Welcome to the Help Center


Browse the help center for answers to your questions.



Browse Topics

Payments, Statements & Balance
Using your Card, understanding fees and balances, viewing statements and making payments.
Account Management
Activating and managing your account online, updating personal details and adding or replacing a Card.
Products & Services
Contacting us, applying for a Card, purchasing Gift Cards and learning about other products we offer.
Benefits, Rewards & Offers
Membership Rewards®, insurance, military and other benefits, Amex Offers and more.
Security & Fraud
Disputing a charge, managing PINs and passwords and how we help protect you against fraud.
American Express Travel, foreign exchange, travelers cheques and traveling with your Card.

How To Videos

Manage your Accounts any time, anywhere

Learn How to Make a Payment: AmericanExpress.com



On the Go? Learn how to Make a Payment in just a few clicks! Watch this short video to learn more about making a payment on AmericanExpress.com! Make a payment online at http://bit.ly/AmericanExpressPayment

Learn How to Replace a Card: AmericanExpress.com



Have a Lost, Stolen or Damaged Card? Let's get you a new card in just a few clicks! Watch this short video to learn more about replacing your card on AmericanExpress.com! Perform a card replacement online at http://bit.ly/AmericanExpressCR

Learn How to Use Membership Rewards Points: AmericanExpress.com



Want to know how many Points you have?
Or use points on the go? Through our website you can view your points balance, see special offers, and reward yourself anytime! Manage your Membership Reward points at http://bit.ly/AmericanExpressMR

Learn How to View Transaction Details: AmericanExpress.com



Have a question about a charge? Would you like to know more? Let's check out some useful tools from your online account. Watch this short video to learn more about charges from AmericanExpress.com! View your transaction details at http://bit.ly/AmericanExpressTD