Please note Additional Cards are referred to as Supplementary Cards in some Terms and Conditions and marketing material.

1. Accor Plus. Dining and drinks discounts may not apply to breakfast at selected hotels in Australia, New Zealand, Fiji and French Polynesia; mini bars, room service or pool bars; public holidays or during special events; or children’s menu. For more information, please visit here: accorplus.com/benefits/more-flavours. Dining privileges are subject to the Accor Plus membership terms and conditions which are found here: accorplus.com/about/terms-and-conditions. Annual Accor Plus membership is valued at AU$399, found at accorplus.com/en-au/benefits as at 29 November, 2019. Accor Plus enrolment is required and available until 16 April 2021. Accor Plus benefit is available only to the Primary Platinum Card Member. Membership privileges will only be granted on presentation of valid card and member must identify themselves as an Accor Plus member at time of booking. Accommodation bookings must be made through all.accor.com. American Express reserves the right to instruct Accor to cancel your membership if you cease to be a Platinum Card Member or your account is not in good standing. Visit accorplus.com for full membership conditions, benefits and participating properties. Complimentary night stay rooms are limited each night per participating property and must be made by visiting and booking through all.accor.com.

2. The Australian Financial Review. Annual AFR Digital Subscription value calculated from subscribers.afr.com/subscribe as at 18 May, 2018. Available to both Primary and Additional Platinum Card Members. The subscription cannot be replaced with an alternative Fairfax product. The subscription cannot be exchanged for cash or credit. The subscription is subject to Fairfax terms and conditions afr.com/digital-subscription-terms

3. Annual Travel Credit. Book through americanexpress.com.au or by phone through Platinum Travel Service for flights, hotel, car hire and experiences. All other bookings, such as Fine Hotels and Resorts and Hotel Collection bookings are excluded. Benefit available for the Primary Card Member only to redeem in a single booking. For bookings less than the total travel credit value, any unused portion of the Travel Credit will be forfeited. The Travel Credit cannot be carried forward to any subsequent year. To check the expiration date of your Travel Credit if you have not already redeemed it, please visit americanexpress.com.au/travel; log in and click Travel Credit Details in the top right hand corner.  No refunds, including cancelled bookings. Travel Credit spend will not earn Membership Rewards points. For full Travel Credit Terms and Conditions visit americanexpress.com/australia/platinumtravelcreditterms.

4. Platinum Travel Insurance. IMPORTANT INFORMATION: No matter where you are in the world, if the unexpected happens on your travels and a medical emergency arises, your first port of call is Chubb Assistance. In the event of an incident and to ensure you get appropriate, and fast, treatment from a doctor who speaks your language, you must call Chubb Assistance on +61 2 9335 3492 or the number on the back of your Card before seeking medical treatment, or you may be responsible for your medical expense costs.

The American Express Platinum Card insurance is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits) – see the full terms and conditions available at americanexpress.com.au/platinuminsurance. You must use your American Express Platinum Card to pay for your return trip in order to be eligible for the travel insurance or pay for eligible items in order to be covered under the insurance. For Smartphone Screen Cover, maximum of 2 claims per 12 month period, maximum cover of $500 per claim and an excess of 10% of the claimed amount applies. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This communication does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.

 5. The American Express Global Lounge Collection: The Centurion Lounge Network. Platinum Card Members have unlimited complimentary access to The Centurion Lounge locations. Gold Card and Green Card Additional Cards on your Account are not eligible for unlimited complimentary access. Platinum Card Members may bring up to two (2) companions into The Centurion Lounge. Children under 2 years of age can access the lounge free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age. To access The Centurion Lounge, the Platinum Card Member must present The Centurion Lounge agent with the following upon each visit: his or her valid Card and upon request, same-day airline ticket on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. The Centurion Lounge is a day of departure lounge. Platinum Card Members who have landed will not be able to access the lounge. Card Members with layovers or connecting flights who produce proof can access the lounge. Platinum Card Members cannot access The Centurion Lounge more than 3 hours before the scheduled departure time on their same-day, confirmed boarding pass. This does not apply to Card Members with a connecting flight. Platinum Card Members will not be compensated for changes in locations, rates or policies. Platinum Card Member must be at least 18 years of age to enter without a parent or guardian. Platinum Card Member must be 21 years of age to enter a lounge with a self-service bar, unless you are accompanied by a parent or legal guardian. Platinum Card Members are allowed access to The Centurion Lounge in all U.S. locations. American Express reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. The Centurion Lounge hours may vary by location and are subject to change. Amenities may vary among The Centurion Lounge locations and are subject to change. In-lounge services and amenities are complimentary, however you are responsible for any purchases and/or servicing charges you authorise our Member Services Professionals to perform on your behalf. Some American Express^® Cards are not eligible for all services provided by Member Services Desk. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge. Use of The Centurion Lounge is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice. International American Express Lounges. Platinum Card Members have unlimited complimentary access to American Express Lounge locations. Guest access policies vary by location and are subject to change. To access American Express Lounges, the Platinum Card Member must present the agent with the following upon each visit: his or her valid Card and upon request, same-day airline ticket on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Platinum Card Members will not be compensated for changes in locations, rates or policies. American Express reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. Amenities, services and hours of operation may vary among locations and are subject to change. Platinum Card Member must be at least 18 years of age to enter without a parent or guardian. Platinum Card Member must be 21 years of age to enter a lounge with a self-service bar, unless you are accompanied by a parent or legal guardian. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside American Express Lounges. Use of American Express Lounges is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice. For details of individual American Express lounge access requirements please visit americanexpress.com.au/platinumlounges. Priority Pass. From 1 August 2019, your Priority Pass benefit will be limited to lounge access only. Non-lounge airport experiences in the form of food and beverage credits at restaurants, cafes and bars will no longer be available. To continue to enjoy access to over 1,200 lounges in over 130 countries, please visit americanexpress.com.au/platinum lounges for a list of available lounges. Subject to the Terms and Conditions of the Priority Pass™ program. Priority Pass is an independent airport lounge access program. Primary Platinum Card Members and one nominated Additional Platinum Card Member per Account are eligible for Priority Pass membership. At any visit to a Priority Pass lounge that admits guests, you may bring in one guest at no charge. You will be charged the prevailing retail rate for any additional guests. Some lounges do not admit guests. Both the Primary and Additional Platinum Card Members must enrol into Priority Pass and may access participating Priority Pass lounges by presenting your Priority Pass card and airline boarding pass. In some lounges, Priority Pass member must be 21 years of age to enter without a parent or guardian. Amenities may vary among airport lounge locations. Conference rooms, where available, may be reserved for a nominal fee. Priority Pass lounge partners and locations are subject to change. All Priority Pass members must adhere to the Priority Pass Conditions of Use, including house rules of participating lounges, and can be viewed at prioritypass.com. Please allow 4-6 weeks from enrolment to receive your Priority Pass card and membership package. Plaza Premium. Platinum Card Members (and Additional Platinum Card Members) are entitled to complimentary access to the Plaza Premium Lounges. The Platinum Card Member may bring up to 2 guests into the lounge at no additional cost. All lounge access fees for additional guest visits will be charged directly to the Platinum Card Member’s Card, and at the prevailing retail rate, per person, per visit. Lounge access to infants under two years of age is complimentary. To access the Plaza Premium Lounges, the Platinum Card Member must present the agent with the following upon each visit: his or her valid Card and upon request, same-day or following day boarding pass on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Platinum Card Member must be at least 18 years of age to enter without a parent or guardian where there is a self-service bar. Plaza Premium Lounge reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability and is not guaranteed. The full Plaza Premium Lounge Facilities Terms and Conditions are available at plaza-network.com/terms Facilities, amenities, services and hours of operation may vary among locations and are subject to change. Terms and conditions are subject to change without prior notice. Delta Sky Club. The Platinum Card Member must present his or her valid American Express Platinum Card, government-issued I.D., and same-day corresponding airline ticket to club ambassador. Access to Delta Sky Club partner lounges is not permitted. Individuals must be at least 18 years of age to access Delta Sky Club, and 21 years of age to access locations with a self-service bar, unless accompanied by a responsible, supervising adult who has access to the lounge. Platinum Card Members must adhere to all House Rules of participating clubs. Participating airport clubs and locations subject to change without notice. Additional guest access and fees subject to terms and conditions of participating airport clubs. For the most current Delta Sky Club access and pricing policy, please visit delta.com/skyclub. All Delta Sky Club rules apply to Delta Sky Club membership and use. To review the rules, please visit delta.com/skyclub. Virgin Australia Lounges. Access is complimentary for Primary Platinum Card Member and one complimentary guest only. The Primary Platinum Card Member and guest must be travelling with Virgin Australia domestically. Access is to Virgin Australia-branded lounges in Australia only. Name on boarding pass must match the name on Platinum Card. The Platinum Card Member and guest must present his or her valid Card and same-day boarding pass (containing your Virgin Australia Velocity Frequent Flyer number and status) to Virgin Australia lounge agents. Platinum Card Member must be at least 18 years of age to enter without a parent or guardian. One guest per Primary Platinum Card Member permitted. Guest must be travelling on same Virgin Australia flights and present boarding pass. All access is subject to space availability. This benefit is subject to change.

6. Fine Hotels & Resorts. *Average value based on Fine Hotels & Resorts bookings in 2019 for stays of two nights. Actual value will vary based on property, room rate, upgrade availability, and use of benefits. Certain room categories are not eligible for upgrade; call Platinum Travel service for details. Special amenity varies by property; call Platinum Travel Service for details. Valid only for new Fine Hotels & Resorts bookings made through Platinum Travel Service or American Express Travel Online. Online bookings currently only available to Basic Platinum Card Members. Payment must be made in full with an American Express Platinum Card in the Platinum Card Member’s name. Available for Platinum Charge Card Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided, with the exception of explora Patagonia where In-Room Wi-Fi is not available. In this instance, complimentary Wi-Fi will be provided in a common space on property. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Platinum Card Member’s final statement upon check-out. Benefit restrictions vary by Fine Hotels & Resorts property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the Fine Hotels & Resorts special amenity during your stay. Benefits and additional Fine Hotels & Resorts promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Platinum Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating Fine Hotels & Resorts properties and benefits are subject to change.

As a Platinum Card Member, you'll receive an annual travel credit¹ that can be used on eligible flights, hotels, car hire or unique experiences when you book online with American Express Travel or by phone through Platinum Travel Service or 1800 673 760.

The American Express Global Lounge Collection

1,200+ lounges, 500+ airports across 130 countries and counting.

Lounge access including²:

• The Centurion^® Lounge
• International American Express Lounges
• Priority Pass Lounges (enrolment required)
• Plaza Premium Lounges
• Delta Sky Club^® Lounges when flying Delta
• Virgin Australia Domestic Lounges when flying Virgin Australia

Platinum Card Members enjoy access to an ever-growing collection of airport lounges around the world, including the newly opened American Express Lounges at Melbourne and Sydney International Airports, The Centurion Lounge at Hong Kong International Airport and the latest Centurion Lounge opened in February 2020 at Charlotte Douglas International Airport.

The expanding portfolio will also include new Centurion lounges at Denver, John F. Kennedy, Los Angeles and London Heathrow International Airports in the near future.

Wherever you are in the world, you can locate your nearest lounge here or in the Amex App.

International Airline Program

As a Platinum Card Member, you can take advantage of the International Airline Program³, which offers you special airfares on some of the world's finest airlines to many destinations around the world.

Fine Hotels & Resorts

Enjoy competitive rates and complimentary benefits that offer an average total value of more than AU$700* at over 1,100 extraordinary properties worldwide⁴. 

The Hotel Collection

Get up to USD$100 hotel credit on qualifying charges and a room upgrade if available when you book The Hotel Collection.⁵

*Average value based on Fine Hotels & Resorts bookings in 2017 for stays of two nights. Actual value will vary based on property, room rate, upgrade availability, and use of benefits. 

Accor Plus

Enjoy complimentary annual membership to Accor Plus, which entitles you to a host of benefits including one 'Stay Plus' complimentary night stay each year⁶.

Hotel Elite Status

Gain instant status with our partner’s loyalty programs.

• Radisson Rewards Gold Status⁷
• Hilton Honors Gold Status⁸
• Shangri-La Golden Circle Jade Membership⁹
• Marriott Bonvoy™ Gold Elite Status¹⁰

To enjoy these benefits enrolment is required.

Cruise Benefits

Explore the world and sail off into the sunset; enjoy up to US$300 in onboard credit when you book with one of our cruise partners¹¹ through Platinum Travel Service.

Hertz Gold Plus Rewards^®

Enjoy a range of benefits including up to 15% discount off standard rates at participating locations across the world¹³.

To enjoy Hertz and Avis benefits enrolment is required. 

Avis Preferred

Increased savings on car rentals worldwide¹³.

Platinum Card Members can enjoy more at some of the most renowned restaurants in the world.

From international recommendations to local last minute bookings, let Concierge make your dining arrangements, with special access to reservations at hundreds of restaurants around the world¹. 

You can also delight in our Global Chef Partnerships² for exclusive experiences like kitchen tours, special menus, and opportunities to meet world-renowned chefs.

To view all of the Global Dining Collection restaurants available to you, please visit here.

To book, please contact Platinum Concierge on 1800 673 760.

American Express Experiences^®

A unique program that gives Platinum Card Members the chance to purchase tickets to sought-after events, often before they go on sale to the general public. Whether you're a music fan, a film buff, a theatre lover, a follower of fashion or a keen foodie, we could get you some of the best seats in the house for a variety of concerts and shows. 

Sign up to receive American Express marketing emails so you can make the most of your Platinum Card Membership.

RSVP to events tailored for you

Your Platinum Card is your key to specially curated experiences. We customise once-in-a-lifetime events – from sporting and fashion to fine dining, art and performances³.

See what’s happening now, and if there’s an event you wish to attend, call your Platinum Concierge on 1800 673 760.

The Australian Financial Review

Enjoy unlimited access to afr.com online or across any device. Retailing at $628 per year, your complimentary Digital Subscription to The Australian Financial Review⁴ gets you access to the latest news covering business, finance, investment and politics from Australia and worldwide.

Departures Magazine

Departures Magazine is a quarterly travel and lifestyle publication curated especially for Platinum Card Members. In addition to the printed version, Departures online has been completely revamped and is ready for you to explore. The dynamic site features a wealth of inspiration, handpicked for you by the Departures editors, including curated guides to the world's top destinations as well as coverage of the most recent openings, pop-up shops and restaurants and other happenings worldwide.

Langton’s

Platinum Card Members can enjoy special benefits with Langton’s⁵, Australia’s leading fine wine specialist.

Platinum benefits include:

• Access to Langton's renowned wine brokerage service where your own expert advisor will work with your tastes and preferences to offer a truly personalised wine experience
• Enjoy an extensive range of top shelf Australian and imported wine, from great value selections to rare, back vintages
• Priority pre-release access to the world’s most sought-after wines 
• A shopping rewards program that will entitle you to a complimentary bottle of wine per membership year according to the Langton's classification range³

Amex Offers

Enjoy selected offers for dining, shopping and more. Simply choose the offers you like online or on our mobile app, save them to your Card and meet the required spend to redeem the offer.

American Express Experiences Shopping

Whether you're browsing online or in-store, turn shopping trips into something special with benefits at MATCHESFASHION.COM⁶.

Call Platinum Concierge on 1800 673 760 to find out more. 

Helping you shake off the stress of everyday life, as a Platinum Card Member you can get pampered with a range of privileges and benefits through our spa program⁷.

With locations across Australia, these spas offer a wide range of treatments to pamper you and your Supplementary Platinum Card Members.

The following offers are available until 31 December 2020 when you book through Platinum Concierge:

Your Platinum Card places you on the very highest tier of the Membership Rewards program, with no expiry on your points.

From the moment you start using your Platinum Card¹, you’ll begin collecting Membership Rewards points for every dollar spent on your Card. 

2.25 points per $1 spent on all purchases

1 point per $1 spent with government bodies in Australia

There is no cap on the amount of points you can earn each year and your points will accumulate regardless of how much you spend each year.

You can also earn points on all spend made on Additional Cards² and can earn up to 200,000 Bonus Reward Points per year by successfully referring friends for an American Express^® Card³.

With Platinum, you can transfer your points to a choice of 10 major Airline Reward Partner programs, including Qantas Frequent Flyer and Velocity Frequent Flyer⁴. 

Plus, you can transform your points into other exciting opportunities: 

• Pay for travel including hotels, airfares and experiences through American Express Travel Online or Platinum Travel Service⁵
• Transfer points to Hilton Honors and Marriott Bonvoy⁴
• Pay for eligible purchases on your account by using Select + Pay with points⁶
• Shop with Points online at David Jones⁷ or redeem for Gift Cards⁸ from a range of our retail and entertainment partners
  

Browse through the Membership Rewards website here.

1. Membership Rewards. Subject to the Terms and Conditions of the Membership Rewards program available at americanexpress.com/en-au/rewards/membership-rewards/terms. Government transactions will earn 1 point per dollar spent with Merchants classified as "government", including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), Federal/State and Local Government bodies. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through a payment aggregator may earn rates at the government earn rate.

2. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The basic Card Member will be liable to pay for all transactions made by Additional Card Members.

3. Refer a friend. American Express discourages spamming. You should only send referral messages to friends and family who genuinely want to receive them. Subject to 'Refer a Friend' Terms and Conditions available here.  In order to be eligible for bonus points, your friend must apply using the referral link you send them. If your friend applies from a separate link or applies independently you will not receive bonus points. You cannot refer a friend who already has one of our Cards or has held one in the last 18 months and you will only receive the Bonus Points if your friend's Card application is approved. You may only send referral messages to a maximum of 20 friends and the amount of Bonus Points you may receive under the ‘Refer a Friend’ program is capped at 200,000 points per year.

4. Points transfer. Subject to the terms and conditions of the Membership Rewards program available at americanexpress.com.au/membershiprewardsplatinum. To transfer Membership Rewards points into an airline rewards or frequent guest partner program you must be a member of the partner program. Membership of the partner program is the Card Member’s responsibility and is subject to the terms and conditions of the applicable program. A joining fee may apply.

5. Platinum Travel Service. All fees or amounts payable in relation to the services are inclusive of GST where applicable. All fees, taxes and charges levied by the travel providers and/or air travel suppliers still apply and these are subject to change without notice until such time as tickets are issued. Domestic ticketing includes New Zealand. Travel services provided by American Express International, Inc. ABN 15 000 618 208. Incorporated with Limited Liability in Delaware, USA.

6. Select and Pay with Points. This is available to primary Card Members enrolled in the Membership Rewards program. Minimum redemption amounts apply.  Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms & Conditions at membershiprewards.com.au/termsandconditions.

7. Shop with Points - David Jones. Subject to the terms and conditions of the American Express Membership Rewards program available at membershiprewards.com.au/termsandconditions and the David Jones Terms and Conditions available at davidjones.com.au Terms and conditions apply to all Membership Rewards redemption options and redemption is subject to availability. Subject to your Account being kept in good standing and not overdue. Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. Additional Card Members are not eligible for Shop with Points transactions. The Primary Card must be used to complete the transaction. Minimum redemption amounts apply. The amount of Membership Rewards points required to purchase the item(s) is subject to change at any time. For the David Jones Refund Policy please go to davidjones.com.au/return-policy or for online delivery details and prices go to davidjones.com.au/Delivery-information.

8. Gift Cards. Please allow up to 10 days for the Gift Cards to be delivered. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit. Gift Card validity period varies for each retailer, please visit americanexpress.com/en-au/rewards/membership-rewards/GiftCardsEntertainment to check each Gift Card validity period. Normal retailer Gift Card Terms and Conditions apply. Membership Rewards Terms and Conditions apply.

Your domestic and international travel insurance now extends to all of your Additional Card Members. Book and pay for your return trip with your Platinum Card, your Membership Rewards points or even your frequent flyer points and you can take advantage of complimentary domestic and overseas travel insurance. Insurance extends to you, your partner and your dependent children up to the age of 24, as well as up to 4 Additional Card Members¹. 

Your Platinum Travel Insurance includes:

• Travel Inconvenience Cover
• Medical Emergency Expenses Cover
• Baggage, Money and Documents Cover 
• Travel Cancellation Cover
• Loss Damage Waiver Cover
• Transport Accident Cover

For the full Platinum Insurance Terms and Conditions, please click here. 

Your Platinum Insurance includes Smartphone Screen Insurance, which provides cover for up to $500 when you pay for your smartphone with your Platinum Card, either outright or on a monthly contract¹. 

You can be reimbursed for the cost of the screen repair up to $500 for two events a year. A 10% excess applies to the claimed amount. Waiting periods may apply.

Claiming is easy, follow the steps below:

• Step 1 - Ensure you purchase your smartphone outright or pay your monthly smartphone contract on your Platinum Card
• Step 2 - Repair your smartphone screen when it breaks
• Step 3 - Submit a claim via the Chubb Claims Centre
• Step 4 - Receive your claim refund

Purchase Protection

Provides cover for loss, theft or damage to Eligible Items within ninety (90) days of purchase. 

Up to:

• $30,000 in any one (1) three hundred and sixty five (365) day period;
• $3,500 per event 
• $50 Excess for each and every claim

Key exclusions & limitations

• Eligible Items left Unattended in a Public Place
• Eligible Items left in an Unattended motor vehicle

Refund Protection

Provides cover for the Purchase Price of an unused Eligible Item if You try to return it to the Retailer within ninety (90) days of the purchase and the Retailer will not take it back.

Up to:

• $1,000 per Eligible Item; and
• $5,000 in any three hundred and sixty five (365) day period

Key exclusions & limitations:

• Eligible Items that are faulty
• A store credit has been received
• Eligible Items purchased from a Retailer outside Australia
• Eligible Items with a Purchase Price of $50 or less

Platinum Travel Service

Platinum Travel Service can help you design incredible itineraries for unique travel experiences and unforgettable round-the-world journeys¹. Our team of local consultants are some of the most experienced in the industry. Their knowledge and passion can make your next trip extraordinary. Simply call Platinum Travel Service on 1800 673 760 and press option 1.

Platinum Concierge

Let Platinum Concierge arrange incredible travel and dining experiences for you. Our team can recommend an amazing restaurant locally or abroad, or help you plan an unforgettable round-the-world trip. Contact them on 1800 673 760 and press option 2.

Platinum Card Services

Because we know your time is valuable, we’ve made it easy to manage your Account online. However, if you can't find what you need, please call Platinum Card Services on 1800 673 760 and press option 3.

Your Platinum Card does not have a pre-set spending limit⁸ because it is a Charge Card.

However, this does not mean unlimited spending. Your purchases are approved based on a number of factors and as we get to know your spending patterns, we’ll adjust how much you can spend on your Card. You will be required to pay the amount you have charged to the Card, in full, each month.

Check Spending Power

The Check Spending Power tool is available to help give you peace of mind by confirming in advance if a purchase is likely to be approved.* Simply enter the
dollar amount you plan to spend and find out immediately. Equipped with this
information, you can make purchases confidently.  Use the Check Spending Power tool in your Online Account or American Express app.

*Approval based on account status at the time of request

With a new, sleek design made from metal, from 17 July 2018 all Platinum Cards issued to you as a Platinum Card Member or Additional Platinum Card Member will be made from metal. Your new metal Platinum Card can be used for contactless payments and will be issued to you upon your Card expiry date.

To request a metal card earlier than your Card expiry date, please visit here or call 1800 673 760, option 3. Please note, when requesting a new metal card prior to your Card expiry date, your Card Number will change. 

Please allow 3 business days for your new metal contactless card to be delivered.

Manage your Account
We've made it easy for you to manage your Account online.

There's more to paying your bill and viewing your transactions in the Amex Mobile App and Online Services. Discover Amex Offers or earn additional points for being Local Champion².

• The American Express Mobile App
• Online Services

Ways to pay your bill

Once you receive your statement, you'll be able to make payments through a number of our easy and secure options.

Register your bank details to pay by Direct Debit, through your Online Account or via the Amex Mobile App. You can also use BPAY^® or use your points³ to pay for eligible purchases. 

• Learn more about your payment options

Additional Platinum Cards
You can apply for up to 4 additional Platinum Cards, at no extra fee⁴. All Membership Rewards points earned on these Cards are credited to your Account, so you can watch your points balance grow.

To view the benefits available to a Additional Platinum Card Member and to apply, click here. 

Refer a friend

Get up to 200,000 points a year by making successful referrals⁶. To refer friends, simply log in with your User ID and password, refer your friends or family via email or by sharing your unique referral link, and you'll receive bonus points after they're approved.

Learn more here. 

American Express have measures in place to keep you protected so you can shop anywhere with confidence.
 

• Fraud Protection Guarantee⁷
• American Express SafeKey^®
• Emergency Card Replacement
• Shopping and Purchase Protection

Please note Additional Cards are referred to as Supplementary Cards in some Terms and Conditions and marketing material.

1. Platinum Travel Service. All fees or amounts payable in relation to the services are inclusive of GST where applicable. All fees, taxes and charges levied by the travel providers and/or air travel suppliers still apply and these are subject to change without notice until such time as tickets are issued. Domestic ticketing includes New Zealand. Travel services provided by American Express International, Inc. ABN 15 000 618 208. Incorporated with Limited Liability in Delaware, USA.

2. American Express Mobile App. To use the App, you must be registered for Online Services. You can register for Online Services at americanexpress.com.au/register. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play is a trademark of Google Inc.

3. Select and Pay with Points. This is available to primary Card Members enrolled in the Membership Rewards program. Minimum redemption amounts apply.  Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms & Conditions at membershiprewards.com.au/termsandconditions.

4. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The basic Card Member will be liable to pay for all transactions made by Additional Card Members.

5. The Platinum Reserve Credit Card Travel Credit. To redeem the Travel Credit, you must have paid the minimum payment by the due date. The $400 Travel Credit can be redeemed against any single eligible travel booked and paid through American Express Travel Online. The Travel Credit can be used for 365 days from the anniversary date and cannot be carried forward to any subsequent year. For bookings less than $400 any unused portion of the Travel Credit will be forfeited, terms and conditions apply.  Eligible travel includes Flight, Hotel, Car Hire and Experience bookings only and may not be used towards Cruises. Visit americanexpress.com.au/reservetravelcreditterms.

6. Refer a friend. American Express discourages spamming. You should only send referral messages to friends and family who genuinely want to receive them. Subject to 'Refer a Friend' Terms and Conditions available here. In order to be eligible for bonus points, your friend must apply using the referral link you send them. If your friend applies from a separate link or applies independently you will not receive bonus points. You cannot refer a friend who already has one of our Cards or has held one in the last 18 months and you will only receive the Bonus Points if your friend's Card application is approved. You may only send referral messages to a maximum of 20 friends and the amount of Bonus Points you may receive under the ‘Refer a Friend’ program is capped at 200,000 points per year.

7. Fraud Protection Guarantee. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.

8. Pre-set spending limit. No pre-set spending limit does not mean unlimited spending. Your purchases are approved based on a variety of factors, including current spending patterns, your payment history, credit records, and financial resources known to us.