Our business is built on relationships, which is why we hold ourselves to the highest standards of ethics and regulatory compliance. Each transaction or interaction is an opportunity for us to demonstrate this commitment in practice.
While we operate in an environment of external scrutiny, it’s equally, if not more important that we do what’s right, even when no-one is looking.
We continually review our policies and processes to ensure they reflect the highest standards of conduct and behaviour. This includes adhering to local regulatory changes and responding to issues that impact the financial services industry and our customers, such as the rollout of Open Banking and ASIC’s credit card industry review and scorecard.
Our customers trust us to keep their personal data safe and secure and we strive to maintain this trust wherever we operate.
Core to this are the American Express Data Protection and Privacy Principles which govern the ways we collect, use, store, share, transmit, delete or otherwise process personal data. We also invest in robust data security systems and new technologies to prevent fraud and cybersecurity threats.
American Express is guided by a value system that emphasises integrity and trust. This includes meeting the requirements of all laws in the countries in which we operate.
Our tax strategy is aligned with our business strategy and corporate values. Decisions on tax risk are taken with due regard to regulatory obligations, technical analysis, reputational considerations and maintaining shareholder value.
American Express is committed to respecting human rights in all aspects of our business, as outlined in out Code of Conduct and Global Human Rights Statement.
We issued our Modern Slavery Statement one year earlier than required and have implemented a variety of tools to better gauge modern slavery risks in our corporate activities, operations and supply chains.