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Please click here to view Chubb Travel Insurance’s response to the Outbreak of Coronavirus. Please click here to access Frequently Asked Questions relating to the Outbreak of Coronavirus.
How to activate your insurance policy
Some American Express Cards include domestic and international Travel Insurance, Shopping and Purchase Protection, and/or Smartphone Screen Insurance*. In most cases, all you need to do to activate your cover is pay for your travel, eligible items or smartphone using your Card. However, specific criteria may apply depending on the type of Card you have. For further details, please see ‘What’s included with your Card’ below.
Make a claim
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In the event of a medical emergency |
Should the unexpected occur whilst you’re travelling make sure you contact Chubb Assistance soon as practicable on +612 9335 3492. Chubb Assistance will ensure you receive fast and effective treatment from a doctor who speaks your language. Your claim may be affected should you not contact us as soon as practicable. |
Make a claim
In the event of a medical emergency
Should the unexpected occur whilst you’re travelling make sure you contact Chubb Assistance soon as practicable on +612 9335 3492. Chubb Assistance will ensure you receive fast and effective treatment from a doctor who speaks your language. Your claim may be affected should you not contact us as soon as practicable.
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Lodge your claim via the Chubb Claim Centre for American Express. |
Advise all claims to Chubb within 30 days of a claim event or as soon as reasonably practicable. You must submit all supporting documentation e.g. Medical reports, police reports, declarations, receipts or other such evidence Chubb may request to assist Chubb in the prompt resolution of your claim. |
Lodge your claim via the Chubb Claim Centre for American Express.
Advise all claims to Chubb within 30 days of a claim event or as soon as reasonably practicable. You must submit all supporting documentation e.g. Medical reports, police reports, declarations, receipts or other such evidence Chubb may request to assist Chubb in the prompt resolution of your claim.
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For all other concerns, call the Chubb Claim Centre on +61 2 9335 3492 |
For American Express Westpac Altitude Card Members Contact Allianz below
Lodge your claim online |
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Click here to lodge your claim. 24 hours a day, 7 days a week |
Telephone: |
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General Claims: 1800 091 710 |
For all other concerns, call the Chubb Claim Centre on +61 2 9335 3492
What’s included
with your Card?
Please click on your Card below to view your insurance.
The insurance on American Express Cards is subject to terms, conditions, exclusions, maximum age limits, pre-existing medical conditions and other limits. Card Members get access to the Card insurance when they meet the activation and eligibility requirements. It is important that you read the Card insurance terms and conditions carefully to consider whether the insurance meets your needs. Chubb, Allianz Global Assist and American Express do not provide advice about the Card insurance or whether it is appropriate for your needs, financial situation or objectives.
The American Express Card insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express International, Inc. (ABN 15 000 618 208, AFSL No. 237996). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act as Chubb’s agent (that is, on behalf of Chubb). American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
American Express Australia Limited (ABN 92 108 952 085). AFSL No. 291313.
® Registered Trademark of American Express Company
The insurance on American Express Cards is subject to terms, conditions, exclusions, maximum age limits, pre-existing medical conditions and other limits. Card Members get access to the Card insurance when they meet the activation and eligibility requirements. It is important that you read the Card insurance terms and conditions carefully to consider whether the insurance meets your needs. Chubb, Allianz Global Assist and American Express do not provide advice about the Card insurance or whether it is appropriate for your needs, financial situation or objectives.
The American Express Card insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express International, Inc. (ABN 15 000 618 208, AFSL No. 237996). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act as Chubb’s agent (that is, on behalf of Chubb). American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
For American Express® Westpac Altitude Black and American Express® Westpac Altitude Platinum Cards, The American Express® Westpac Altitude Card insurance is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits) - see the full terms and conditions available here. You must use your American Express Westpac Altitude Card to prepay $500 of travel costs in order to be covered under the overseas travel insurance. AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 (trading as Allianz Global Assistance) under a binder from the underwriter, Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708, has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). This site does not take into account your objectives or financial situation.
American Express Australia Limited (ABN 92 108 952 085). AFSL No. 291313.
® Registered Trademark of American Express Company