Welcome to the loyalty program of Virgin Australia – Velocity Frequent Flyer. You can earn Velocity Points on your Card spend, any Velocity Points earnt will be automatically transferred to your Velocity Account. You can redeem your points for domestic and international flights to over 500 destinations – all through Virgin’s global network of airline partners. And, once you’re there, redeem your points for accommodation, car hire, gift cards and more1.
Wish you had knowledge of the best culinary spots around the world? With Taste by American Express, you do. Taste serves up over 400 specially hand-picked restaurants from around the world – and our intel comes straight from the locals. Whether you’re into unbeatable menus and views, or a more low-key local dining experience, we’ll point you in the right direction.
And to make sure your experience is nothing short of sensational, we pre-arrange something special2 at each restaurant (you’ll have to visit to find out what).
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Discover local favourites from all over the world specially chosen by dining experts and enjoy something special on the house.
Find a rental car for your next trip with American Express Travel Online - you can even pay with points.
We’re here for you 24/7 – just call 1300 882 538, or +61 2 9271 8669 from anywhere in the world.
1. Velocity membership and Points earn and redemption are subject to the Velocity Membership and American Express Velocity Cards Points Terms and Conditions.
2. Taste by American Express Invites benefit is subject to the Terms and Conditions below.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Velocity Points earning potential. By spending on your American Express Velocity Escape Card you earn1:
Earn points to your heart’s content, with no cap to the number of Velocity Points you can earn as long as your account is current and in good standing. With that kind of points earning potential, it makes sense to use your American Express Velocity Escape Card every time you spend.
Refer your friends and you could earn 20,000 Velocity Points for each friend approved for an American Express Card, up to 200,000 Membership Rewards Points per year. Simply log in to your Account online or via the Amex mobile app to start referring your friends. Terms and conditions apply.
Share the benefits of your American Express Velocity Escape Card with your loved ones with additional Cards2 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Play Local Champion and use your Card at your favourite local places where you love to eat or shop and you could earn up to 10,000 bonus points.
How to play Local Champion:
1. Download the Amex Mobile App and enrol in Local Champion by clicking on the tab on the menu
2. Add your local merchants from the available list
3. Use your Amex Card more times than any other Amex Card Member for the proceeding 30 days
4. Become the Local Champion and start earning bonus points
As long as you’re Local Champion you’ll earn 1 bonus point per $1 spent, up to 10,000 bonus points. Download the Amex Mobile App and start playing today. Card exclusions, Terms and Conditions apply.
Share the benefits of your American Express Card with your family or friends. Just link an additional Card to your Account and earn extra points every time they use it.
You could earn 15,000 Bonus Points for each friend successfully approved for an American Express Card. Login online or via the Amex Mobile App and start referring your friends. T&Cs apply.
You can use your Card at tens of thousands of places across Australia, and more are being added every day.
1. Velocity Points are earned in accordance with the American Express Velocity Cards Points Terms and Conditions. Exclusions apply. Eligible purchases do not include cash advances, interest, balance transfers, fees and charges for traveller’s cheques and foreign currencies. These do not earn Velocity Points. For the full list of exclusions, please refer to the American Express Velocity Cards Points Terms and Conditions available here. Certain transactions will earn 0.5 points per dollar with Merchants classified as; government, including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), federal/state and local government bodies. The additional Velocity Point earned per $1 spent applies only to Virgin Australia purchases made in Australia. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through payment aggregator may earn rates at the government earn rate.
2. Please note: Additional Card Members are referred to as Supplementary Card Members in our Terms and Conditions. Supplementary Card Members must be over 18 years of age. You will be liable to pay for all Supplementary Card spending and associated charges including interest on your Account.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Enjoy unforgettable experiences with American Express Invites and use your Card to access pre-sale tickets for world famous artists like Coldplay and Fleetwood Mac. You’ll also be able to secure some of the best seats in the house with our reserved seating offers.
Create even more special memories with our money can’t buy offers. Our Card Members have visited Iceland to snorkel amid the continents, Atlanta to go on set and watch the filming of Allegiant, and even LA to meet Rod Stewart backstage, so keep an eye out for offers like these.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, ICC Sydney Theatre or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Take your taste buds on a foodie adventure with dining specially curated for American Express Card Members. From festivals of food and the best cheap eats, to exclusive fine dining experiences and undiscovered gems, we’ve got your palate covered.
Plus, we’ve teamed up with Dimmi, so you can earn points when you book a table at some of the hottest restaurants in town. Look out on Dimmi for where your American Express Card is accepted and for special Card Member offers.
Experience a world of art and culture at the National Gallery of Victoria (NGV) and explore their Winter and Summer Masterpieces exhibitions – MoMA at NGV and Between Two Worlds | Escher X nendo. You’ll enjoy access to special benefits like 15% off exhibition tickets and express entry to NGV Friday Nights.2
Sydney transforms into an entrancing wonderland through the magic of Vivid Sydney. In 2018, Card Members took advantage of fantastic retail and dining offers during the event, and experienced spectacular views while enjoying refreshments in the American Express lounge.
Vogue American Express Fashion’s Night Out is Australia's premier fashion event, featuring the latest collections from top designers. And if you get inspired while you're there, we'll have your back with exclusive offers at top fashion retailers. Then relax with refreshments and music in the American Express Lounge.
We’ve created a new summer experience for all movie-goers, with special extras for American Express Card Members. As the sun goes down, American Express Openair Cinemas invites viewers to experience the silver screen under the stars. You can enjoy the latest blockbusters and cult classics in scenic locations across Australia and New Zealand. Plus, you'll have access to Card Member offers and benefits!
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
If you love dining out, you can even Shop Small at local restaurants with Dimmi, Australia’s number one restaurant reservation platform. Just look out for the ‘Amex Welcome’ badge on Dimmi.
Receive special offers and help make your local community even stronger with our Shop Small movement.
Open the door to once-in-a-lifetime experiences with access to pre-sale tickets and exclusive offers.
Whether it’s shopping, dining, travel or entertainment there’s an Amex Offer with your name on it. Make sure you opt-in to receive our regular updates on offers.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Refund Protection will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express Velocity Escape Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Purchase Protection. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
Skip the online forms and speed through the checkout process with Amex Express Checkout. Simply use your American Express Account login details, choose your Card and we’ll auto-fill your information and payment details for you – all you need to do is confirm your order and wait for your goodies to arrive.
This service is available to all Card Members with an americanexpress.com.au User ID and Password.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Stay across the latest offers, view transactions and more with the American Express Mobile App.
Load your Card details on to your phone and make speedier payments with access to Apple Pay, Samsung Pay and Google Pay.
Update your phone number, email address or password at any time with Online Services.
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and are subject to Chubb terms, conditions and exclusions. This does not take into account your objectives, financial situation or needs. It is important for you to read the American Express Velocity Escape Credit Card Insurance Terms and Conditions available here and consider whether this insurance is appropriate for you.
Your purchases. 0% interest.
With American Express Instalments, you’ll enjoy 0% p.a. interest on purchases over $300. It also offers you the flexibility of choosing how fast you repay – with a range of monthly repayments over 3, 6 or 12 months. There’s no cost to enrol and only a low establishment fee applies.
Great rates on new purchases for 6 months.
If you have some must-have purchases you need to make, the American Express Low Rate offer is designed to help. It gives you a low rate on all your new purchases for 6 months. So whether you need a new dishwasher, or have spotted a once-in-a-lifetime bargain, Low Rate can help you buy it now and pay it off with less interest.
Low rates to help you rebalance your finances.
We can all build up too much debt now and again. We’d like to help you get on top of it, with our Balance Transfer offer – where you can save with a low rate on the balances you transfer from outside of American Express. It’s a great way to save on interest charges and reduce your debt sooner.
Large purchases, low interest rates until they’re paid off.
Need something for your home? Like to take a family holiday? American Express Fixed Rate can help you make those larger purchases, without having to pay the earth. You can save with a low, fixed interest rate on purchases of $1,000 or more. And the low rate remains until you pay the purchase off.
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.
Not a Velocity Escape Card Member? Apply now.
