Welcome to the Help Centre
Browse the help centre for answers to your questions.
Frequently Asked Questions
As a Corporate Cardmember, can I change any of my contact details?
As a Supplementary Cardmember, can I change my contact details?
Can I change my AU address to an overseas address?
Can I delete an old email address?
Can I dispute a Pending Charge?
Can I email you back the information you're requesting about my dispute?
Can I have a different billing address for my Card(s)?
Can I receive a paper statement if I need one?
Can I update my contact details online?
Can I dispute a transaction that appears in my recent activity?
How do I go Paperless?
How do I manage my Card Alerts?
How do I dispute a merchant charge?
How long will my transactions stay in “pending”?
How many points did I earn for my pending transaction?
How often can I expect to receive a statement?
I don’t recognise this pending charge, what should I do?
My Pending Transactions question isn’t listed here. Who should I contact?
What is an online (or Paperless) statement?
What is the status of my billing inquiry?
Why are some of my personal details not displayed in full?
Why can't I change some details on my account online?
Why did a hotel charge me before my stay?
Why didn’t my pending transaction show up?
Why do I need to enter my Card security number?
Why has a merchant charged me $1 (e.g. Uber)?
Why is my pending transaction duplicated?
Why is my pending transaction showing as “AMERICAN EXPRESS INTERNAL TRANSACTION”?
Why is my transaction in both the “Pending Transactions” AND “Recent Transactions” sections?