It's all yours. Embrace it.
Your Velocity Platinum Card isn't just a way to pay,
it's a way to live. From expanding your travel
horizon to enjoying once-in-a lifetime rewards,
explore the benefits of your Card here.
Complimentary Flight
We are extending the expiry date on your complimentary flight
In these uncertain and challenging times, we understand that your travel plans have been affected, and that you may not have an opportunity to use your Complimentary Virgin Australia return Economy domestic flight before it expires. We understand that this is one of the most valuable benefits of your Card and want to ensure you have an opportunity to use it.
To give you one less thing to worry about, for Complimentary Virgin Australia return Economy domestic flights expiring between 1 February 2020 and 30 June 2020 we are extending the expiry date to 31 December 2020. There is no need for you to call or take any action, the extended expiry date has been automatically updated. You can redeem your flight here when you’re ready. All other terms and conditions for your annual Complimentary Virgin Australia return Economy domestic flight remain the same.
Anniversaries are worth celebrating. That’s why, each year, we’ll kick-start things by giving you a complimentary return domestic Virgin Australia flight1. All you need to do is pay your annual fee and most recent statement, then you’re all set to plan your getaway.
How does it work?
The American Express Velocity Platinum Card complimentary flight must be a non-stop economy domestic return flight between a departure city and one of its corresponding arrival cities shown here. To book your complimentary flight visit compflight.virginaustralia.com login with your Velocity Account details and search for the flight you would like to book. View the full terms and conditions here.
Your questions answered
How do I redeem my complimentary flight?
Booking is easy, convenient and available whenever you want. To book, simply visit compflight.virginaustralia.com and follow the three steps below:
1. Visit the dedicated Virgin Australia website
2. Log in with your Velocity Account details
3. Search and book your flight
How often will I receive a complimentary flight?
You are entitled to redeem one complimentary return domestic Virgin Australia flight within each full membership year of your American Express Velocity Platinum Card membership. A membership year is defined as the period starting on the date on which your Card Account is opened by American Express (Anniversary Date) and expiring on the day before the Anniversary Date each year thereafter. You are eligible to redeem your complimentary flight after your first eligible spend on the Card in your membership year. A complimentary flight is available each membership year and must be redeemed within the same membership year.
How can I help to make sure I get the flight date and times I want?
We recommend booking well in advance so you're not disappointed by limited availability when it comes to redeeming your complimentary flight.
I didn't use my benefit last year can I get 2 this year?
No, if you do not redeem your complimentary flight benefit within your membership year, it will be void and cannot be carried forward to any subsequent year.
Who is eligible for the complimentary flight?
The benefit is only available to American Express Velocity Platinum basic Card Members after the first eligible Card spend. To qualify, your Card Account with American Express must be in good standing and you must have paid the minimum amount on your first and most recent statement by the due date.
Where can I go with my complimentary flight?
Each flight must be a non-stop Virgin Australia economy domestic flight between a Departure City and one of its corresponding Arrival Cities as identified on the flight map available here.
How do I make a change to a booking that I have made on the dedicated Virgin Australia website?
After a flight has been booked, no route changes or cancellations are permitted. If you wish to change the time and/or date of a booked flight, contact Virgin Australia by calling 1300 153 006 from within Australia or +61 7 3119 7006 from overseas. Time and/or date changes to a booked flight are permitted up until midnight prior to the scheduled flight departure (no changes will be permitted after this time). Fees associated with changes to flight bookings are at Virgin Australia’s discretion. You will be charged for each change to your flight booking, fees payable at the time of making the change are as follows:
(a) The standard Virgin Australia Guest Contact Centre Change Fee of AUD40 including GST per person per ticket, but this may change without notice from time to time;
(b) The difference between the ticketed fare value and the fare for the new booking, the Airfare Reissue Fee of AUD50 including GST per person per ticket, plus any applicable taxes, fees and surcharges.
Travel Insurance
When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Card, you’ll get domestic and overseas Travel Insurance2 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children under the age of 22, they’ll be covered too.
What else is covered?
Your complimentary Travel Insurance gives you:
- Transport Accident Cover up to $400,000 in the event of an accident
- Travel Inconvenience Cover up to $200 if your flight departure is delayed
- Medical Emergency Expenses Cover up to $2,500,000 towards medical expenses
- Personal Liability Cover up to $2,000,000
- Baggage, Money and Documents Cover up to $10,000 to cover loss or damage to baggage, money or document
- Travel Cancellation up to $12,500 in the event your travel is cancelled
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
Velocity Status Credits
Imagine escaping the crowds at airport lounges around the world; skipping the queues with priority check-in; and being the first to board on domestic and international flights. With Velocity Status Credits, it’s a reality. And you can earn 100 Velocity Status Credits when you spend $50,000 on eligible purchases in your Card Membership year3.
Airport Lounge Access
Virgin Australia Airport Lounge
Your American Express Velocity Platinum Card gives you two complimentary single entry passes to the Virgin Australia lounge at selected domestic airports4, each membership year. Slip away from the crowds, sample an array of complimentary food and beverages, and take a load off before you take off. All you need to do is show your Card at the front desk.
American Express Lounge
You will also receive access to the American Express Lounge at Sydney International Airport (T1) and Melbourne International Airport (T2). Your Card grants 2 complimentary single entry passes to the American Express Lounge, each calendar year (1 January to 31 December). You just need to show your Card at the front desk5.
Velocity Frequent Flyer
Welcome to the loyalty program of Virgin Australia – Velocity Frequent Flyer. You can earn Velocity Points on your Card spend, any Velocity Points earnt will be automatically transferred to your Velocity Account. You can redeem your points for domestic and international flights toover 500 destinations – all through Virgin’s global network of airline partners. And, once you’re there, redeem your points for accommodation, car hire, gift cards and more6.
Taste
Wish you had knowledge of the best culinary spots around the world? With Taste by American Express, you do. Taste serves up over 400 specially hand-picked restaurants from around the world – and our intel comes straight from the locals. Whether you’re into unbeatable menus and views, or a more low-key local dining experience, we’ll point you in the right direction.
And to make sure your experience is nothing short of sensational, we pre-arrange something special7 at each restaurant (you’ll have to visit to find out what).
Global Card Support
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Terms and Conditions
1. All flights are subject to availability and neither Virgin Australia nor American Express guarantees that seats or tickets will be available on the dates or at the times you may wish to fly. Seat availability may be limited to certain dates and/or flights and it may bemore difficult to book seats around public holidays, school holidays or special events. Some flights may not have any seats available for redemption. Route availability is subject to change without notice. All travel is subject to theAmerican Express Velocity Platinum Card Benefits Terms and Conditions available here and travel is subject to Virgin Australia Conditions of Carriage available at virginaustralia.com.
2. The American Express Velocity Platinum Card insurance is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits)- see the full terms and conditions available here. You must use your American Express Velocity Platinum Card to pay for your return trip in order to be eligible for the travel insurance. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001642 020, AFSL No. 239687) under a group policy held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313) American Express International, Inc. (ABN 15 000 618 208, AFSL No. 237996). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This webpage does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.
3. 100 Velocity Frequent Flyer Status Credits will be awarded when you spend a minimum of $50,000 (on Eligible Spend) within your card membership year. Card membership year means 365 days from the anniversary date of your American Express Velocity Platinum Card. Eligible Spend does not include cash type purchases on a Card, for example travellers cheques and foreign currencies or any interest, fees or charges (including late payment or dishonoured payments) charged to the Card account. Please allow up to 2 weeks after you meet the minimum spend requirement for the Velocity Frequent Flyer Status Credits to be credited to your Velocity account. In addition to Status Credits, Velocity members need to fly on Virgin Australia marketed flights to earn Eligible Sectors to upgrade or maintain a level of membership. To find out more about the Status Credit and Eligible Sector requirements for Velocity membership levels please visit velocityfrequentflyer.com/content/Status/.
4. Virgin Australia lounge entry passes are subject to the American Express Velocity Platinum Card Benefits Terms and Conditions. Two Single Entry passes to the Virgin Australia lounge will be activated on the Basic Card Member’s Velocity membership card annually on or after the anniversary of membership. The Virgin Australia lounge is operated by Virgin Australia Airlines Pty Ltd inselected domestic airports and entry is subject to the Virgin Australia lounge Terms and Conditions, available at virginaustralia.com/lounge and as amended from time to time.
5. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Velocity Platinum Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
6. Velocity membership and Points earn and redemption are subject to the Velocity Membership and American Express Velocity Cards Points Terms and Conditions.
7. Taste by American Express Invites benefit is subject to the Terms and Conditions below.
- This benefit is only redeemable when paid for with an American Express Card.
- The benefit is fulfilled by making reservation bookings directly with the restaurant in the American Express Card Member’s name and is subject to table availability. American Express Card Members can either call or walk in to the restaurant to check availability and book. Card Members have to identify themselves as an American Express Card Member at the time of booking or before ordering to receive the benefits on the dining day.
- The benefit is valid for seated dining only and cannot be combined with anyother benefit.
- Each restaurant offers one of the following offers as stated in their offer details and this is not negotiable:
- a complimentary appetizer from the a la carte menu (up to ten guests)
- or a complimentary bottle of wine (per table)
- or a discount of 20% on food purchases (up to ten guests) and will be provided by the participating restaurants in accordance with the provisions set out here
- The offer is non-transferable and may not be redeemed for cash.
- Complimentary appetizer selection may be limited by the restaurant at its discretion and will only be valid when a main course and a dessert repurchased per person.
- The complimentary bottle of wine is selected by the restaurant and cannot betaken away or consumed off premises. The complimentary bottle of wine will onlybe valid when a main course per person is purchased.
- Exclusions may apply. The benefits are limited to one redemption per visit,per American Express Card, per bill, per table, unless otherwise stated; a restaurant may cap benefit availability to 10 guests per booking at its discretion.
- The benefit is available for lunch or dinner on any day of the week, unless otherwise noted.
- Blackout dates apply, please check with individual restaurants when booking.
- Should an American Express Card Member face any issues including any failure to fulfil the benefit, please contact the relevant restaurant. Alternatively, American Express Card Members may contact American Express Customer Services by calling the number on the back of their Card. American Express Card Members with Cards issued from a bank partner should complete the Contact Us form on American Express Connect.
- Fulfilment of this offer is the sole responsibility of the participating American Express restaurant.
Maximise your points
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Velocity Points earning potential. By spending on your American Express Velocity Platinum Card you earn1:
- 2.25 Velocity Points per $1 spent on purchases with Virgin Australia
- 1.25 Velocity Points per $1 spent, except at government bodies in Australia where you will earn 0.5 Velocity Points per $1 spent
Earn points to your heart’s content, with no expiry or cap to the number of Velocity Points you can earn as long as your Account is current and in good standing. With that kind of points earning potential, it makes sense to use your American Express Velocity Platinumt Card every time you spend.
Refer a friend
Refer your friends and you could earn 40,000 Velocity Points for each friend approved for an American Express Card, up to 200,000 Velocity Points per year. Simply log in to your Account online or via the Amex Mobile App to start referring your friends. Terms and conditions apply.
Additional Cards
Share the benefits of your American Express Velocity Platinum Card with your loved ones with additional Cards2 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Play Local Champion to earn more points
Play Local Champion and use your Card at your favourite local places where you love to eat or shop and you could earn up to 10,000 bonus points.
How to play Local Champion:
1. Download the Amex Mobile App and enrol in Local Champion by clicking on the tab on the menu
2. Add your local merchants from the available list
3. Use your Amex Card more times than any other Amex Card Member for the proceeding 30 days
4. Become the Local Champion and start earning bonus points
As long as you’re Local Champion you’ll earn 1 bonus point per $1 spent, up to 10,000 bonus points. Download the Amex Mobile App and start playing today. Card exclusions, Terms and Conditions apply.
Terms and Conditions
1. Velocity Points are earned in accordance with the American Express Velocity Cards Points Terms and Conditions. Exclusions apply. Eligible purchases do not include cash advances, interest, balance transfers, fees and charges for traveller’s cheques and foreign currencies. These do not earn Velocity Points. For the full list of exclusions, please refer to the American Express Velocity Cards Points Terms and Conditions available here. Certain transactions will earn 0.5 points per dollar with Merchants classified as; government, including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), federal/state and local government bodies. The additional Velocity Point earned per $1 spent applies only to Virgin Australia purchases made in Australia. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through payment aggregator may earn rates at the government earn rate.
2. Please note: Additional Card Members are referred to as Supplementary Card Members in our Terms and Conditions. Supplementary Card Members must be over 18 years of age. You will be liable to pay for all Supplementary Card spending and associated charges including interest on your Account.
Airport Lounge Access
Virgin Australia Airport Lounge
Your American Express Velocity Platinum Card gives you two complimentary single entry passes to the Virgin Australia lounge at selected domestic airports1, each membership year. Slip away from the crowds, sample an array of complimentary food and beverages, and take a load off before you take off. All you need to do is show your Card at the front desk.
American Express Lounge
You will also receive access to the American Express Lounge at Sydney International Airport (T1) and Melbourne International Airport (T2). Your Card grants 2 complimentary single entry passes to the American Express Lounge, each membership year. You just need to show your Card at the front desk2.
Amex Offers
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
American Express Experiences®
Enjoy unforgettable experiences with American Express Experiences and use your Card to access pre-sale tickets for world famous artists like Coldplay and Fleetwood Mac. You’ll also be able to secure some of the best seats in the house with our reserved seating offers.
Create even more special memories with our money can’t buy offers. Our Card Members have visited Iceland to snorkel amid the continents, Atlanta to go on set and watch the filming of Allegiant, and even LA to meet Rod Stewart backstage, so keep an eye out for offers like these.
Entertainment Lounge Access
Relax before your next show at our lounges at Qudos Bank Arena Sydney, First State Super Theatre Sydney or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Dining Offers
Take your taste buds on a foodie adventure with dining specially curated for American Express Card Members. From festivals of food and the best cheap eats, to exclusive fine dining experiences and undiscovered gems, we’ve got your palate covered.
Plus, we’ve teamed up with The Fork, so you can earn points when you book a table at some of the hottest restaurants in town. Look out on The Fork for where your American Express Card is accepted and for special Card Member offers.
Experiences
The National Gallery of Victoria (NGV)
Experience a world of art and culture at the National Gallery of Victoria (NGV) and explore their Winter and Summer Masterpieces exhibitions – MoMA at NGV and Between Two Worlds | Escher X nendo. You’ll enjoy access to special benefits like 15% off exhibition tickets and express entry to NGV Friday Nights.2
Vivid Sydney 2018
Sydney transforms into an entrancing wonderland through the magic of Vivid Sydney. In 2018, Card Members took advantage of fantastic retail and dining offers during the event, and experienced spectacular views while enjoying refreshments in the American Express lounge.
Vogue American Express Fashion’s Night Out 2018
Vogue American Express Fashion’s Night Out is Australia's premier fashion event, featuring the latest collections from top designers. And if you get inspired while you're there, we'll have your back with exclusive offers at top fashion retailers. Then relax with refreshments and music in the American Express Lounge.
American Express Openair Cinemas 2018
We’ve created a new summer experience for all movie-goers, with special extras for American Express Card Members. As the sun goes down, American Express Openair Cinemas invites viewers to experience the silver screen under the stars. You can enjoy the latest blockbusters and cult classics in scenic locations across Australia and New Zealand. Plus, you'll have access to Card Member offers and benefits!
Shop Small
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
If you love dining out, you can even Shop Small at local restaurants with Dimmi, Australia’s number one restaurant reservation platform. Just look out for the ‘Amex Welcome’ badge on Dimmi.
American Express Experiences®
Terms and Conditions
1. Virgin Australia lounge entry passes are subject to the American Express Velocity Platinum Card Benefits Terms and Conditions. Two Single Entry passes to the Virgin Australia lounge will be activated on the Basic Card Member’s Velocity membership card annually on or after the anniversary of membership. The Virgin Australia lounge is operated by Virgin Australia Airlines Pty Ltd inselected domestic airports and entry is subject to the Virgin Australia lounge Terms and Conditions, available at virginaustralia.com/lounge and as amended from time to time.
2. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Velocity Platinum Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
Mobile App
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Mobile Payments
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Fraud Protection
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Refund Protection
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Refund Protection will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express Velocity Platinum Card Insurance Terms and Conditions here.
Purchase protection
Shop with confidence thanks to American Express 90-day Purchase Protection. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
Claims made simple
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
Amex Express Check-out
Skip the online forms and speed through the checkout process with Amex Express Checkout. Simply use your American Express Account login details, choose your Card and we’ll auto-fill your information and payment details for you – all you need to do is confirm your order and wait for your goodies to arrive.
This service is available to all Card Members with an americanexpress.com.au User ID and Password.
American Express Safekey Support
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
Emergency Card Replacement & Support
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Terms and Conditions
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and are subject to Chubb terms, conditions and exclusions. This does not take into account your objectives, financial situation or needs. It is important for you to read the American Express Velocity Platinum Credit Card Insurance Terms and Conditions available here and consider whether this insurance is appropriate for you.
American Express Instalments
Your purchases. 0% interest.
With American Express Instalments, you’ll enjoy 0% p.a. interest on purchases over $300. It also offers you the flexibility of choosing how fast you repay – with a range of monthly repayments over 3, 6 or 12 months. There’s no cost to enrol and only a low establishment fee applies.
Enjoy American Express® Low Rate on purchases
Great rates on new purchases for 6 months.
If you have some must-have purchases you need to make, the American Express Low Rate offer is designed to help. It gives you a low rate on all your new purchases for 6 months. So whether you need a new dishwasher, or have spotted a once-in-a-lifetime bargain, Low Rate can help you buy it now and pay it off with less interest.
Balance Transfers
Low rates to help you rebalance your finances.
We can all build up too much debt now and again. We’d like to help you get on top of it, with our Balance Transfer offer – where you can save with a low rate on the balances you transfer from outside of American Express. It’s a great way to save on interest charges and reduce your debt sooner.
Get American Express® Fixed Rate on your purchases
Large purchases, low interest rates until they’re paid off.
Need something for your home? Like to take a family holiday? American Express Fixed Rate can help you make those larger purchases, without having to pay the earth. You can save with a low, fixed interest rate on purchases of $1,000 or more. And the low rate remains until you pay the purchase off.
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.
Not a Velocity Platinum Card Member? Apply now.