Features & Benefits

Exclusively for American Express Card Members, Amex Offers save you money on some of the biggest and best brands. From credits on your Account to bonus points, Card Members are rewarded, just by using their Card.

Once you’ve logged in to your Online Account or the Amex App, simply save the Offer you want to your Card, make the qualifying spend with your registered Card, and watch the savings add up as credits on your Account or bonus points.

Amex Offers are available on all American Express Cards with the exception of:

• American Express Business Travel Accounts
• Government Cards
• Corporate Purchasing Cards
• Corporate Meeting Cards
• Corporate Cards
• Prepaid Cards.

Using Amex Offers is quick and easy:

1. Log in to your Online Account or the Amex Mobile App.
2. Save your favourite Amex Offers to your Card
3. Use that Card to pay meeting the qualifying spend criteria
4. View your savings in the form of credits or bonus points, directly on your statement.

With American Express Experiences, Card Members can access a range of exciting, sought-after experiences. This includes pre-sale tickets to world famous artists and access to the best seats in the house, courtesy of American Express Reserved Seating.

What’s more, on the day of the event you can relax before the show in one of our exclusive Card Member Lounges located at the Qudos Bank Arena Sydney, the ICC Sydney Theatre and Brisbane Entertainment Centre. To gain entry, simply show your American Express Card at the door.

You can view the full list of available Experiences here . You’ll then need to click on the event you’re interested in and follow the links to access the offer and view its full Terms and Conditions.

For some ticket purchases, a special password will be listed below the purchase link for you to enter during checkout.

Yes, you can purchase American Express Travel Insurance up to the day your journey begins but not after you’ve started travelling.

Single Trip Travel Insurance*: This can be purchased up to 9 months before your journey begins. From the date we confirm your Insurance, you’ll be covered for loss of deposits and cancellation charges – however, all other cover will start from the date your journey begins and continue up until the final date indicated on your policy.

Annual Multi-Trip Insurance*: This cover can be arranged up to 45 days before your first journey’s start date. Cover for loss of deposits and cancellation charges commences from when we agree to provide Insurance – with all other cover starting from the start date of your first journey or the latest renewal date, whichever is the latest. Cover continues until the end of your period of Insurance, one year after the start date, as indicated on your policy.

*American Express Travel Insurance is issued and underwritten by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL No. 239687 (Chubb) and distributed by American Express Australia Limited®, ABN 92 108 952 085, AFSL No. 291313 (American Express). Eligibility criteria apply. You must be an Australian resident and aged between 18-84 for Single Trip policies (with lower age limits for certain plans) or 18-69 for Annual Multi-Trip policies. Terms, conditions, exclusions, maximum age limits, pre-existing medical condition exclusions and policy limits apply, as set out in the PDS.

You will not be covered for any claim arising directly or indirectly from a Pre-Existing Medical Condition. However, some Pre-Existing Medical Conditions are covered if they are listed as an Approved Medical Condition, subject to the terms, conditions and exclusions of the Policy. A list of Approved Medical Conditions are outlined on pages 7-8 of our Product Disclosure Statement (PDS).

Yes. The maximum journey period for Single Trip Travel Insurance is 365 consecutive days.

Yes. The maximum journey period will depend on the option you select when choosing your cover. You can select up to 30, 45, or 60 consecutive days per journey.

Accidently smashed your Smartphone screen? With Smartphone Screen Insurance, you can claim up to $500 in reimbursement for front screen repairs, when you purchase your phone outright or pay your monthly phone contract using an eligible American Express Card.

Please note: A 10% Excess will apply to the repair cost, a 30 day waiting period applies and repair reimbursements are limited to two eligible claims per year.

Select American Express Cards are eligible for complimentary Smart Phone Screen Insurance. Follow the link below and select your Card to see the insurance benefits you may be eligible for.

* American Express Card Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and are subject to the terms, conditions and exclusions contained in the American Express Card Insurances policy between American Express International Inc (ABN 15 000 618 208 AFSL 237996) (AEII) and Chubb. This Insurance do not take into account your objectives, financial situation or needs and is subject to change. It is important for you to read the terms and conditions and consider the appropriateness of this Insurance in relation to your individual requirements. Full details of the Insurance benefits currently available on your Card can be found in the terms and conditions issued with your Card or by calling the number of the back of your Card.

Should your Card come with complimentary Smartphone Screen Insurance, be sure to notify us of damage by submitting a claim online first. Once you’ve had your Smartphone fixed by a repairer of your choice you’ll need to submit a claim form with the following documents:

• Receipts of the repair
• A copy of your American Express Credit Card statement(s) detailing the outright purchase of your mobile phone or monthly phone bill payments.

To make a claim, visit the Chubb online Claim Centre for American Express Card Members.

Reimbursement is restricted to two (2) eligible claims in a twelve (12) month period, for eligible cardholders.

Some American Express Cards include certain complimentary domestic and international Travel Insurance benefits if you book your trip using your Card. We suggest you read the terms and conditions applicable to your Card to understand your insurance benefits, eligibility and activation criteria and to determine whether you require additional travel insurance.

Click on the link below to view the insurance benefits and eligibility criteria applicable to your American Express Card.

* American Express Card Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and are subject to the terms, conditions and exclusions contained in the American Express Card Insurances policy between American Express International Inc (ABN 15 000 618 208 AFSL 237996) (AEII) and Chubb. This Insurance do not take into account your objectives, financial situation or needs and is subject to change. It is important for you to read the terms and conditions and consider the appropriateness of this Insurance in relation to your individual requirements. Full details of the Insurance benefits currently available on your Card can be found in the terms and conditions issued with your Card or by calling the number of the back of your Card.

Some American Express Cards provide 90 days of cover for the loss, theft or damage of eligible purchases made on your American Express Card*. Eligible Cards which include Purchase Protection Cover provides cover for eligible purchases up to $3,500 per event or a total of $30,000 per year.

To find out if your Card is eligible for Purchase Protection and view the full Terms and Conditions follow the link below.

* American Express Card Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and are subject to the terms, conditions and exclusions contained in the American Express Card Insurances policy between American Express International Inc (ABN 15 000 618 208 AFSL 237996) (AEII) and Chubb. This Insurance do not take into account your objectives, financial situation or needs and is subject to change. It is important for you to read the terms and conditions and consider the appropriateness of this Insurance in relation to your individual requirements. Full details of the Insurance benefits currently available on your Card can be found in the terms and conditions issued with your Card or by calling the number of the back of your Card.

If your manufacturer warranty has expired, Extended Warranty may have you covered. With certain American Express Cards, eligible purchases will be entitled to an extended manufacturer’s warranty of up to 12 months*.

*American Express Card Insurance. American Express Card Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and are subject to the terms, conditions and exclusions contained in the American Express Card Insurances policy between American Express International Inc (ABN 15 000 618 208 AFSL 237996) (AEII) and Chubb. The Insurances do not take into account your objectives, financial situation or needs. The Insurances are subject to change. It is important for you to read the Insurances and consider the appropriateness of that Insurance in relation to your individual requirements. Full details of the Insurance benefits currently available on your Card can be found in the terms and conditions issued with your Card or by calling the number of the back of your Card.

If you’re refused a refund on an unused item, the complimentary 90-days Refund Protection Cover can help. If the purchase has been made using an eligible American Express Card and the Retailer will not take it back, you can return it to Us and we’ll reimburse you for the cost of the purchase*.

Refer to the terms and conditions of your eligible Card to view full details on Refund Protection.

*American Express Card Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and are subject to the terms, conditions and exclusions contained in the American Express Card Insurances policy between American Express International Inc (ABN 15 000 618 208 AFSL 237996) (AEII) and Chubb. This Insurance do not take into account your objectives, financial situation or needs and is subject to change. It is important for you to read the terms and conditions and consider the appropriateness of this Insurance in relation to your individual requirements. Full details of the Insurance benefits currently available on your Card can be found in the terms and conditions issued with your Card or by calling the number of the back of your Card.

Non-emergency claims: These should be made via the Chubb online claims website within 30 days of a claim event, or as soon as reasonably practicable.

Claims: These should be made via the Chubb online claims website within 30 days of a claim event, or as soon as reasonably practicable.

Overseas Emergency claims: These should be made by calling Chubb Assistance on +61 289 075 666 (Available 24 Hours, 7 Days).

Alternatively, you can send an email to CustomerService.AUNZ@Chubb.com or phone Chubb at 1800 139 149 (Monday to Friday, 9am to 5pm AEST).

To assist Chubb in resolving your claim, you must submit all supporting documentation, such as medical reports, police reports, declarations, receipts and other evidence on their request.

OPTION 1: Log in to the Chubb Claim Centre for American Express.

Here you can:

• Make a claim
• Check the status of pending claims
• View all claims your Card is eligible to make
• View services you’re enrolled in that allow you to make a claim.

Please note: If you are making a claim, you’ll need to have all the necessary supporting documents ready. Depending on your claim, this could include relevant receipts, photographs and quotes.

OPTION 2: To make a claim or check the status of an existing claim:

1. Visit the Claims Centre
2. Ensure you have all necessary documentation or evidence Chubb may require on-hand. These documents vary per claim, but will include things like relevant receipts, photographs and quotes.

To view the Card features and benefits that allow you to make a claim, as well as the full Terms and Conditions, click here .

The airport lounges you can enter will depend on your Card type. You can find detailed information on the lounges you can access by locating your Card through the link below.

Yes, all American Express Cards have access to the American Express lounges located at Qudos Bank Arena Sydney, ICC Sydney Theatre and the Brisbane Entertainment Centre. Simply show your American Express Card at the lounge door to gain entry.

Yes, each Card Member may invite up to 3 guests into the lounge. If you’re a Centurion or Platinum Charge Card Member, you may invite up to 5 guests.

Yes, there is a range of food and beverage available to purchase in the lounge. Click the link below to explore the menu available at each location.

More and more places are accepting American Express. To explore a selection of brands follow the link below.