Accor Plus membership valued at $395 p.a grants you a complimentary night's accommodation each year, up to 50% off your dining bill at participating AccorHotels properties and much more.
Retailing at $628 per year, your complimentary digital subscription gets you access to the latest news covering business, finance, investment and politics from Australia and worldwide.
Receive a Travel Credit each year to use for yourself or anyone you choose on eligible flights, hotels, car hire or unique experiences.
You, your partner, your dependent children up to the age of 24 plus now up to 4 Additional Platinum Card Members are covered when you book and pay for your return trip with your Platinum Card or your Membership Rewards points.
Access over 1,200 airport lounges across 130 countries and counting, including The Centurion® Lounge, International American Express Lounges and Priority Pass Lounges.
Enjoy guaranteed 4pm late check-out to make the most of every moment, plus other benefits with an average value of more than AU$700* per stay at over 1,000 iconic 5-star properties worldwide.
Your metal Platinum Card
With a new, sleek design made from metal, from 17 July 2018 all Platinum Cards issued to you as a Platinum Card Member or Additional Platinum Card Member will be made from metal. Your new metal Platinum Card can be used for contactless payments and will be issued to you upon your Card expiry date.
To request a metal card earlier than your Card expiry date, please visit here or call 1800 673 760, and select option 3. Please note, when requesting a new metal card prior to your Card expiry date, your Card Number will change.
Please allow up to 5 business days for your new metal contactless card to be delivered.
Terms and Conditions
Please note Additional Cards are referred to as Supplementary Cards in some Terms and Conditions and marketing material.
* 1. Accor Plus. Annual Accor Plus membership is valued at $395 AUD, found at accorplus.com/en/Australia as at 18 May, 2018. Accor Plus enrolment is required and available until 16 April 2021. Accor Plus benefit is available only to the Primary Platinum Card Member. Membership privileges will only be granted on presentation of valid card and member must identify themselves as an Accor Plus member at time of booking. Accommodation bookings must be made through accorhotels.com. American Express reserves the right to instruct AccorHotels to cancel your membership if you cease to be a Platinum Card Member or your account is not in good standing. Visit accorplus.com for full membership conditions, benefits and participating properties. Complimentary night stay rooms are limited each night per participating property and must be made by visiting and booking through accorhotels.com. Dining and drinks discounts may not apply to breakfast at selected hotels in Australia, New Zealand, Fiji and French Polynesia; mini bars, room service or pool bars; public holidays or during special events; or children’s menu. For more information, please visit here: https://www.accorplus.com/en/new-zealand/benefits/more-sensations. Dining privileges are subject to the Accor Plus membership terms and conditions which are found here: https://www.accorplus.com/en/australia/about/terms-and-conditions
2. The Australian Financial Review. Annual AFR Digital Subscription value calculated from https://subscribers.afr.com/subscribe as at 18 May, 2018. Available to both Primary and Additional Platinum Card Members. The subscription cannot be replaced with an alternative Fairfax product. The subscription cannot be exchanged for cash or credit. The subscription is subject to Fairfax terms and conditions afr.com/digital-subscription-terms
3. Annual Travel Credit. Platinum Card Members are eligible for one Travel Credit of $450 per year which is available upon Card fee renewal date each year of Card Membership. Travel credit can be redeemed against any single eligible travel booking when booking online through americanexpress.com.au/premiumtravel or by phone through your Platinum Travel Service. Additional Platinum Card Members and American Express Platinum Business Cards are not eligible for this benefit. The Travel Credit can be used for 365 days from date of issue and cannot be carried forward to any subsequent year. Card Members are only able to redeem on Travel Credit per booking. If a Primary Platinum Card Member holds more that one Travel Credit across Multiple American Express® Cards, the Card Member can choose which Travel Credit they would like to redeem against their booking. If the full Travel Credit amount is not redeemed against a single travel booking then the remaining amount will be forfeited. Refunds and changes may be permitted based on supplier terms and conditions. The amount refunded will be the value of the booking, less supplier fees and the Travel Credit contributed by American Express. There is no refund on the Travel Credit. Your travel credit for that year will be forfeited if you cancel your booking. Booking amendment fees may apply. Membership Rewards points will not be earned on the Travel Credit. An eligible travel booking includes Flight, Hotel, Car Hire and Experiences bookings only. Travel Credit may not be used towards Cruises and may not be used towards Hotel and Car Hire bookings where payment is made directly to supplier (e.g. FINE HOTELS & RESORTS). Travel services provided by American Express International, Inc. ABN 15 000 618 208. Incorporated with Limited Liability in Delaware, USA.
4. Platinum Travel Insurance. IMPORTANT INFORMATION: No matter where you are in the world, if the unexpected happens on your travels and a medical emergency arises, your first port of call is Chubb Assistance. In the event of an incident and to ensure you get appropriate, and fast, treatment from a doctor who speaks your language, you must call Chubb Assistance on +61 2 9335 3492 or the number on the back of your Card before seeking medical treatment, or you may be responsible for your medical expense costs.
The American Express Platinum Card insurance is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits) – see the full terms and conditions available at americanexpress.com.au/platinuminsurance. You must use your American Express Platinum Card to pay for your return trip in order to be eligible for the travel insurance or pay for eligible items in order to be covered under the insurance. For Smartphone Screen Cover, maximum of 2 claims per 12 month period, maximum cover of $500 per claim and an excess of 10% of the claimed amount applies. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This communication does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs. Please note Additional Cards are referred to as Supplementary Cards in some Terms and Conditions and marketing material.
5. The American Express Global Lounge Collection: The Centurion Lounge Network. Platinum Card Members have unlimited complimentary access to all locations of The Centurion Lounge. Gold Card and Green Card Additional Card Members on your Platinum Card account are not eligible for complimentary access. Platinum Card Members may bring up to two (2) companions into The Centurion Lounge. To access The Centurion Lounge, the Platinum Card Member must present The Centurion Lounge agent with the following upon each visit: his or her valid Card, a boarding pass showing a confirmed reservation for same-day travel on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Card Members will not be compensated for changes in locations, rates or policies. A Platinum Card Member ust be at least 18 years of age to enter without a parent or legal guardian. For locations with a self-service bar, the Platinum Card Member must be of legal drinking age in the location’s jurisdiction to enter ithout a parent or legal guardian. Must be of legal drinking age to consume alcoholic beverages. Please drink responsibly. American Express reserves the right to remove any person from the Lounge for inappropriate behaviour or failure to adhere to rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. Hours may vary by location and are subject to change. Amenities vary among The Centurion Lounge locations and are subject to change. Services and amenities in the Lounge are complimentary, however you are responsible for any purchases and/or servicing charges you authorise our Member Services Professionals to perform on your behalf. Some American Express Cards are not eligible for all services provided by Member Services Desk. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside The Centurion Lounge. Use of The Centurion Lounge is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice. International American Express Lounges. Platinum Card Members have unlimited complimentary access to American Express Lounge locations. Guest access policies vary by location and are subject to change. To access American Express Lounges, the Platinum Card Member must present the agent with the following upon each visit: his or her valid Card and, upon request, same-day airline ticket on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Platinum Card Members will not be compensated for changes in locations, rates or policies. American Express reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. Amenities, services and hours of operation may vary among locations and are subject to change. Platinum Card Member must be at least 18 years of age to enter without a parent or guardian. Platinum Card Member must be 21 years of age to enter a lounge with a self-service bar, unless you are accompanied by a parent or legal guardian. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside American Express Lounges. Use of American Express Lounges is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice. Priority Pass. Subject to the Terms and Conditions of the Priority Pass™ program. Priority Pass is an independent airport lounge access program. Primary Platinum Card Members and one nominated Additional Platinum Card Member per Account are eligible for Priority Pass membership. At any visit to a Priority Pass lounge that admits guests, you may bring in one guest at no charge. You will be charged the prevailing retail rate for any additional guests. Some lounges do not admit guests. Both the Primary and Additional Platinum Card Members must enrol into Priority Pass and may access participating Priority Pass lounges by presenting your Priority Pass card and airline boarding pass. In some lounges, Priority Pass member must be 21 years of age to enter without a parent or guardian. Amenities may vary among airport lounge locations. Conference rooms, where available, may be reserved for a nominal fee. Priority Pass lounge partners and locations are subject to change. All Priority Pass members must adhere to the Priority Pass Conditions of Use, including house rules of participating lounges, and can be viewed at prioritypass.com. Please allow 4-6 weeks from enrolment to receive your Priority Pass card and membership package. Virgin Australia Lounges. Access is complimentary for Primary Platinum Card Member and one complimentary guest only. The Primary Platinum Card Member and guest must be travelling with Virgin Australia domestically. Access is to Virgin Australia-branded lounges in Australia only. Name on boarding pass must match the name on Platinum Card. The Platinum Card Member and guest must present his or her valid Card and same-day boarding pass (containing your Virgin Australia Velocity Frequent Flyer number and status) to Virgin Australia lounge agents. One guest per Primary Platinum Card Member permitted. Guest must be travelling on same Virgin Australia flights and present boarding pass. All access is subject to space availability. This benefit is subject to change.
6. FINE HOTELS & RESORTS. *Average value based on FINE HOTELS & RESORTS bookings in 2016 for stays of two nights. Actual value will vary based on property, room rate, upgrade availability and use of benefits. Valid only for new FINE HOTELS & RESORTS bookings made through Platinum Travel Service or American Express Travel Online. fhrdigitaldirectory.com, $550 USD = $732.16 AUD (conversion rate as at 18 May, 2018). Online bookings currently only available to Primary Platinum Card Members. Payment must be made in full with an American Express Card in the Platinum Card Member’s name. Available for Platinum Charge Card Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided, with the exception of explora Patagonia where In-Room Wi-Fi is not available. In this instance, complimentary Wi-Fi will be provided in a common space on property. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Platinum Card Member’s final statement upon check-out. Benefit restrictions vary by FINE HOTELS & RESORTS property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the FINE HOTELS & RESORTS special amenity during your stay. Benefits are only applied at check-out and expire at check-out. Limit one benefit package per room, per stay. Three room limit per Platinum Card Member, per stay; back-to-back stays within a 24-hour period at the same property are considered one stay. Participating FINE HOTELS & RESORTS properties and benefits are subject to change.
Platinum Travel Credit
As a Platinum Card Member, you'll receive an annual travel credit1 that can be used on eligible flights, hotels, car hire or unique experiences when you book online with American Express Travel or by phone through Platinum Travel Service or 1800 673 760.
Air & Lounge
The American Express Global Lounge Collection℠
1,200+ lounges, 500+ airports across 130 countries and counting.
Lounge access including2:
You can also access Virgin Australia domestic lounges when flying Virgin Australia.
Platinum Card Members enjoy access to an ever-growing collection of airport lounges around the world, including the newly opened American Express Lounge at Melbourne International Airport and The Centurion Lounge at Hong Kong International Airport.
The expanding portfolio will also include new Centurion lounges at Denver, John F. Kennedy and Los Angeles International Airports in the near future, with more locations to be announced.
Take advantage of great savings on First and Business Class fares with some of the world's leading airlines3. Depending on the airline and destination, you can save up to 20% compared to standard fares found outside of Platinum Travel Service.
International Airline Program partners:
Hotels
Enjoy competitive rates and complimentary benefits that offer an average total value of more than AU$700* at over 975 extraordinary properties worldwide4.
Get up to USD$100 hotel credit on qualifying charges and a room upgrade if available when you book The Hotel Collection.5
*Average value based on FINE HOTELS & RESORTS bookings in 2016 for stays of two nights. Actual value will vary based on property, room rate, upgrade availability, and use of benefits.
Enjoy complimentary annual membership to Accor Plus, which entitles you to a host of benefits including one 'Stay Plus' complimentary night stay each year6.
Hotel Elite Status
Gain instant status with our partner’s loyalty programs.
To enjoy these benefits enrolment is required.
Cruise
Explore the world and sail off into the sunset; enjoy up to US$300 in onboard credit when you book with one of our cruise partners11 through Platinum Travel Service.
Car Rental
Enjoy a range of benefits including up to 15% discount off standard rates at participating locations across the world13.
To enjoy Hertz and Avis benefits enrolment is required.
Increased savings on car rentals worldwide13.
Whether you're looking for a place to rest and recharge or somewhere to catch up on work, you have access to our growing network of lounges across 130 countries and counting.
Explore far afield with your annual Travel Credit. You can redeem it for eligible flights, hotels, car hire or unique experiences at American Express Travel.
Receive a suite of exclusive benefits with an average total value of more than AU$700 when you book FINE HOTELS & RESORTS online or through Platinum Travel Service.
Terms and Conditions
1. Platinum Travel Credit. Platinum Card Members are eligible for one Travel Credit of $450 per year on annual Card fee renewal date. The $450 Travel Credit can be redeemed against any single eligible travel booking when booked and paid online through americanexpress.com.au/platinumtravel or by phone through your Platinum Travel Service. If the full Travel Credit amount is not redeemed against a single travel booking then the remaining amount will be forfeited. The Travel Credit can be used for 365 days from date of issue and cannot be carried forward to any subsequent year. Supplementary Card Members and American Express Platinum Business Cards are not eligible for this benefit. Card Members are only able to redeem one Travel Credit per booking. If a Card Member holds more than one Travel Credit across multiple American Express® Cards, the Card Member can choose which Travel Credit they would like to redeem against their booking. Refunds may be permitted based on supplier cancellation policy. The amount refunded will be the value of the booking, less supplier fees and the Travel Credit where applicable contributed by American Express. There is no refund on the Travel Credit. If a booking has been cancelled the travel voucher for that year will be forfeited. Changes to bookings are permitted subject to supplier terms and conditions. Booking amendment fees may apply. Membership Rewards points will not be earned on the Travel Credit. An eligible travel booking includes Flight, Hotel, Car Hire and Experience bookings only. The Credit may not be used towards Cruises. The Travel Credit may not be used towards Hotel and Car Hire bookings where payment is made directly to the supplier (i.e. FINE HOTELS & RESORTS). Travel services provided American Express International, Inc. ABN 15 000 618 208. Incorporated with Limited Liability in Delaware, USA.
2. The American Express Global Lounge Collection.
The Centurion Lounge Network. Platinum Card Members have unlimited complimentary access to The Centurion Lounge locations. Gold Card and Green Card Additional Cards on your Account are not eligible for unlimited complimentary access. Platinum Card Members may bring up to two (2) companions into The Centurion Lounge. For the Centurion Studio, Platinum Card Members may bring 1 companion. To access The Centurion Lounge, the Platinum Card Member must present The Centurion Lounge agent with the following upon each visit: his or her valid Card and upon request, same-day airline ticket on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Platinum Card Members will not be compensated for changes in locations, rates or policies. Platinum Card Member must be at least 18 years of age to enter without a parent or guardian. Platinum Card Member must be 21 years of age to enter a lounge with a self-service bar, unless you are accompanied by a parent or legal guardian. Platinum Card Members are allowed access to The Centurion Lounge in all U.S. locations. American Express reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. The Centurion Lounge hours may vary by location and are subject to change. Amenities may vary among The Centurion Lounge locations and are subject to change. In-lounge services and amenities are complimentary, however you are responsible for any purchases and/or servicing charges you authorise our Member Services Professionals to perform on your behalf. Some American Express® Cards are not eligible for all services provided by Member Services Desk. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside
The Centurion Lounge. Use of The Centurion Lounge is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice.
International American Express Lounges. Platinum Card Members have unlimited complimentary access to American Express Lounge locations. Guest access policies vary by location and are subject to change. To access American Express Lounges, the Platinum Card Member must present the agent with the following upon each visit: his or her valid Card and upon request, same-day airline ticket on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Platinum Card Members will not be compensated for changes in locations, rates or policies. American Express reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability. Amenities, services and hours of operation may vary among locations and are subject to change. Platinum Card Member must be at least 18 years of age to enter without a parent or guardian. Platinum Card Member must be 21 years of age to enter a lounge with a self-service bar, unless you are accompanied by a parent or legal guardian. American Express will not be liable for any articles lost or stolen or damages suffered by the purchaser or visitor inside American Express Lounges. Use of American Express Lounges is subject to all rules and conditions set by American Express. American Express reserves the right to revise the rules at any time without notice.
Priority Pass. Subject to the Terms and Conditions of the Priority Pass™ program. Priority Pass is an independent airport lounge access program. Primary Platinum Card Members and one nominated Additional Platinum Card Member per Account are eligible for Priority Pass membership. At any visit to a Priority Pass lounge that admits guests, you may bring in one guest at no charge. You will be charged the prevailing retail rate for any additional guests. Some lounges do not admit guests. Both the Primary and Additional Platinum Card Members must enrol into Priority Pass and may access participating Priority Pass lounges by presenting your Priority Pass card and airline boarding pass. In some lounges, Priority Pass member must be 21 years of age to enter without a parent or guardian. Amenities may vary among airport lounge locations. Conference rooms, where available, may be reserved for a nominal fee. Priority Pass lounge partners and locations are subject to change. All Priority Pass members must adhere to the Priority Pass Conditions of Use, including house rules of participating lounges, and can be viewed at prioritypass.com. Please allow 4-6 weeks from enrolment to receive your Priority Pass card and membership package.
Plaza Premium. Platinum Card Members (and supplementary Platinum Card Members) are entitled to complimentary access to the Plaza Premium Lounges. The Platinum Card Member may bring up to 2 guests into the lounge at no additional cost. All lounge access fees for additional guest visits will be charged directly to the Platinum Card Member’s Card, and at the prevailing retail rate, per person, per visit. Lounge access to infants under two years of age is complimentary. To access the Plaza Premium Lounges, the Platinum Card Member must present the agent with the following upon each visit: his or her valid Card and upon request, same-day or following day boarding pass on any carrier and a government-issued I.D. Failure to present this documentation may result in access being denied. Platinum Card Member must be at least 18 years of age to enter without a parent or guardian where there is a self-service bar. Plaza Premium Lounge reserves the right to remove any person from a lounge for inappropriate behaviour or failure to adhere to lounge rules, including, but not limited to, conduct that is disruptive, abusive or violent. Access is subject to space availability and is not guaranteed. The full Plaza Premium Lounge Facilities Terms and Conditions are available at https://www.plaza-network.com/terms Facilities, amenities, services and hours of operation may vary among locations and are subject to change. Terms and conditions are subject to change without prior notice.
Delta Sky Club. The Platinum Card Member must present his or her valid American Express Platinum Card, government-issued I.D., and same day corresponding airline ticket to club ambassador. Access to Delta Sky Club partner lounges is not permitted. Individuals must be at least 18 years of age to access Delta Sky Club, and 21 years of age to access locations with a self-service bar, unless accompanied by a responsible, supervising adult who has access to the lounge. Platinum Card Members must adhere to all House Rules of participating clubs. Participating airport clubs and locations subject to change without notice. Additional guest access and fees subject to terms and conditions of participating airport clubs. For the most current Delta Sky Club access and pricing policy, please visit Delta.com/skyclub. All Delta Sky Club rules apply to Delta Sky Club membership and use. To review the rules, please visit Delta.com/skyclub.
Virgin Australia Lounges. Access is complimentary for Primary Platinum Card Member and one complimentary guest only. The Primary Platinum Card Member and guest must be travelling with Virgin Australia domestically. Access is to Virgin Australia-branded lounges in Australia only. Name on boarding pass must match the name on the Platinum Card. The Platinum Card Member and guest must present his or her valid Card and same-day departing flight boarding pass (containing your Virgin Australia Velocity Frequent Flyer number and status) to Virgin Australia lounge agents. One guest per Primary Platinum Card Member permitted, children are classified as a guest. Guest must be travelling on same Virgin Australia flights and present boarding pass. All access is subject to space availability. This benefit is subject to change.
3. International Airline Program. Current Partners: American Airlines, British Airways, Delta Air Lines, Etihad Airways, Emirates, Hawaiian Airlines, Japan Airlines, LAN Airlines, Malaysia Airlines, Qantas Airways, Qatar Airways, Singapore Airlines, South African Airways, United Airlines and Virgin Australia. Terms: The featured savings included are calculated based on full-priced retail year-round airfares from Australia to select destinations with Virgin Australia in Business (J) Class. Savings are calculated on the base fare and excludes airline taxes. Prices are subject to availability and subject to change. All airfares must be purchased through the Platinum Travel Service and paid for on the Platinum Card. Airfares at sale prices may be released in the market at any time and reduce the featured savings. Fare rules are dependent on the airline’s Terms and Conditions and can vary. Airline Partners and offers very and are subject to change. Contact Platinum Travel Service for full details on the International Airline Program.
4. FINE HOTELS & RESORTS. Valid only for new FINE HOTELS & RESORTS bookings made through Platinum Travel Service or American Express Travel Online. Online bookings currently only available to Basic Platinum Card Members. Payment must be made in full with an American Express Platinum Card in the Platinum Card Member’s name. Available for Platinum Charge Card Members only, and excludes Platinum Credit Card Members who are not also Platinum Charge Card Members. Card Member must travel on itinerary booked to be eligible for benefits described. Noon check-in and room upgrade are based on availability and are provided at check-in. Breakfast amenity varies by property, but will be, at a minimum, a continental breakfast. Complimentary In-Room Wi-Fi is provided, with the exception of explora Patagonia where In-Room Wi-Fi is not available. In this instance, complimentary Wi-Fi will be provided in a common space on property. In the case where a Property includes cost of Wi-Fi in a mandatory resort fee, the Card Member will receive a daily credit from the Property in the standard amount that the Property charges for Wi-Fi. The credit will be issued on the Platinum Card Member’s final statement upon check-out. Benefit restrictions vary by FINE HOTELS & RESORTS property and cannot be redeemed for cash, and may not be combined with other offers unless indicated. Advance reservations are recommended for services such as spa, dining or golf in order to take advantage of the FINE HOTELS & RESORTS special amenity during your stay. Benefits and additional FINE HOTELS & RESORTS promotions are only applied at checkout and expire at checkout. Limit one benefit package per room, per stay. Three room limit per Platinum Card Member, per stay; back-to-back stays within a 24-hour period at the same property considered one stay. Participating FINE HOTELS & RESORTS properties and benefits are subject to change.
5. The Hotel Collection. Valid only for new The Hotel Collection bookings of a minimum of two consecutive nights with participating providers made through American Express Travel Online (americanexpress.com.au/travel or americanexpress.com.au/thc), Platinum Travel Service or Centurion Travel Service. Online bookings currently only available to Primary Card Members. Available only for Eligible Card Members of the following American Express Cards: American Express® Rewards Advantage Card, American Express® Explorer Credit Card, American Express® Platinum Reserve Credit Card, American Express® Gold Card, American Express® Gold Business Card, American Express® Platinum Card, American Express® Business Platinum Card® and American Express® Centurion Card. Excludes Gold Credit Card Members who are not also Australian Rewards Advantage, Gold or Platinum Charge Card Members. Payment must be made in full with an eligible American Express Card in the Card Member’s name. Card Member must travel on itinerary booked to be eligible for benefits described. Membership Rewards® points and Platinum Travel Credit cannot be used towards The Hotel Collection bookings as payment. The eligible Card Member will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to US$100. Eligible spend includes dining, spa and resort activities. Eligible spend does not include charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. Limit one credit per room, per stay. Three-room limit per Card Member per stay; back-to-back stays within a 24-hour period at the same property considered one stay. If an eligible Card Member cancels their room, any additional rooms will no longer qualify for benefits as the eligible Card Member must be staying at the hotel. Participating providers and benefits subject to change. Taxes, surcharges and additional fees are as supplied by the hotel at the time of reservation; however they are subject to change and will be charged as applicable at the time of settlement of your hotel account. Note that payments made in foreign currencies will be subject to a foreign currency conversion and fee at the time of payment upon departure. A one category room upgrade is based on availability and eligibility at check-in to the hotel.
6. Accor Plus. Annual Accor Plus membership is valued at $395 AUD, found at accorplus.com/en/Australia as at 18 May, 2018. Accor Plus enrolment is required and available until 16 April 2021. Accor Plus benefit is available only to the Primary Platinum Card Member. Membership privileges will only be granted on presentation of valid card and member must identify themselves as an Accor Plus member at time of booking. Accommodation bookings must be made through accorhotels.com. American Express reserves the right to instruct AccorHotels to cancel your membership if you cease to be a Platinum Card Member or your account is not in good standing. Visit accorplus.com for full membership conditions, benefits and participating properties. Complimentary night stay rooms are limited each night per participating property and must be made by visiting and booking through accorhotels.com. Dining and drinks discounts may not apply to breakfast at selected hotels in Australia, New Zealand, Fiji and French Polynesia; mini bars, room service or pool bars; public holidays or during special events; or children’s menu. For more information, please visit here: https://www.accorplus.com/en/new-zealand/benefits/more-sensations. Dining privileges are subject to the Accor Plus membership terms and conditions which are found here: https://www.accorplus.com/en/australia/about/terms-and-conditions
7. Hotel Elite Status – Radisson Rewards Gold Status. Enrolment in the Radisson Rewards program is required for membership to be upgraded to Gold status. Benefits are subject to change and availability may vary by property. Gold status amenities may not be combined with the FINE HOTELS & RESORTS program. All American Express and Radisson Rewards terms and conditions apply. To view terms and conditions visit www.radissonhotels.com/rewards/termsandconditions. American Express reserves the right to instruct Radisson Rewards to cancel your membership if you cease to be a Platinum Card Member or your account is not in good standing.
8. Hotel Elite Status – Hilton Honors Gold Status. As a Platinum Card Member you are eligible to enrol in complimentary Hilton Honors Gold status. Offer available only to Platinum Card Members and is not transferable. Full details of Gold status can be found at HiltonHonors.com/MemberBenefits and are subject to change by Hilton. Gold status benefits are subject to availability at participating hotels and resorts within the Hilton Portfolio. Once you request enrolment in Hilton Honors Gold status, American Express will share your enrolment information with Hilton. Hilton may use this information in accordance with its privacy policy available at Hilton.com/PrivacyPolicy If you already have Hilton Honors Gold status, you can maintain the benefit in the future because you don’t need to meet any stay requirements. You maintain Gold status without meeting otherwise required criteria only while an eligible Platinum Card Member or until American Express notifies you that the benefit is terminated. Hilton Honors membership, earning of Points & Miles™ when booking direct and redemption of Points are subject to Hilton Honors Terms and Conditions. Visit HiltonHonors.com/Terms for more details.
9. Hotel Elite Status – Shangri-La Golden Circle Jade Membership. Enrolment in the Golden Circle Jade Membership program is required. Benefits are subject to change and availability may vary by property (for details visit goldencircle.shangri-la.com). Bookings made with FINE HOTELS & RESORTS rates may enjoy the bonus Golden Circle Award Points under the Golden Circle Program Jade Membership benefits but may not be combined with any other Golden Circle Program benefits. All special amenities under the Golden Circle Program are subject to availability and may change without prior notice. All Golden Circle Terms and Conditions apply (for details visit shangri-la.com/corporate/golden-circle/terms-conditions). American Express reserves the right to instruct Shangri-La Hotels and Resorts to cancel your membership if you cease to be a Platinum Card Member or your Account is not in good standing. American Express and Shangri-La International Hotel Management Ltd. reserve the right to change the terms and conditions at any time without prior notice. Should any dispute arise, the decision of American Express and Shangri-La International Hotel Management Ltd. shall be final. If the English version of these terms and conditions does not conform to any other language version, the English version shall prevail.
10. Hotel Elite Status – Starwood Preferred Guest Gold. Enrolment into the SPG® program is required to receive benefits. SPG benefits are subject to change and availability and may vary by property. Gold Elite status amenities may not be combined with the FINE HOTELS & RESORTS program. Subject to SPG Program Terms and Conditions available at www.spg.com. American Express reserves the right to instruct SPG to terminate your enrolment without prior notice or downgrade your membership to the Silver Elite status if you cease to be a Platinum Card Member or your account is not in good standing.
11. Preferred Golf - Premium Membership. Benefit is valid for participating Preferred Hotel Group properties. Black-out dates apply and may vary by property. Room Reservations are subject to availability and must be made in advance through Platinum Travel Service prior to arrival. Benefit is not valid for groups or conventions and may not be combined with other select offers. Minimum length of stay is required. Payment must be made with an American Express Platinum Card in the Platinum Card Member’s name. Benefit may not be combined with other hotel programs or special offers including FINE HOTELS & RESORTS unless otherwise stated. Certain room categories are not available on the Preferred Golf rate. Benefit are subject to availability, so early contact is recommended. Not available on pre-existing reservations. Fulfilment of the golf benefit is the sole responsibility of the American Express merchant. Golf benefit must be used during the stay and cannot be deferred. Back-to-back stays within a 24-hour period at the same property considered one stay. Participating providers and benefits are subject to change. Three room limit per Platinum Card Member, per stay. Please note that tee-off times are subject to availability – please clarify at time of booking.
12. Cruise Benefits. Current partners: AmaWaterways, Crystal Cruises, Crystal River Cruises, Crystal Yacht Cruises, Cunard, Holland America Line, Oceania Cruises, Regent Seven Seas Cruises, Scenic Luxury Cruises and Tours, Seabourn, Silversea and Viking Cruises. The featured US$300 onboard credit applies to AmaWaterways; Crystal Cruises, Crystal River Cruises & Crystal Yacht Cruises (US$300 per stateroom onboard credit based on double occupancy); Holland America Line (Up to US$300 onboard credit varies by room category); Oceania (US$300 per stateroom shipboard credit based on double occupancy); Regent Seven Seas Cruises (US$300 onboard credit per stateroom based on double occupancy, excluding in the casino); Silversea (US$300 per suite onboard credit based on double occupancy). Platinum Cruise Benefits are available when booking through the Platinum Travel Service and paid for on the Platinum Card. All bookings must be made in advance through the Platinum Travel Service and are subject to availability. All benefits are per booking, per room, and based on two people sharing accommodation (single occupancy privileges available on request). Benefits are non-transferable, non-combinable and valid for new bookings only. Some cruise lines have a minimum stay requirement. American Express and partner Terms and Conditions apply, contact your Platinum Travel Service for full details on 1800 673 760.
13. Hertz. Benefits vary by market and location of rental, and may be subject to availability. Hertz Gold Plus Rewards® enrolment is required to enjoy all benefits. Terms and Conditions apply. Visit the Hertz Gold Plus Rewards® website for full Terms and Conditions. American Express Terms and Conditions apply. American Express reserves the right to instruct Hertz to cancel your membership if you cease to be a Platinum Card Member or your Account is not in good standing. Valid only for new car rental bookings made through Platinum Travel Service. Available for the American Express Platinum Card Member. Payment must be made in full with an American Express Platinum Card in the Platinum Card Member's name. Eligible Platinum Card Member must travel on itinerary booked to be eligible for benefits described.
14. Avis. Enrolment in the Avis Preferred program is required to receive benefits. Benefits are subject to change. All Avis Preferred Terms and Conditions apply. To view partner terms and conditions, visit www.avispreferred.eu. American Express Terms and Conditions apply. American Express reserves the right to instruct Avis to cancel your membership if you cease to be a Platinum Card Member or your account is not in good standing.
Dining
Enjoy special access to reservations at restaurants that Platinum Card Members love. If the restaurant you're after can't manage a table, perhaps we can1. That's because every day, we hold a table at a selected number of restaurants, both locally and around the world.
Whether you are looking for a local hotspot or a world-famous venue, we can help.
For a list of our local Premium restaurant partners, click here.
Global Dining Program
As a Platinum Card Member, you can access table reservations plaus special benefits at acclaimed restaurants around the world2. Enjoy remarkable dining experiences at some of the world's best restaurants, including Alain Ducasse, Daniel Boulud, El Celler de Can Roca, Hakkasan, Heinz Beck, Mandarin Oriental and Marcus Wareing. You can enjoy benefits such as priority access with one reserved table for up to four guests. What's more, at each of these restaurants we've arranged for you to enjoy something extra on the house such as a complimentary bottle of wine or appetiser.
To make a reservation, simply call Platinum Concierge on 1800 673 760 who will be pleased to help.
Events & Special Access
A unique program that gives Platinum Card Members the chance to purchase tickets to sought-after events, often before they go on sale to the general public. Whether you're a music fan, a film buff, a theatre lover, a follower of fashion or a keen foodie, we could get you some of the best seats in the house for a variety of concerts and shows.
Sign up to receive American Express marketing emails so you can make the most of your Platinum Card Membership.
RSVP to events tailored for you
Your Platinum Card is your key to specially curated experiences. We customise once-in-a-lifetime events – from sporting and fashion to fine dining, art and performances3.
See what’s happening now, and if there’s an event you wish to attend, call your Platinum Concierge on 1800 673 760.
The Australian Financial Review & Departures Magazine
The Australian Financial Review
Enjoy unlimited access to afr.com online or across any device. Retailing at $628 per year, your complimentary Digital Subscription to The Australian Financial Review4 gets you access to the latest news covering business, finance, investment and politics from Australia and worldwide.
Departures Magazine
Departures Magazine is a quarterly travel and lifestyle publication curated especially for Platinum Card Members. In addition to the printed version, Departures online has been completely revamped and is ready for you to explore. The dynamic site features a wealth of inspiration, handpicked for you by the Departures editors, including curated guides to the world's top destinations as well as coverage of the most recent openings, pop-up shops and restaurants and other happenings worldwide.
Wine
Platinum Card Members can enjoy special benefits with Langton’s5, Australia’s leading fine wine specialist.
Platinum benefits include:
Shopping & Fashion
Enjoy selected offers for dining, shopping and more. Simply choose the offers you like online or on our mobile app, save them to your Card and meet the required spend to redeem the offer.
American Express Invites Shopping
Whether you're browsing online or in-store, turn shopping trips into something special with benefits at MATCHESFASHION.COM6.
Call Platinum Concierge on 1800 673 760 to find out more.
Spa
Helping you shake off the stress of everyday life, as a Platinum Card Member you can get pampered with a range of privileges and benefits through our spa program7.
With locations across Australia, these spas offer a wide range of treatments to pamper you and your Supplementary Platinum Card Members.
The following offers are available until 31 December 2018 when you book through Platinum Concierge:
The Langham Sydney
Offer 1
Offer 2
Chuan Spa, The Langham Melbourne
Offer 1
Offer 2
Your Platinum Card is your key to curated experiences, with access to a calendar of events such as the Grange Wine Dinner Series or the Rolex Sydney to Hobart Yacht Race.
With American Express Invites, you have access to pre-sale tickets to a variety of concerts and shows.
Amex Offers saves you money on some of the biggest brands. Simply save the Offers you want to your Card, spend using your registered Card and watch the savings add up.
Terms and Conditions
1. Dining. Restaurant partners are subject to change without notice. All bookings need to be made through Platinum Concierge. Availability limited to one table up to four diners per restaurant. Reserved table held until 10am each day.
2. Global Dining Program. The benefit is only valid when full payment is made with an American Express Platinum Card. To redeem the benefit, restaurant reservations must be made through your Platinum Concierge, and the reservation must be in the Platinum Card Member’s name. The benefit is valid for seated dining only and cannot be combined with any other offer or promotion. The benefit is limited to one redemption per visit, per American Express Platinum Card, per bill, per table, unless otherwise stated. Blackout dates, cancellation and no show policies may apply, please check with your Platinum Concierge when making a reservation. Benefit may vary depending on the restaurant and is subject to availability. The restaurant reserves the right to offer a benefit which they consider to be of similar value should the benefit described not be available. Each reserved table has a maximum number of four diners and your booking cannot exceed this. Please check with your Platinum Concierge service for full availability. All reserved tables may be subject to a pre-communicated sitting time and will only be held for a maximum of 15 minutes after the confirmed reservation time. Please check with your Platinum Concierge service for full availability.
3. Platinum Events. Many Platinum event invitations are sent by post, however, some invites are sent by email only. To enrol for American Express email marketing communications, visit americanexpress.com.au/email and check ‘yes’ for email under communication preferences. Event availability is strictly limited and on a first come, first served basis.
4. The Australian Financial Review. Please note Additional Cards are referred to at Supplementary Cards in some Terms and Conditions and marketing material. Annual AFR Digital Subscription value calculated from https://subscribers.afr.com/subscribe as at 18 May, 2018. Available to both Primary and Additional Platinum Card Members. The subscription cannot be replaced with an alternative Fairfax product. The subscription cannot be exchanged for cash or credit. The subscription is subject to Fairfax terms and conditions afr.com/digital-subscription-terms
5. Langton’s. Benefit is valid until 18 May 2019 and is strictly for American Express Platinum Card Members. You must be at least 18 years of age to redeem this offer. American Express is solely promoting for suppliers and is not liable for the actions or inactions of such suppliers. This offer is fulfilled by Langton’s. 2017 Langton’s Pty Ltd. All rights reserved.
An Annual Reward from Langton’s Classification based on the following criteria:
a) Spend $5,000 or more in each 12 month membership period to receive a complimentary Langton's Classified "Excellent" bottle.
b) Spend $10,000 or more in each 12 month membership period to receive a complimentary Langton's Classified "Outstanding" bottle.
c) Spend $25,000 or more in each 12 month membership period to receive a complimentary Langton's Classified "Exceptional" bottle.
d) Spend $50,000 or more in each 12 month membership period to receive a complimentary bottle of Grange or a bottle of wine with a retail value at least equivalent to the market value of the current vintage of Grange.
6. MATCHESFASHION.COM. Platinum Card Members should review the benefit with MATCHESFASHION.COM before redeeming to establish eligibility and to identify any inclusions/exclusions. This is a complimentary benefit. Platinum Card Members must demonstrate their eligibility online by registering through the link provided by American Express or in store by either presenting their Platinum Card, eligible voucher or pre-booking through the Platinum Concierge. Any purchases must be made with an eligible American Express Platinum Card. Platinum Card Members should contact MATCHESFASHION.COM for any issues or grievances related to the benefit fulfilment. Benefits are subject to availability. For in-store benefits, Platinum Card Members should review store opening hours and participating locations. Platinum Card Members should review the MATCHESFASHION.COM shipping policy before initiating a transaction online. Any additional charge (if applicable) shall be paid by the Platinum Card Member if a non-delivery occurs because of a Platinum Card Member’s error (unless specified otherwise by merchant). Complimentary tailoring available for in store purchases, excluding Denim and sale items. The time permitted with the personal shopper is flexible and will be determined once the booking has been finalised between MATCHESFASHION.COM and the Platinum Card Member. Any additional benefits would be available in store only and will be specified by MATCHESFASHION.COM. This benefit is available until March 20 2019. Event bookings must be made through Platinum Concierge. American Express Shopping Night Times are organised by MATCHESFASHION.COM and Platinum Card Members should review communications from MATCHESFASHION.COM for participating stores and logistics. For private shopping, hours are subject to availability and are not available for groups. MATCHESFASHION.COM will not wait more than 15 minutes past agreed upon time. As part of your ongoing benefits you can enjoy complimentary delivery on purchases. The delivery code will be sent to you upon registering in the benefit at https://www.matchesfashion.com/amex-premium. Only one code would be allowed to be redeemed per transaction online. Complimentary entry level shipping is available on standard shipping only and is not valid for UK Card Members.
7. Spa. Partners and benefits are subject to change. Payment is to be made on the Platinum Card. All bookings must be made through Platinum Concierge.
Please note Additional Cards are referred to at Supplementary Cards in some Terms and Conditions and marketing material.
Earn Points
Your Platinum Card places you on the very highest tier of the Membership Rewards program, with no expiry on your points.
From the moment you start using your Platinum Card1, you’ll begin collecting Membership Rewards points for every dollar spent on your Card.
Up until 14 April 2019
The earn rate threshold is 300,000 points per year at which point, the earn rate reverts to 1 point or 0.5 points per $1 spent thereafter.
The rate at which you earn and redeem your points will change as of 15 April 2019. Please click here for further details.
You can also earn points on all spend made on Supplementary Cards2 and can earn bonus points by successfully referring friends for an American Express® Card3.
Redeem Points
With Platinum, you can transfer your points to a choice of 10 major Airline Reward Partner programs, including Qantas Frequent Flyer and Velocity Frequent Flyer4.
Plus, you can transform your points into other exciting opportunities:
Browse through the Membership Rewards website here.
With Platinum, you can transfer your points to a choice of 10 major Airline Reward Partner programs, including Qantas Frequent Flyer and Velocity Frequent Flyer.
Welcomed at more places where you live, work and play, American Express Cards are warmly accepted at hundreds of thousands of places across Australia.
Reward yourself with fashion, beauty or even home essentials from David Jones online. Simply use your points as a method of payment at checkout.
Terms and Conditions
The rate at which you earn and redeem points will change as of 15 April 2019. Please click here for further details.
1. Membership Rewards. Subject to the terms and conditions of the Membership Rewards Ascent Premium program available at membershiprewards.com.au/termsandconditions. Spending at restaurants, airlines and accommodation, major cruise and tour operators will only be eligible for increased Membership Rewards points where they are categorised as such in the American Express Merchant Acceptance system. For example, dining within a retail department store, hotels, pubs and liquor outlets may not be eligible to receive the additional points for restaurants. Membership Rewards points are awarded on the AUD equivalent amount of the spend in foreign currency. Except for spend in foreign currency, purchases at these merchants are only eligible for additional points if the transactions are made in Australia. The American Express Platinum Card has a points threshold of 300,000 points per year of membership, after which your earn rate will revert to one point per $1 spent (except for spend at merchants where you earn 0.5 points per $1 spent). Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through payment aggregator may earn rates at the government earn rate.
2. Supplementary Cards. Supplementary Card Members must be over 18 years of age. The Basic Card Member will be liable for all Supplementary Card spending.
3. Refer a friend. American Express discourages spamming. You should only send referral messages to friends and family who genuinely want to receive them. Subject to 'Refer a Friend' Terms and Conditions available here. In order to be eligible for bonus points, your friend must apply using the referral link you send them. If your friend applies from a separate link or applies independently you will not receive bonus points. You cannot refer a friend who already has one of our Cards or has held one in the last 18 months and you will only receive the Bonus Points if your friend's Card application is approved. You may only send referral messages to a maximum of 20 friends and the amount of Bonus Points you may receive under the ‘Refer a Friend’ program is capped at 200,000 points per year.
4. Points transfer. Subject to the terms and conditions of the Membership Rewards program available at www.americanexpress.com.au/membershiprewardsplatinum. To transfer Membership Rewards points into an airline rewards or frequent guest partner program you must be a member of the partner program. Membership of the partner program is the Card Member’s responsibility and is subject to the terms and conditions of the applicable program. A joining fee may apply.
5. Platinum Travel Service. All fees or amounts payable in relation to the services are inclusive of GST where applicable. All fees, taxes and charges levied by the travel providers and/or air travel suppliers still apply and these are subject to change without notice until such time as tickets are issued. Domestic ticketing includes New Zealand. Travel services provided by American Express International, Inc. ABN 15 000 618 208. Incorporated with Limited Liability in Delaware, USA.
6. Select and Pay with Points. This is available to primary Card Members enrolled in the Membership Rewards program. Minimum redemption amounts apply. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms & Conditions at membershiprewards.com.au/termsandconditions.
7. Shop with Points - David Jones. Subject to the terms and conditions of the American Express Membership Rewards program available at membershiprewards.com.au/termsandconditions and the David Jones Terms and Conditions available at davidjones.com.au Terms and conditions apply to all Membership Rewards redemption options and redemption is subject to availability. Subject to your Account being kept in good standing and not overdue. Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. Supplementary Card Members are not eligible for Shop with Points transactions. The Primary Card must be used to complete the transaction. Minimum redemption amounts apply. The amount of Membership Rewards points required to purchase the item(s) is subject to change at any time. For the David Jones Refund Policy please go to davidjones.com.au/return-policy or for online delivery details and prices go to davidjones.com.au/Delivery-information.
8. Gift Cards. Please allow between 7 and 10 days for the Gift Cards to be delivered. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit. Gift Card validity period varies for each retailer, please visit www.americanexpress.com.au/giftcards to check each Gift Card validity period. Normal retailer Gift Card Terms and Conditions apply. Membership Rewards Terms and Conditions apply.
Platinum Travel Insurance
Your domestic and international travel insurance now extends to all of your Additional Card Members. Book and pay for your return trip with your Platinum Card, your Membership Rewards points or even your frequent flyer points and you can take advantage of complimentary domestic and overseas travel insurance. Insurance extends to you, your partner and your dependent children up to the age of 24, as well as up to 4 Additional Card Members1.
Your Platinum Travel Insurance includes:
For the full Platinum Insurance Terms and Conditions, please click here.
Smartphone Screen Insurance
Your Platinum Insurance includes Smartphone Screen Insurance, which provides cover for up to $500 when you pay for your smartphone with your Platinum Card, either outright or on a monthly contract1.
You can be reimbursed for the cost of the screen repair up to $500 for two events a year. A 10% excess applies to the claimed amount. Waiting periods may apply.
Claiming is easy, follow the steps below:
Purchase Protection
Purchase Protection
Provides cover for loss, theft or damage to Eligible Items within ninety (90) days of purchase.
Up to:
Key exclusions & limitations
Refund Protection
Provides cover for the Purchase Price of an unused Eligible Item if You try to return it to the Retailer within ninety (90) days of the purchase and the Retailer will not take it back.
Up to:
Key exclusions & limitations:
Useful Information
With Platinum, you're entitled to a world of benefits, including complimentary Travel Insurance to protect you, your partner and your dependent children up to the age of 24.
No matter where you are in the world, if the unexpected happens on your travels and a medical emergency arises, your first port of call is Chubb Assistance.
Submitting your claim online gives you more control and convenience. Plus, Chubb can process your claims more quickly.
IMPORTANT INFORMATION: No matter where you are in the world, if the unexpected happens on your travels and a medical emergency arises, your first port of call is Chubb Assistance. In the event of an incident and to ensure you get appropriate, and fast, treatment from a doctor who speaks your language, you must call Chubb Assistance on +61 2 9335 3492 or the number on the back of your Card before seeking medical treatment, or you may be responsible for your medical expense costs.
1. The American Express Platinum Card insurance is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits) – see the full terms and conditions available at americanexpress.com.au/platinuminsurance. You must use your American Express Platinum Card to pay for your return trip in order to be eligible for the travel insurance or pay for eligible items in order to be covered under the insurance. For Smartphone Screen Cover, maximum of 2 claims per 12 month period, maximum cover of $500 per claim and an excess of 10% of the claimed amount applies. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This communication does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs. Please note Additional Cards are referred to as Supplementary Cards in some Terms and Conditions and marketing material.
Please note Additional Cards are referred to as Supplementary Cards in some Terms and Conditions and marketing material.
Please view the full insurance coverage terms and conditions here.
Platinum Service
Platinum Travel Service
Platinum Travel Service can help you design incredible itineraries for unique travel experiences and unforgettable round-the-world journeys1. Our team of local consultants are some of the most experienced in the industry. Their knowledge and passion can make your next trip extraordinary. Simply call Platinum Travel Service on 1800 673 760 and press option 1.
Platinum Concierge
Let Platinum Concierge arrange incredible travel and dining experiences for you. Our team can recommend an amazing restaurant locally or abroad, or help you plan an unforgettable round-the-world trip. Contact them on 1800 673 760 and press option 2.
Platinum Card Services
Because we know your time is valuable, we’ve made it easy to manage your Account online. However, if you can't find what you need, please call Platinum Card Services on 1800 673 760 and press option 3.
Your metal Platinum Card
With a new, sleek design made from metal, from 17 July 2018 all Platinum Cards issued to you as a Platinum Card Member or Additional Platinum Card Member will be made from metal. Your new metal Platinum Card can be used for contactless payments and will be issued to you upon your Card expiry date.
To request a metal card earlier than your Card expiry date, please visit here or call 1800 673 760, option 3. Please note, when requesting a new metal card prior to your Card expiry date, your Card Number will change.
Please allow 3 business days for your new metal contactless card to be delivered.
Account Management
Manage your Account
We've made it easy for you to manage your Account online.
There's more to paying your bill and viewing your transactions in the Amex Mobile App and Online Services. Discover Amex Offers or earn additional points for being Local Champion2.
Ways to pay your bill
Once you receive your statement, you'll be able to make payments through a number of our easy and secure options.
Register your bank details to pay by Direct Debit, through your Online Account or via the Amex Mobile App. You can also use BPAY® or use your points3 to pay for eligible purchases.
Additional Cards
Additional Platinum Cards
You can apply for up to 4 additional Platinum Cards, at no extra fee4. All Membership Rewards points earned on these Cards are credited to your Account, so you can watch your points balance grow.
To view the benefits available to a Additional Platinum Card Member and to apply, click here.
Refer a friend
Get up to 200,000 points a year by making successful referrals6. To refer friends, simply log in with your User ID and password, refer your friends or family via email or by sharing your unique referral link, and you'll receive bonus points after they're approved.
Learn more here.
Safety & Security
American Express have measures in place to keep you protected so you can shop anywhere with confidence.
Spending on your Charge Card
Your Platinum Card does not have a pre-set spending limit8 because it is a Charge Card.
However, this does not mean unlimited spending. Your purchases are approved based on a number of factors and as we get to know your spending patterns, we’ll adjust how much you can spend on your Card. You will be required to pay the amount you have charged to the Card, in full, each month.
If you’re planning to make a large purchase on your Platinum Card, you can use the Check Spending Power tool in your Online Account or call 1800 673 760 and press option 3, to find out the likelihood of the charge being approved.
Make the most of your Platinum Card
With the Amex Mobile App, you can easily manage your Account, discover Local Champion and access the latest Amex Offers, all on the go.
Make life easier by linking Apple Pay, Samsung Pay or Android Pay to your Platinum Card. Use your phone for contactless payments and leave your wallet at home.
Update your details and preferences with ease using Online Services. Change your address, mobile number, email address or Online Services password at your own convenience.
Terms and Conditions
Please note Additional Cards are referred to as Supplementary Cards in some Terms and Conditions and marketing material.
1. Platinum Travel Service. All fees or amounts payable in relation to the services are inclusive of GST where applicable. All fees, taxes and charges levied by the travel providers and/or air travel suppliers still apply and these are subject to change without notice until such time as tickets are issued. Domestic ticketing includes New Zealand. Travel services provided by American Express International, Inc. ABN 15 000 618 208. Incorporated with Limited Liability in Delaware, USA.
2. American Express Mobile App. To use the App, you must be registered for Online Services. You can register here or alternatively, you can reset your User ID or Password here. Local Champion full terms is available here. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc.
3. Select and Pay with Points. This is available to Primary Card Members enrolled in the Membership Rewards program. A minimum of 1,000 Membership Rewards points must be redeemed at any one time. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges or the current outstanding balance on your Account. Certain fees and charges are excluded. Points will be debited immediately and the credit can take up to 72 hours to appear online. Credits processed after the Card account’s statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Subject to the Membership Rewards Terms & Conditions at americanexpress.com.au/membershiprewardsplatinum.
4. Additional Cards. Additional Card Members must be over 18 years of age. Please note Additional Cards are referred to as Supplementary Cards in some Terms and Conditions and marketing material. The Primary Card Member will be liable to pay for all spend made by Additional Card Members.
5. The Platinum Reserve Credit Card Travel Credit. To redeem the Travel Credit, you must have paid the minimum payment by the due date. The $400 Travel Credit can be redeemed against any single eligible travel booked and paid through American Express Travel Online. The Travel Credit can be used for 365 days from the anniversary date and cannot be carried forward to any subsequent year. For bookings less than $400 any unused portion of the Travel Credit will be forfeited, terms and conditions apply. Visit americanexpress.com.au/reservetravelcreditterms.
6. Refer a friend. American Express discourages spamming. You should only send referral messages to friends and family who genuinely want to receive them. Subject to 'Refer a Friend' Terms and Conditions available here. In order to be eligible for bonus points, your friend must apply using the referral link you send them. If your friend applies from a separate link or applies independently you will not receive bonus points. You cannot refer a friend who already has one of our Cards or has held one in the last 18 months and you will only receive the Bonus Points if your friend's Card application is approved. You may only send referral messages to a maximum of 20 friends and the amount of Bonus Points you may receive under the ‘Refer a Friend’ program is capped at 200,000 points per year.
7. Fraud Protection Guarantee. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
8. Pre-set spending limit. No pre-set spending limit does not mean unlimited spending. Your purchases are approved based on a variety of factors, including current spending patterns, your payment history, credit records, and financial resources known to us.
Boost your points balance by adding a family member or a friend to your Account. Platinum Card Members can have up to 4 Additional Card Members for no extra fee.
Additional Platinum Card Members can take advantage of the 24/7 Platinum Concierge and get access to over 1,200 Airport lounges worldwide. T&Cs apply.
Not a Platinum Card Member? Apply now.
