How often will I receive a complimentary flight?
You are entitled to redeem one complimentary return domestic Virgin Australia flight within each full membership year of your American Express Velocity Platinum Card membership. A membership year is defined as the period starting on the date on which your Card Account is opened by American Express (Anniversary Date) and expiring on the day before the Anniversary Date each year thereafter. You are eligible to redeem your complimentary flight after your first eligible spend on the Card in your membership year. A complimentary flight is available each membership year and must be redeemed within the same membership year.
How can I help to make sure I get the flight date and times I want?
We recommend booking well in advance so you're not disappointed by limited availability when it comes to redeeming your complimentary flight.
I didn't use my benefit last year can I get 2 this year?
No, if you do not redeem your complimentary flight benefit within your membership year, it will be void and cannot be carried forward to any subsequent year.
Who is eligible for the complimentary flight?
The benefit is only available to American Express Velocity Platinum basic Card Members after the first eligible Card spend. To qualify, your Card Account with American Express must be in good standing and you must have paid the minimum amount on your first and most recent statement by the due date.
Where can I go with my complimentary flight?
Each flight must be a non-stop Virgin Australia economy domestic flight between a Departure City and one of its corresponding Arrival Cities as identified on the flight map available here.
How do I make a change to a booking that I have made on the dedicated Virgin Australia website?
After a flight has been booked, no route changes or cancellations are permitted. If you wish to change the time and/or date of a booked flight, contact Virgin Australia by calling 1300 153 006 from within Australia or +61 7 3119 7006 from overseas. Time and/or date changes to a booked flight are permitted up until midnight prior to the scheduled flight departure (no changes will be permitted after this time). Fees associated with changes to flight bookings are at Virgin Australia’s discretion. You will be charged for each change to your flight booking, fees payable at the time of making the change are as follows:
(a) The standard Virgin Australia Guest Contact Centre Change Fee of AUD40 including GST per person per ticket, but this may change without notice from time to time;
(b) The difference between the ticketed fare value and the fare for the new booking, the Airfare Reissue Fee of AUD50 including GST per person per ticket, plus any applicable taxes, fees and surcharges.