It's all yours. Embrace it.
Your Platinum Edge Card isn't just a way to pay,
it's a way to live. From expanding your travel
horizon to enjoying once-in-a lifetime rewards,
explore the benefits of your Card here.
When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Card, you’ll get domestic and overseas Travel Insurance1 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children that are 25 years of age or younger, they’ll be covered too.
What else is covered?
Your complimentary Travel Insurance gives you:
- Medical Emergency Expenses Cover including up to $2,500,000 towards medical treatment
- Trip Cancellation and Amendment Cover up to $10,000 in the event your travel is cancelled for specific reasons
- Personal Baggage, Valuables, Money And Documents Cover up to $10,000 to cover loss or damage to baggage, money or documents
- Personal Liability Cover up to $1,000,000
- Travel Inconvenience for flight delays, missed connections or delayed baggage
Sub-limits apply. Please refer to the ‘Schedule of Benefits’ section of the Insurance Terms and Conditions for full details.
Claim with a call, 24/7
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
Dreaming of your next adventure? Turn dreaming into doing by redeeming your Qantas Points for Classic Flight Rewards2 with Qantas and their participating partner airlines. Your points can be used for a one way, return or multi-destination Classic Flight Reward on over 50 partner airlines and their affiliates to over 1,000 destinations worldwide.
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Car Rental
Global Card Support
1. Platinum Edge Card Insurance: The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Platinum Edge Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Platinum Edge Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb.
2. If your Card has a Travel Credit benefit (applies to Cards approved before 09 March 2021), the Primary Card Member is eligible for an annual Travel Credit, subject to Travel Credit Terms and Conditions available at amex.com.au/platinumreserve-travelcreditterms. The Travel Credit can be redeemed through American Express Travel Online on a single eligible travel booking by selecting the Travel Credit when you checkout. To redeem the Travel Credit, the full value of the Travel Credit (or more) must be charged to the eligible Primary Card. Eligible travel includes flights, hotels and car hire when you prepay in advance. The Travel Credit can be used for 365 days from the benefit anniversary date and cannot be used past the expiration date. To check the expiration date of your Travel Credit if you have not already redeemed it, please visit americanexpress.com.au/travel; log in and click ‘Travel Credit’. If your booking is cancelled, and your Travel Credit has already been used and associated statement credit applied to your account, you will forfeit your annual Travel Credit benefit and American Express may reverse the statement credits issued. You need to be able to spend on the Card to access the Travel Credit benefit and it should be credited to your Card Account within 3 business days but may take up to 30 days. Your account must be in good standing and you must have paid the annual fee and minimum payment by the due date. If you cancel your Card, change your rewards program or Card type, you will no longer be eligible for the Travel Credit.
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Qantas Points earning potential. By spending on your American Express® Platinum Edge Credit Card you earn:
- 2 Qantas Points per $1 spent on selected Qantas products and services in Australia
- 1 Qantas Point per $1 spent everywhere else, except government bodies in Australia1
- 0.5 Qantas Points per $1 spent at government bodies in Australia
With that kind of points earning potential, it makes sense to use your American Express Platinum Edge Credit Card every time you spend.
Did you know you can be rewarded for referring a friend to American Express? T&Cs apply.
Share the benefits of your American Express Platinum Edge Card with your loved ones with additional Cards2 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Additional Cards
Add up to 4 Additional Cards to your Account for no extra fee and share your Card benefits with those closest to you. Plus, you can earn points for every dollar spent on Additional Cards. T/Cs apply.
Refer your friend
Did you know you can be rewarded for referring a friend to American Express? Earn Bonus Points for each successful referral. T&Cs apply.
Use your Card at more places
1. Selected Qantas products and services are Qantas passenger flights (with a QF flight number) purchased on the Qantas merchant account i.e. directly with Qantas, Qantas Frequent Flyer and Qantas Club membership joining and annual fees. Excludes Jetstar, Qantas Holidays and Qantas branded non-air fare products. Subject to the Qantas American Express Cards Points Terms and Conditions available here.
0.5 merchants classified as government including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), federal/state and local government bodies; and insurance. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through a payment aggregator may earn points at the government earn rate.
2. Additional Cards. Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The Primary Card Member will be liable to pay for all transactions made by Additional Card Members. The Primary Card Member cannot add an Additional Card under their own name or email address and cannot add an Additional card under the name or email address of a previously approved Additional Card application on the Account.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Dive into experiences you’ll never forget. From pre-sale tickets and lounge access at the most sought-after shows, to exclusive benefits at exhibitions and movies, you can spend your nights out in style.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, ICC Sydney Theatre or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
Shop Small
American Express Invites®
Receive Offers
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Card Refund Cover will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express® Platinum Edge Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Card Purchase Cover. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $2500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
Because warranties tend to run out right when you need them, your Card comes with an extended manufacturer’s warranty of up to 12 months on eligible items, with no excess. With Buyer’s Advantage Cover, you're covered for up to $10,000 per year4.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Accidently smashed your Smartphone screen? Here’s a lucky break. We’ll reimburse you for the cost of the screen repair up to $500 for two events a year, when you purchase your phone outright or pay your monthly phone bill with your eligible American Express Card. A 10% excess applies to the claimed amount. Waiting periods may apply.
Frequently asked questions
Q: How do I make a claim?
A: To make a claim now, visit the Chubb Claim Centre for American Express Card Members.
Q: What is the excess?
A: The excess payable is 10% of the repair amount.
Q: What do I need to do to submit a claim?
A: 1. Have the mobile phone repaired by a repairer of your choice.
2. Submit a claim form with the following documents:
a) Receipts of the repair
b) A copy of your American Express Platinum Edge Credit Card statement showing the outright purchase of your mobile phone or payment of your monthly phone bill.
Q: Am I eligible to make a claim?
A: To be eligible, your Smartphone must be paid for outright in a single transaction using your American Express Platinum Edge Credit Card; or your Smartphone must be paid for on a monthly contract using your American Express Platinum Edge Credit Card. Waiting periods may apply. For full eligibility criteria refer to the American Express Platinum Edge Credit Card Terms and Conditions.
Q: How often can I make a claim?
A: Reimbursement is restricted to two (2) eligible claims in a twelve (12) month period.
Mobile App
Mobile Payments
Update your details
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. The insurance on American Express Cards is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits). You must use your American Express Platinum Edge Credit Card to pay for your trip in order to be covered under the travel insurance and pay for eligible items for those items to be covered under the retail insurance benefits. It is important you read the American Express Platinum Edge Credit Card Insurance Terms and Conditions and consider whether the insurance is right for you. We do not provide advice about the insurance or whether it is appropriate for your objectives, financial situation or needs. This insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy of insurance held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Access to this insurance is provided solely by reason of the statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Card Members are not a party to the group policy, do not have an agreement with Chubb and cannot vary or cancel the cover. American Express is not the insurer, does not guarantee or hold the rights under the group policy on trust for Card Members and does not act on behalf of Chubb or as its agent. American Express is not an Authorised Representative (under the Corporations Act 2001 (Cth)) of Chubb
Pay off your balance in monthly instalments
Plan It™ Instalments offers you a flexible way to pay off your Credit Card balance in equal monthly instalments, with 0% p.a. interest and a fixed monthly fee*. It’s already on your Card, so you can keep buying wherever you normally shop and pay later in instalments.
- You can create an Instalment Plan as long as your account is in good standing. We may limit the amount that can be transferred to an Instalment Plan.
- Each Instalment Plan will begin from the date it is successfully created, as communicated to you in your Online Account.
- Payment of your first Monthly Instalment will be due in your next payment cycle.
- You will be charged a Monthly Plan Fee for each Instalment Plan created.
- This fee will be charged each month your Instalment Plan is active and will be notified to you before you create the Instalment Plan.
- View the full Plan It™ Instalment Terms and Conditions here.
Get the most out of your Card
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.