It's all yours. Embrace it.

Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Velocity Points earning potential. By spending on your American Express Velocity Escape Card you earn¹:

• 1.75 Velocity Points per $1 spent on purchases with Virgin Australia
• 0.75 Velocity Point per $1 spent, except at government bodies in Australia where you will earn 0.5 Velocity Points per $1 spent

Earn points to your heart’s content, with no cap to the number of Velocity Points you can earn as long as your account is current and in good standing. With that kind of points earning potential, it makes sense to use your American Express Velocity Escape Card every time you spend.

Share the benefits of your American Express Velocity Escape Card with your loved ones with additional Cards² and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.

Did you know you can be rewarded for referring a friend to American Express? Earn 10,000 Velocity Points for each successful referral. T&Cs apply.

Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App¹. Download it to your mobile and start making the most of your Membership, every day.

Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay²  available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.

Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.

Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card³ – whatever the problem, our dedicated American Express Security Centre Team is there to help.

Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Refund Protection will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card⁴.

For full details of the insurance cover, please refer to the American Express Velocity Escape Card Insurance Terms and Conditions here.

Shop with confidence thanks to American Express 90-day Purchase Protection. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $2,500.

Exclusions, limitations and a $50 excess applies per person, per claim⁴.

We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members³.

Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.

If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7. 

If you’re at home

You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file. 

Follow this step-by-step process to apply for a Card replacement online.

To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.

Note:  For your security, the same Card cannot be replaced again for 30 days.

If you’re away

Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.

In Australia: 1300 882 538

Overseas: +61 2 9271 8669 

You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.