Financial   Confidence


Financial Confidence

When our customers thrive, so do we. That’s why we aim to provide the best customer experience every day, and it’s at the heart of how we deliver service for Card Members, merchants and business partners across Australia and New Zealand.


It’s also why we continuously look for ways to support their broader wellbeing, whether through responsible lending, customer education or support when times get tough.

Responsible lending and selling


By choosing our products or services, individual and business customers are trusting us with their finances, livelihoods and wellbeing. We take that trust seriously and do what’s right even – especially – when no one’s watching.


Along with adhering to the highest standards of ethics and regulatory compliance, we put extra care into making sure our products and recommendations are right for customers and their circumstances. Through a variety of training programs, we support colleagues to understand our industry obligations and to make better recommendations for customers. We always strive to empower customers with clear, straightforward information and resources, including online tools like ‘Help Me Choose.’

Learn more about how we are addressing our enterprise strategic ESG objectives in A/NZ​