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There are a variety of ways to pay your American Express bill, including online, through the Amex Mobile App, Direct Debit, Bpay and in person. All available methods of payment are detailed here.
To make a payment online:
Please note: Credit Cards and debit Cards cannot currently be accepted as a form of payment. This functionality is not available for David Jones American Express Card Members, see below for other payment methods.
To make a payment within the Amex App:
To pay your bill via the App, you will first need to download the App onto your mobile device. You will then need to register your bank details via Online Services (not available for David Jones American Express Card or David Jones Storecard Members), Mobile Messaging within the App, or by calling the number on the back of your Card.
Once installed, follow the steps.
Please allow up to 72 hours for your payment to reflect online.
To pay your bill in person:
To pay your bill in person, you just need to take your cash or cheque, your Card and your current posted Card Account statement to any Australia Post Office. For payments at Australia Post, you will be charged a $3 handling fee and it can take up to 3 days to process the payment. Card Members who receive online statements are ineligible to pay their bill in person.
Paying your bill via cheque:
You can pay by cheque at any Australian Post Office. To pay your bill in person, you just need to take your cash or cheque, your Card and your current posted Card Account statement to any Australia Post Office.
For payments at Australia Post, you will be charged a $3 handling fee and it can take up to 3 business days to process the payment. Card Members who receive online statements are ineligible to pay their bill in person.
Paying your bill via BPAY®
You can pay your Credit Card bill directly from your bank account using BPAY®.
It’s important to know that BPAY® payments can take up to three business days to process, so you should make the payment at least three business days before your statement due date.
The daily BPAY transaction limit for American Express payments is $1,000,000. However, Banks may have a lower default payment threshold. To request a higher transaction limit, please contact your remitting bank.
For Personal and Business Card Members click here to view all available payment methods.
Payable if the minimum payment shown on your statement is not received by the due date.
For American Express Credit Cards, the minimum payment is set at 2.5% of your closing balance or $30, whichever is greater.
Making only the minimum payment is not recommended as a long-term solution because if you make only the minimum monthly payment, you will pay more interest and it will take you longer to pay off your balance.
In order to set up Direct Debit repayments on your American Express Card, you’ll need to provide us with your bank account details and indicate the amount you’d like to pay each month. You can do this in two ways:
Setting up Direct Debit online Personal and Business Cards
Setting up Direct Debit by application
If you have a Joint Card Account, you’ll only able to set up Direct Debit repayments by application, not online.
Setting up Direct Debit – Corporate Card Program
Please use either of the forms below to set up Company or individual Card Member level Direct Debit.
For more information about payment methods, click here.
You can pay off your David Jones American Express Card or David Jones Storecard Account by setting up a Direct Debit from your nominated bank account.
You can also pay off your Account by making a payment within the Amex App. You will first need to download the App onto your mobile device. You will then need to register your bank details via Mobile Messaging within the App or by calling the number on the back of your Card.
Alternatively, you can pay off your Account in person at any David Jones store or Australia Post** using cash or EFTPOS. Cheque payments are only available at Australia Post.
You can also pay online via BPAY® (via internet or phone banking). You will need to enter Biller Code: 88013, and your 15 digit Card Account number.
To pay your bill in person, you must present your Card and current Card Account statement.
*For payments at Australia Post, you will be charged a $3 handling fee and it can take up to 3 days to process the payment. Card Members who receive online statements are ineligible to pay their bill in person.
To schedule a payment:
To manage your bank account:
Please note: Bank accounts cannot be edited if another payment is being processed.
Please note: for the first 30 days after you make changes to your bank details, you can only pay your current statement balance. After this time you can pay your unbilled charges as well.
You can view your payment amount and due date on your monthly statement. You will also be reminded of any upcoming amounts required to be paid in your Online Account.
You can pay off the entire closing balance on, or before, the statement due date. If you have a credit card, you can choose to pay the minimum monthly amount due and pay off your balance over time. This will incur interest.
If your payment has been returned by your financial provider, we may charge a Dishonour Fee and any applicable late fees based on the Terms and Conditions of your Card Member Agreement.
We may resubmit payments returned due to insufficient funds up to two times unless your financial provider has specified the payment request cannot be re-presented.
Plan It™ Instalments offers you the flexibility to pay off your credit card balance in equal monthly instalments, at 0% p.a. interest and a fixed monthly fee. Learn More.
You can view the last two years of transaction history electronically through your Online Account and sort, filter and download them as a PDF, Excel or CSV file.
To access a PDF copy of a billing statement, including older statements that have been archived, simply:
Please note: Statements that have been archived will be available online within 24 hours.
American Express Card Members can keep up to date with billing statements via the Amex App.
You can also view your transaction history electronically through your Online Account and download them as a PDF file. The past six monthly statements are available to download.
If there is activity on your Card Account, you’ll receive a monthly statement either online or via post.
If there is no activity on your Card Account you will only receive a monthly statement when there is a credit or debit balance above $10.
Your statement shows important information about your Account, including:
Yes. To do this online:
Alternatively, you can have a paper statement mailed to you by calling the number on the back of your Card.
To go paperless and receive your statements online:
For Corporate Card Members, please check with your Program Administrator before enrolling in paperless.
There are some instances in which a Pending Transaction will appear under a trading name that’s different to the retailer’s name where you made your purchase. For example:
Therefore, always check the charge amount and see if it matches any of your receipts. If you still don’t recognise the Merchant name, please wait until the transaction appears on a billing statement – then you can lodge a billing inquiry through your Online Account.
Charges may not appear as ‘pending’ if they’re:
Instead of taking a deposit, most hotels process a pre-authorised fixed amount to your nominated Credit Card (usually at check-in). This amount won’t be billed to your Account and is usually reversed when you check out.
If a charge is billed to your Account, it should be automatically removed from your Card within 10 working days. However, if you have any concerns, contact the hotel directly.
Some Merchants authorise a charge when you place an order for goods or services, then authorise your Card again when it’s due. This makes the charge appear duplicated in Pending Transactions – but it’s only billed once. For example, some restaurants will authorise your Card when the Card is put in the terminal and then again if you add a tip, but you will only be billed once.
If you suspect a transaction has been duplicated on your Account incorrectly, wait to see if this appears on your billing statement. A billing enquiry may be raised via the steps below if the transaction has been incorrectly charged:
If a Merchant’s details can’t be fully captured at the time of a transaction, a default value labelled ‘AMERICAN EXPRESS INTERNAL TRANSACTION’ may be shown. Once the transaction is confirmed and processed, you’ll see the correct Merchant name appear on your statement. This process normally takes 1-3 business days but can take as long as 7 days.
Certain Merchants, such as hotels, car rental agencies, and petrol stations, will often pre-authorise your Card for an amount to ensure that funds are available. Once the transaction is successfully billed to your Account, the pre-authorisation will drop off within 10 business days. This means there may be a crossover period where the transaction appears in two places in your Account.
Pending Transactions may remain on your Account for up to 10 business days – but typically move to ‘Recent Transactions’ within 2-3 business days.
Points are only earned once a charge moves from ‘Pending Transactions’ to ‘Recent Transactions’ and can be viewed under the ‘Membership Rewards’ tab in your Online Account.
If you have a Qantas,Velocity or Altitude points earning Card – you'll be able to see the total points earned to date in the respective Account, as well as the points earned per purchase.
Some Merchants use this as a security measure to protect their customers. They may contact us to confirm that your Card is valid and not lost or stolen – and this is achieved by processing a $1 authorisation charge. Please be assured that Merchants do not actually proceed with the charge, and it will not appear on your statement.
Yes, if you think you have been charged incorrectly you can raise a billing inquiry. To lodge a billing inquiry follow the steps below:
Keep in mind that there are some instances in which a transaction will appear under a trading name that’s different to the retailer’s name where you made your purchase. For example:
Before raising a billing inquiry, check the charge amount and see if it matches any of your receipts. If you still don’t recognise the Merchant name, you can proceed with the lodgement of a billing inquiry.
If you are unable to dispute a transaction using the steps above, please call the number on the back of your Card.
As Pending Transactions have not yet been charged to your Account yet and the amount could change, you’ll need to wait for the charge to finalise before opening a billing inquiry. Once the charge has been finalised you can lodge a billing inquiry by following the steps below:
To check the status of your inquiry online:
To make payments with your mobile device, you’ll first need to link your American Express Card to your particular device’s mobile wallet app i.e. Apple Pay®, Samsung Pay® or Google Pay ®*.
Once linked, you’ll be able to pay with your mobile anywhere you see a contactless payments symbol.
For more information, select your mobile device’s wallet below:
Apple Pay
Samsung Pay
Google Pay
*Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the US and other countries. Apple Pay, Touch ID and Face ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Samsung Pay is available on select Samsung devices.
Google Pay and the Google Logo are trademarks of Google LLC.
Yes, using your mobile is a safe and secure way to pay. This is because:
Plan It™ Instalments offers you the flexibility to pay off your credit card balance in equal monthly instalments, at 0% p.a. interest and a fixed monthly fee. Learn More.