American Express Small Merchant Representatives


American Express partners with third party vendors to onboard Merchants onto the American Express network across Australia. As a representative of our brand, they will be dressed in American Express attire and have an official name badge.


What Merchant representatives can do



Sign you up to become an American Express Merchant Member


  • The representatives will visit your business or call your phone to invite you to become a valued American Express accepting Merchant. They will share with you the great benefits of being able to say yes to American Express Card Members.
  • The representatives use a tablet to collect information for our digital application form. This form can be emailed to you by your representative.
  • The email address will come from our vendor acquiring partner, which is Retail Safari.
  • In order for American Express to abide by the Anti Money Laundering legislation, we are mandated to collect documentation about your business entity including but not limited to a trust deed, bank statement and photograph of your driver license.



Help you get started quickly


Once you are successfully set up to start taking American Express Cards, you might receive a visit or call from one of our Merchant Specialists to assist with any questions you may have about being an American Express Merchant Member. The visit or call may include terminal testing to ensure terminal connectivity was successful.


You may expect a call from our friendly team on 03 9000 0766, and/or SMS communications from 0427599681.


If you would like to contact us for support, please feel free to use our live chat function through your Online Merchant Account or contact us on 1300 363 614.



Need to talk to us?


Have your ten digit Merchant number on hand to help us serve you efficiently. In order to protect your Account, we will ask you some security questions to verify your identity when you call.



1300 363 614

General Enquiries

8:00am - 6:00pm Monday - Friday




You must be registered for an Online
Merchant Account to use live chat.

Log in to get started.

Register for an Online Merchant Account