It's all yours. Embrace it.
Your Velocity Platinum Card isn't just a way to pay,
it's a way to live. From expanding your travel
horizon to enjoying once-in-a lifetime rewards,
explore the benefits of your Card here.
Anniversaries are worth celebrating. That’s why, each year, we’ll kick-start things by giving you a complimentary return domestic Virgin Australia flight1. All you need to do is pay your annual fee and most recent statement, then you’re all set to plan your getaway.
How does it work?
The American Express Velocity Platinum Card complimentary flight must be a non-stop economy domestic return flight between a departure city and one of its corresponding arrival cities shown here. To book your complimentary flight visit compflight.virginaustralia.com login with your Velocity Account details and search for the flight you would like to book. View the full terms and conditions here.
Your questions answered
How do I redeem my complimentary flight?
Booking is easy, convenient and available whenever you want. To book, simply visit compflight.virginaustralia.com and follow the three steps below:
1. Visit the dedicated Virgin Australia website
2. Log in with your Velocity Account details
3. Search and book your flight
How often will I receive a complimentary flight?
You are entitled to redeem one complimentary return domestic Virgin Australia flight within each full membership year of your American Express Velocity Platinum Card membership. A membership year is defined as the period starting on the date on which your Card Account is opened by American Express (Anniversary Date) and expiring on the day before the Anniversary Date each year thereafter. You are eligible to redeem your complimentary flight after your first eligible spend on the Card in your membership year. A complimentary flight is available each membership year and must be redeemed within the same membership year.
How can I help to make sure I get the flight date and times I want?
We recommend booking well in advance so you're not disappointed by limited availability when it comes to redeeming your complimentary flight.
I didn't use my benefit last year can I get 2 this year?
No, if you do not redeem your complimentary flight benefit within your membership year, it will be void and cannot be carried forward to any subsequent year.
Who is eligible for the complimentary flight?
The benefit is only available to American Express Velocity Platinum Primary Card Members after the first eligible Card spend. To qualify, your Card Account with American Express must be in good standing and you must have paid the minimum amount on your first and most recent statement by the due date.
Where can I go with my complimentary flight?
Each flight must be a non-stop Virgin Australia economy domestic flight between a Departure City and one of its corresponding Arrival Cities as identified on the flight map available here.
How do I make a change to a booking that I have made on the dedicated Virgin Australia website?
After a flight has been booked, no route changes or cancellations are permitted. If you wish to change the time and/or date of a booked flight, contact Virgin Australia by calling 1300 153 006 from within Australia or +61 7 3119 7006 from overseas. Time and/or date changes to a booked flight are permitted up until to the scheduled flight departure (no changes will be permitted after this time). Fees associated with changes to flight bookings are at Virgin Australia’s discretion. You will be charged for each change to your flight booking, fees payable at the time of making the change are as follows:
(a) The standard Virgin Australia Guest Contact Centre Change Fee of AUD40 including GST per person per ticket, but this may change without notice from time to time;
(b) The difference between the ticketed fare value and the fare for the new booking, plus any applicable taxes, fees and surcharges.
(c) The Airfare Reissue Fee of AUD80.00 including GST per person per ticket will apply for all changes made inside of 13 days of the scheduled Flight departure. For changes made 14 days or more prior to the scheduled Flight departure, the Airfare Reissue Fee will not apply.
Anniversaries are worth celebrating. That’s why, each year, we’ll kick-start things by giving you a complimentary return domestic Virgin Australia flight1. All you need to do is pay your annual fee and most recent statement, then you’re all set to plan your getaway.
How does it work?
The American Express Velocity Platinum Card complimentary flight must be a non-stop economy domestic return flight between a departure city and one of its corresponding arrival cities shown here. To book your complimentary flight visit compflight.virginaustralia.com login with your Velocity Account details and search for the flight you would like to book. View the full terms and conditions here.
Your questions answered
How do I redeem my complimentary flight?
Booking is easy, convenient and available whenever you want. To book, simply visit compflight.virginaustralia.com and follow the three steps below:
1. Visit the dedicated Virgin Australia website
2. Log in with your Velocity Account details
3. Search and book your flight
How often will I receive a complimentary flight?
You are entitled to redeem one complimentary return domestic Virgin Australia flight within each full membership year of your American Express Velocity Platinum Card membership. A membership year is defined as the period starting on the date on which your Card Account is opened by American Express (Anniversary Date) and expiring on the day before the Anniversary Date each year thereafter. You are eligible to redeem your complimentary flight after your first eligible spend on the Card in your membership year. A complimentary flight is available each membership year and must be redeemed within the same membership year.
How can I help to make sure I get the flight date and times I want?
We recommend booking well in advance so you're not disappointed by limited availability when it comes to redeeming your complimentary flight.
I didn't use my benefit last year can I get 2 this year?
No, if you do not redeem your complimentary flight benefit within your membership year, it will be void and cannot be carried forward to any subsequent year.
Who is eligible for the complimentary flight?
The benefit is only available to American Express Velocity Platinum Primary Card Members after the first eligible Card spend. To qualify, your Card Account with American Express must be in good standing and you must have paid the minimum amount on your first and most recent statement by the due date.
Where can I go with my complimentary flight?
Each flight must be a non-stop Virgin Australia economy domestic flight between a Departure City and one of its corresponding Arrival Cities as identified on the flight map available here.
How do I make a change to a booking that I have made on the dedicated Virgin Australia website?
After a flight has been booked, no route changes or cancellations are permitted. If you wish to change the time and/or date of a booked flight, contact Virgin Australia by calling 1300 153 006 from within Australia or +61 7 3119 7006 from overseas. Time and/or date changes to a booked flight are permitted up until to the scheduled flight departure (no changes will be permitted after this time). Fees associated with changes to flight bookings are at Virgin Australia’s discretion. You will be charged for each change to your flight booking, fees payable at the time of making the change are as follows:
(a) The standard Virgin Australia Guest Contact Centre Change Fee of AUD40 including GST per person per ticket, but this may change without notice from time to time;
(b) The difference between the ticketed fare value and the fare for the new booking, plus any applicable taxes, fees and surcharges.
(c) The Airfare Reissue Fee of AUD80.00 including GST per person per ticket will apply for all changes made inside of 13 days of the scheduled Flight departure. For changes made 14 days or more prior to the scheduled Flight departure, the Airfare Reissue Fee will not apply.
When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Velocity Platinum Card, you’ll get domestic and overseas Travel Insurance2 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children that are 25 years of age or younger, they’ll be covered too.
What else is covered?
Your complimentary Travel Insurance gives you:
- Public Transport Accident Cover up to $400,000 in the event of an accident
- Travel Inconvenience Cover up to $200 if your flight departure is delayed
- Medical Emergency Expenses Cover up to $2,500,000 towards medical expenses
- Personal Liability Cover up to $2,000,000
- Personal Baggage, Valuables, Money And Documents Cover up to $10,000 to cover loss or damage to baggage, money or document
- Trip Cancellation and Amendment Cover up to $12,500 in the event your travel is cancelled
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Velocity Platinum Card, you’ll get domestic and overseas Travel Insurance2 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children that are 25 years of age or younger, they’ll be covered too.
What else is covered?
Your complimentary Travel Insurance gives you:
- Public Transport Accident Cover up to $400,000 in the event of an accident
- Travel Inconvenience Cover up to $200 if your flight departure is delayed
- Medical Emergency Expenses Cover up to $2,500,000 towards medical expenses
- Personal Liability Cover up to $2,000,000
- Personal Baggage, Valuables, Money And Documents Cover up to $10,000 to cover loss or damage to baggage, money or document
- Trip Cancellation and Amendment Cover up to $12,500 in the event your travel is cancelled
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
Imagine escaping the crowds at airport lounges around the world; skipping the queues with priority check-in; and being the first to board on domestic and international flights. With Velocity Status Credits, it’s a reality. And you can earn 100 Velocity Status Credits when you spend $50,000 on eligible purchases in your Card Membership year3.
Imagine escaping the crowds at airport lounges around the world; skipping the queues with priority check-in; and being the first to board on domestic and international flights. With Velocity Status Credits, it’s a reality. And you can earn 100 Velocity Status Credits when you spend $50,000 on eligible purchases in your Card Membership year3.
Virgin Australia Airport Lounge
Your American Express Velocity Platinum Card gives you two complimentary single entry passes to the Virgin Australia lounge at selected domestic airports4, each membership year. Slip away from the crowds, sample an array of complimentary food and beverages, and take a load off before you take off. All you need to do is show your Card at the front desk.
American Express Lounge
You will also receive access to the American Express Lounge at Sydney International Airport (T1) and Melbourne International Airport (T2). Your Card grants 2 complimentary single entry passes to the American Express Lounge, each calendar year (1 January to 31 December). You just need to show your Card at the front desk5.
Virgin Australia Airport Lounge
Your American Express Velocity Platinum Card gives you two complimentary single entry passes to the Virgin Australia lounge at selected domestic airports4, each membership year. Slip away from the crowds, sample an array of complimentary food and beverages, and take a load off before you take off. All you need to do is show your Card at the front desk.
American Express Lounge
You will also receive access to the American Express Lounge at Sydney International Airport (T1) and Melbourne International Airport (T2). Your Card grants 2 complimentary single entry passes to the American Express Lounge, each calendar year (1 January to 31 December). You just need to show your Card at the front desk5.
With Velocity, the frequent flyer program of Virgin Australia, you can earn and redeem your Velocity Points to travel to destinations around Australia. And when the time is right, you’ll be able to travel to your favourite locations overseas with Virgin Australia and Velocity’s international airline partners. For more information Visit : http://www.virginaustralia.com/velocity
With Velocity, the frequent flyer program of Virgin Australia, you can earn and redeem your Velocity Points to travel to destinations around Australia. And when the time is right, you’ll be able to travel to your favourite locations overseas with Virgin Australia and Velocity’s international airline partners. For more information Visit : http://www.virginaustralia.com/velocity
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
1. All flights are subject to availability and neither Virgin Australia nor American Express guarantees that seats or tickets will be available on the dates or at the times you may wish to fly. Seat availability may be limited to certain dates and/or flights and it may be more difficult to book seats around public holidays, school holidays or special events. Some flights may not have any seats available for redemption. Route availability is subject to change without notice. All travel is subject to the American Express Velocity Platinum Card Benefits Terms and Conditions available here and travel is subject to Virgin Australia Conditions of Carriage available at virginaustralia.com.
2. Velocity Platinum Card Insurance: The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Velocity Platinum Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Velocity Platinum Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
3. 100 Velocity Frequent Flyer Status Credits will be awarded when you spend a minimum of $50,000 (on Eligible Spend) within your card membership year. Card membership year means 365 days from the anniversary date of your American Express Velocity Platinum Card. Eligible Spend does not include cash type purchases on a Card, for example travellers cheques and foreign currencies or any interest, fees or charges (including late payment or dishonoured payments) charged to the Card account. Please allow up to 2 weeks after you meet the minimum spend requirement for the Velocity Frequent Flyer Status Credits to be credited to your Velocity account. In addition to Status Credits, Velocity members need to fly on Virgin Australia marketed flights to earn Eligible Sectors to upgrade or maintain a level of membership. To find out more about the Status Credit and Eligible Sector requirements for Velocity membership levels please visit velocityfrequentflyer.com/content/Status/.
4. Virgin Australia lounge entry passes are subject to the American Express Velocity Platinum Card Benefits Terms and Conditions. Two Single Entry passes to the Virgin Australia lounge will be activated on the Primary Card Member’s Velocity membership card annually on or after the anniversary of membership. The Virgin Australia lounge is operated by Virgin Australia Airlines Pty Ltd in selected domestic airports and entry is subject to the Virgin Australia lounge Terms and Conditions, available at virginaustralia.com/lounge and as amended from time to time.
5. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Velocity Platinum Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
6. Velocity membership and Points earn and redemption are subject to the Velocity Membership and American Express Velocity Cards Points Terms and Conditions.
1. All flights are subject to availability and neither Virgin Australia nor American Express guarantees that seats or tickets will be available on the dates or at the times you may wish to fly. Seat availability may be limited to certain dates and/or flights and it may be more difficult to book seats around public holidays, school holidays or special events. Some flights may not have any seats available for redemption. Route availability is subject to change without notice. All travel is subject to the American Express Velocity Platinum Card Benefits Terms and Conditions available here and travel is subject to Virgin Australia Conditions of Carriage available at virginaustralia.com.
2. Velocity Platinum Card Insurance: The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Velocity Platinum Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Velocity Platinum Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
3. 100 Velocity Frequent Flyer Status Credits will be awarded when you spend a minimum of $50,000 (on Eligible Spend) within your card membership year. Card membership year means 365 days from the anniversary date of your American Express Velocity Platinum Card. Eligible Spend does not include cash type purchases on a Card, for example travellers cheques and foreign currencies or any interest, fees or charges (including late payment or dishonoured payments) charged to the Card account. Please allow up to 2 weeks after you meet the minimum spend requirement for the Velocity Frequent Flyer Status Credits to be credited to your Velocity account. In addition to Status Credits, Velocity members need to fly on Virgin Australia marketed flights to earn Eligible Sectors to upgrade or maintain a level of membership. To find out more about the Status Credit and Eligible Sector requirements for Velocity membership levels please visit velocityfrequentflyer.com/content/Status/.
4. Virgin Australia lounge entry passes are subject to the American Express Velocity Platinum Card Benefits Terms and Conditions. Two Single Entry passes to the Virgin Australia lounge will be activated on the Primary Card Member’s Velocity membership card annually on or after the anniversary of membership. The Virgin Australia lounge is operated by Virgin Australia Airlines Pty Ltd in selected domestic airports and entry is subject to the Virgin Australia lounge Terms and Conditions, available at virginaustralia.com/lounge and as amended from time to time.
5. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Velocity Platinum Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
6. Velocity membership and Points earn and redemption are subject to the Velocity Membership and American Express Velocity Cards Points Terms and Conditions.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Velocity Points earning potential. By spending on your American Express Velocity Platinum Card you earn1:
- 2.25 Velocity Points per $1 spent on purchases with Virgin Australia
- 1.25 Velocity Points per $1 spent, except at government bodies in Australia where you will earn 0.5 Velocity Points per $1 spent
Earn points to your heart’s content, with no expiry or cap to the number of Velocity Points you can earn as long as your Account is current and in good standing. With that kind of points earning potential, it makes sense to use your American Express Velocity Platinum Card every time you spend.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Velocity Points earning potential. By spending on your American Express Velocity Platinum Card you earn1:
- 2.25 Velocity Points per $1 spent on purchases with Virgin Australia
- 1.25 Velocity Points per $1 spent, except at government bodies in Australia where you will earn 0.5 Velocity Points per $1 spent
Earn points to your heart’s content, with no expiry or cap to the number of Velocity Points you can earn as long as your Account is current and in good standing. With that kind of points earning potential, it makes sense to use your American Express Velocity Platinum Card every time you spend.
Share the benefits of your American Express Velocity Platinum Card with your loved ones with additional Cards2 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Share the benefits of your American Express Velocity Platinum Card with your loved ones with additional Cards2 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Did you know you can be rewarded for referring a friend to American Express? Earn 40,000 Velocity Points for each successful referral. T&Cs apply.
Did you know you can be rewarded for referring a friend to American Express? Earn 40,000 Velocity Points for each successful referral. T&Cs apply.
Add up to 4 Additional Cards to your Account for no extra fee and share your Card benefits with those closest to you. Plus, you can earn points for every dollar spent on Additional Cards. T/Cs apply.
Refer your Wingman
Did you know you can be rewarded for referring a friend to American Express? Earn 40,000 Velocity Points for each successful referral. T&Cs apply.
1. Velocity Points are earned in accordance with the American Express Velocity Cards Points Terms and Conditions. Exclusions apply. Eligible purchases do not include cash advances, interest, balance transfers, fees and charges for traveller’s cheques and foreign currencies. These do not earn Velocity Points. For the full list of exclusions, please refer to the American Express Velocity Cards Points Terms and Conditions available here. Certain transactions will earn 0.5 points per dollar with Merchants classified as; government, including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), federal/state and local government bodies. The additional Velocity Point earned per $1 spent applies only to Virgin Australia purchases made in Australia. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through payment aggregator may earn rates at the government earn rate.
2. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
1. Velocity Points are earned in accordance with the American Express Velocity Cards Points Terms and Conditions. Exclusions apply. Eligible purchases do not include cash advances, interest, balance transfers, fees and charges for traveller’s cheques and foreign currencies. These do not earn Velocity Points. For the full list of exclusions, please refer to the American Express Velocity Cards Points Terms and Conditions available here. Certain transactions will earn 0.5 points per dollar with Merchants classified as; government, including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), federal/state and local government bodies. The additional Velocity Point earned per $1 spent applies only to Virgin Australia purchases made in Australia. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through payment aggregator may earn rates at the government earn rate.
2. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Virgin Australia Airport Lounge
Your American Express Velocity Platinum Card gives you two complimentary single entry passes to the Virgin Australia lounge at selected domestic airports1, each membership year. Slip away from the crowds, sample an array of complimentary food and beverages, and take a load off before you take off. All you need to do is show your Card at the front desk.
American Express Lounge
You will also receive access to the American Express Lounge at Sydney International Airport (T1) and Melbourne International Airport (T2). Your Card grants 2 complimentary single entry passes to the American Express Lounge, each membership year. You just need to show your Card at the front desk2.
Virgin Australia Airport Lounge
Your American Express Velocity Platinum Card gives you two complimentary single entry passes to the Virgin Australia lounge at selected domestic airports1, each membership year. Slip away from the crowds, sample an array of complimentary food and beverages, and take a load off before you take off. All you need to do is show your Card at the front desk.
American Express Lounge
You will also receive access to the American Express Lounge at Sydney International Airport (T1) and Melbourne International Airport (T2). Your Card grants 2 complimentary single entry passes to the American Express Lounge, each membership year. You just need to show your Card at the front desk2.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Enjoy unforgettable experiences with American Express Experiences and use your Card to access pre-sale tickets for world famous artists like Coldplay and Fleetwood Mac. You’ll also be able to secure some of the best seats in the house with our reserved seating offers.
Create even more special memories with our money can’t buy offers. Our Card Members have visited Iceland to snorkel amid the continents, Atlanta to go on set and watch the filming of Allegiant, and even LA to meet Rod Stewart backstage, so keep an eye out for offers like these.
Enjoy unforgettable experiences with American Express Experiences and use your Card to access pre-sale tickets for world famous artists like Coldplay and Fleetwood Mac. You’ll also be able to secure some of the best seats in the house with our reserved seating offers.
Create even more special memories with our money can’t buy offers. Our Card Members have visited Iceland to snorkel amid the continents, Atlanta to go on set and watch the filming of Allegiant, and even LA to meet Rod Stewart backstage, so keep an eye out for offers like these.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, Aware State Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, Aware State Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
American Express delicious. Month Out
Shining a spotlight on the amazing restaurants, bars, pubs and cafes that we have in this country and the people that power them, American Express delicious. Month Out is a month of mouthwatering festivities spanning across Sydney, Melbourne and Brisbane. Featuring special dining offers, unforgettable events and virtual experiences – all in support of reinvigorating the hospitality industry.
Vivid Sydney
Staged over 23-nights, Vivid Sydney’s world-renowned winter festival is a celebration of creativity, innovation and technology with light artists, music makers and brilliant thinkers transforming Sydney’s CBD into a playground of the unexpected. Whether you love seeing the lights on foot or over a glass of champagne from the comfort of the American Express Lounge, Card Members have much to look forward to with exciting benefits throughout the festival.
Vogue American Express Fashion’s Night Out
A celebration of shopping, fashion and beauty, Vogue American Express Fashion’s Night Out is Australia's premier fashion event showcasing the latest collections from leading designers. The festival features exclusive Card Members offers at top fashion retailers, incredible runway experiences and virtual events.
American Express delicious. Month Out
Shining a spotlight on the amazing restaurants, bars, pubs and cafes that we have in this country and the people that power them, American Express delicious. Month Out is a month of mouthwatering festivities spanning across Sydney, Melbourne and Brisbane. Featuring special dining offers, unforgettable events and virtual experiences – all in support of reinvigorating the hospitality industry.
Vivid Sydney
Staged over 23-nights, Vivid Sydney’s world-renowned winter festival is a celebration of creativity, innovation and technology with light artists, music makers and brilliant thinkers transforming Sydney’s CBD into a playground of the unexpected. Whether you love seeing the lights on foot or over a glass of champagne from the comfort of the American Express Lounge, Card Members have much to look forward to with exciting benefits throughout the festival.
Vogue American Express Fashion’s Night Out
A celebration of shopping, fashion and beauty, Vogue American Express Fashion’s Night Out is Australia's premier fashion event showcasing the latest collections from leading designers. The festival features exclusive Card Members offers at top fashion retailers, incredible runway experiences and virtual events.
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
American Express Experiences®
1. Virgin Australia lounge entry passes are subject to the American Express Velocity Platinum Card Benefits Terms and Conditions. Two Single Entry passes to the Virgin Australia lounge will be activated on the Primary Card Member’s Velocity membership card annually on or after the anniversary of membership. The Virgin Australia lounge is operated by Virgin Australia Airlines Pty Ltd in selected domestic airports and entry is subject to the Virgin Australia lounge Terms and Conditions, available at virginaustralia.com/lounge and as amended from time to time.
2. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Velocity Platinum Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
1. Virgin Australia lounge entry passes are subject to the American Express Velocity Platinum Card Benefits Terms and Conditions. Two Single Entry passes to the Virgin Australia lounge will be activated on the Primary Card Member’s Velocity membership card annually on or after the anniversary of membership. The Virgin Australia lounge is operated by Virgin Australia Airlines Pty Ltd in selected domestic airports and entry is subject to the Virgin Australia lounge Terms and Conditions, available at virginaustralia.com/lounge and as amended from time to time.
2. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Velocity Platinum Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Card Refund Cover will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express Velocity Platinum Card Insurance Terms and Conditions here.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Card Refund Cover will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express Velocity Platinum Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $2,500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $2,500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. Velocity Platinum Card Insurance: The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Velocity Platinum Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Velocity Platinum Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. Velocity Platinum Card Insurance: The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Velocity Platinum Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Velocity Platinum Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
Pay off your balance in monthly instalments
Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee*. It’s already on your Card, so you can keep buying wherever you normally shop and pay later in instalments.
- You can create an Instalment Plan as long as your account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It™ Instalment Terms and Conditions here.
- You can create an Instalment Plan as long as your account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It™ Instalment Terms and Conditions here.
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.
Not a Velocity Platinum Card Member? Apply now.