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Insurance included
  with your Card

       from American Express®

Some American Express Cards include certain domestic and international travel insurance benefits if you pay for your trip using your Card*

Should the unexpected occur on your travels, make sure we’re your first point of contact. Call the number on the back of your Card and we will ensure you get assistance from someone who speaks your language. No matter how large or small your issue is, we're here to help 24/7. So make sure you contact us first or your claim may be affected.

Please click on the image below to view your insurance benefits, eligibility and activation criteria. If your Card is not listed below or you have additional questions regarding your Travel Insurance please contact us.

Claims - What to do in the event of a claim

American Express, David Jones American Express, Qantas American Express and Velocity American Express Card Members

Advise all claims to Chubb within 30 days of a claim event or as soon as reasonably practicable via the Chubb online claims website. You must submit all supporting documentation eg. Medical reports, police reports, declarations, receipts or other such evidence Chubb may request to assist Chubb in the prompt resolution of your claim.

Online Claims

For claims please visit
the Chubb online claims website here

Customer Service email

Overseas Emergency

Phone Chubb on +61 2 8907 5666
(24 hours, 7 days) reverse charge

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide.

More information can be found at

American Express Westpac Altitude Card Members

Contact Allianz Global Assistance for claims and enquiries using the contact details below:

Online Claims

Lodge your claim, 24 hours a day, 7 days a week

Customer Service email


1800 091 710
Mon- Fri 8am-8pm, Sat 8am-5pm AEST

24 Hour Emergency Assistance

Within Australia: 1800 227 773
Reverse charge from overseas: +61 7 3305 7468

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