Shopping Protection






Help protect your purchases


Shop more. Worry less. Help protect your eligible
shopping purchases when you use your Eligible Card.

Purchase Protection


Shop more confidently with your Card knowing we have your back.  Purchase Protection can help protect Covered Purchases made with your Eligible Card against accidental damage, theft and sometimes provide lost coverage for certain Eligible Card products for up to 90 days from the Covered Purchase date. Please read important exclusions and restrictions.


Purchase Protection
Refund Protection

Return Protection1


If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price excluding shipping and handling, up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American Express® Card. Purchases must be made in the U.S. or its territories1



Related Pages


SafeKey and Online Safety


Shop safe with SafeKey. It’s smart technology that helps us make sure it’s really you when shopping online.


Learn more 

Account and Fraud alerts 


Be the first to know if we spot anything odd or unusual on your account, thanks to our account and fraud alerts. Find out here how we keep you up to date.


Learn more 


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♦  Purchase Protection is underwritten by AMEX Assurance Company. Subject to additional terms, conditions and exclusions.  For full Terms and Conditions, see

If You have any questions about a specific item, please call us at 1-800-228-6855, if international, collect at 1-303-273-6498.

1 Terms, conditions and exclusions apply. Check your eligibility here.