEXAS Texas Department of Banking Money Transmitter
UTAH Utah Department of Financial Institutions Issuing and Selling Money
VERMONT Department of Financial Regulation Money Services
VIRGINIA Virginia Bureau of Financial Institutions Money Transmitter
WASHINGTON Washington Department of Financial Institutions Money Transmitter
WEST VIRGINIA West Virginia Division of Financial Institutions Money Transmitter
WISCONSIN Wisconsin Department of Financial Institutions Seller of Checks
WYOMING Wyoming Division of Banking Money Transmitter
USVI Government of the Virgin Islands of the United States Division of Banking and Insurance Money Transmitter

Terms and Conditions


Click here for information about addressing complaints regarding our money services business, lists of our money services business licenses and other disclosures.


American Express® Gift Cards, Business Gift Cards, the Outdoor Reward Card  or the Gas Rewards Card may be used virtually anywhere in the US that accept American Express® Cards. These products may not be used at ATMs or for Recurring Billing. The Carnival Corporation Reward Card, the Hilton Gift Card and the Hilton Business Gift Card may be used only at certain participating locations. Additional limitations may apply. See American Express Gift Card Cardholder Agreement, American Express Business Gift Card Cardholder Agreement, Hilton Gift Card Cardholder Agreement, Hilton Business Gift Card Cardholder Agreement, Carnival Reward Cardholder Agreement, Outdoor Reward Cardholder Agreement or Gas Rewards Cardholder Agreement, as applicable.


For questions about American Express Gift Cards or Business Gift Cards, please use the Search box located in the upper right corner. Alternatively, for customer service you may call 1-855-606-5726 for questions about American Express Gift Cards. Or, for questions about American Express® Business Gift Cards, please call 1-800-297-7327, seven days per week.


These Cards are issued by American Express Prepaid Card Management Corporation.  American Express Executive Consumer Relations Team, 4315 S, 2700 W., Salt Lake City, UT, 84184.


© 2012-8 American Express Travel Related Services Company, Inc. All Rights Reserved.