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American Express Merchant Website

Support Centre

All the help you need in one place

 

From a beginner’s guide to useful tips for seasoned users, here you will find everything you need to get the most out of your Merchant Account Online.

To get started, check out the below materials to get more familiar with how our website can help you manage and grow your business.

 

 

Training Document

A step by step guide to help familiarise you with each part of the website.

 

 

Top Tips

Learn how to get the most out of your Account Online with these tips. 

 

 

Payments Demo Video

Watch how managing your payments online gives you a simple, flexible way

to keep track of your Merchant Account finances.

User Guides

Take a more detailed look at how things work in these three handy guides.

Account User Management

See how to enrol, manage your details and view your dashboard.

 

Payments

Stay on top of your payment and charge information.

 

 

Managing Disputes

Respond online and upload documents to quickly resolve disputes.

 


  

Most Frequently Asked Questions

Contact Us

On-Site Help

Click ‘WalkMe Thru’ button at the right side of your screen for tutorials to help you complete your tasks. 

 

Live Chat

Click the ‘Chat’ button to chat with a member of our service team

(Mon-Fri, 9:00am-6:00pm).

 

Email Us

Send us emails securely regarding questions about the website or to request updates to your Merchant Account.

Call Us

1300 363 614 (option 2)

Our customer care representatives will assist you (Mon-Fri, 9:00am-6:00pm).