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Help & Support


American Express is always here to help with all your business needs, big or small.








General Queries



American Express Card Acceptance Terms and Conditions









Your Account and Terminal









Payments and Processing









Chip & PIN and Contactless









Managing Your Account Online









Disputes and Chargebacks









Apple Pay









Other Topics









Need to talk to us?


Have your ten digit Merchant number on hand to help us serve you efficiently. In order to protect your Account, we will ask you some security questions to verify your identity when you call.



1300 363 614

General Enquiries

8:00am - 6:00pm Monday - Friday




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