Money Services Business Disclosures
ALASKA CUSTOMERS
In the event of a complaint, please contact American Express customer service at (855) 606-5726 for assistance with prepaid cards. For Alaska Residents Only: If your issue is unresolved by American Express ((855) 606-5726), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf. Submit formal complaint form with supporting documents to Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.
CALIFORNIA CUSTOMERS
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
COLORADO CUSTOMERS
Please see the following customer notice from the Colorado Division of Banking: Colorado Division of Banking
CONNECTICUT CUSTOMERS
American Express Travel Related Services Company, Inc (NMLS ID# 913828) and
American Express Prepaid Card Management Corporation (NMLS ID# 913823)
are licensed as money transmitters by the Connecticut Department of Banking.
GEORGIA CUSTOMERS
American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE. American Express Prepaid Card Management Corporation's license number is 29985. American Express Travel Related Services Company, Inc.'s license number is 9001.
ILLINOIS CUSTOMERS
Suspected violations of the Transmitters of Money Act may be reported to the Illinois Department of Financial Institutions by calling 1-888-473-4858 (TYY: 1-866-325-4949).
MARYLAND CUSTOMERS
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding American Express Prepaid Card Management Corporation (NMLS ID 913823) and/or American Express Travel Related Services Company, Inc. (NMLS ID 913828) at: Office of the Commissioner of Financial Regulation, 500 North Calvert Street, Suite 402, Baltimore, MD 21202, Telephone: 1-888-784-0136.
Consumers may verify American Express’ licensing status by visiting the Nationwide Multistate Licensing System & Registry (NMLS) consumer access website at https://www.nmlsconsumeraccess.org/.
NEW YORK CUSTOMERS
American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc. are licensed as Money Transmitters by the New York State Department of Financial Services.
PENNSYLVANIA CUSTOMERS
American Express Prepaid Card Management Corporation and American Express Travel Related Services Company, Inc., are Licensed to Transmit Money by Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania.
TEXAS CUSTOMERS
American Express entities, American Express Travel Related Services Company, Inc. and American Express Prepaid Card Management Corporation are Texas Department of Banking money services business license holders. If you have a complaint regarding an American Express prepaid card, contact the customer service division of American Express by calling the number on the back of your prepaid card or 1-855-606-5726. If you have a complaint regarding an American Express® Travelers Cheque product or purchase of foreign currency, contact the customer service division of American Express by calling 1-800-221-7282. If you have a complaint regarding the American Express FX International Payments service, contact the customer service division of American Express by calling 1-888-391-9971. If you have a complaint regarding payments enabled through American Express One AP™ and Vendor Payment Services Amex ACH through Sage Intacct, contact the customer service division of American Express by calling 1-855-431-2430. After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, consumer.complaints@dob.texas.gov. For a listing of locations that sell Gift Card products please click here and for a listing of locations that sell Serve and Bluebird products please click here.
