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Shopping Protection

 

 

 

 

 

Help protect your purchases

 

Shop more. Worry less. Help protect your eligible
shopping purchases when you use your Eligible Card.

Purchase Protection

 

Shop more confidently with your Card knowing we have your back.  Purchase Protection can help protect Covered Purchases made with your Eligible Card against accidental damage, theft and sometimes provide lost coverage for certain Eligible Card products for up to 90 days from the Covered Purchase date. Please read important exclusions and restrictions.

 

Purchase Protection
Refund Protection

Return Protection1

 

If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price excluding shipping and handling, up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American Express® Card. Purchases must be made in the U.S. or its territories1

 

 

Related Pages

 

SafeKey and Online Safety

 

Shop safe with SafeKey. It’s smart technology that helps us make sure it’s really you when shopping online.

 

Learn more 

Account and Fraud alerts 

 

Be the first to know if we spot anything odd or unusual on your account, thanks to our account and fraud alerts. Find out here how we keep you up to date.

 

Learn more 

 

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♦  Purchase Protection is underwritten by AMEX Assurance Company. Subject to additional terms, conditions and exclusions.  For full Terms and Conditions, see www.americanexpress.com/PPterms.

If You have any questions about a specific item, please call us at 1-800-228-6855, if international, collect at 1-303-273-6498.

1 Terms, conditions and exclusions apply. Check your eligibility here.