Program Administrator
Tools and Resources
Program management tools that simplify how you control spend, manage administrative tasks and more.
Not a Program Administrator?
®: Used by Amex Bank of Canada under license from American Express.
Membership Rewards® program1
Encourage your employees to use their Corporate Card by giving them the choice to enrol in Membership Rewards. They can earn points for virtually all business spending charged to the Card, redeemable for gift cards, merchandise, air travel, hotel stays and more.
Corporate Membership Rewards® program
Generate tangible business benefits directly from points earned through everyday business spend on eligible Corporate Cards. Once enrolled in the program, your company can:
- Earn points for all eligible purchases billed across multiple Corporate Cards enrolled in a Corporate Membership Rewards account
- Spend points to redeem for company-level benefits, like business products, travel or statement credits
- Administer with ease since all points are consolidated into a single program account
Contact your American Express Representative or call 1-866-568-0308 to learn more.
Benefits for every Card
Amex ExperiencesTM2
Your Card is your gateway to the action. Feel the excitement of unlocking more of the experiences you love or discovering something new.2
Get access to Front Of The Line® Amex Presale Tickets™2 and Amex Reserved Tickets™2 to some of the most in-demand concerts, theatre productions, and special events often before the general public.
® : Used by Amex Bank of Canada under license from American Express.
®*: For trademark ownership details see: americanexpress.ca/aeroplantrademarks.
1. Membership Rewards: In the case of a Corporate Card, participation in the Membership Rewards program is subject to the approval of the Company or other entity in whose name the Corporate Card account is opened. In order to participate and before any points can be earned, the Cardmember must first enroll in the program (except for the American Express Corporate Platinum Card which, if Company approval is given, is automatically enrolled in the Program). The Company or other entity may also cancel participation in the Program at any time. Rewards are subject to availability and restrictions may apply as to when the reward can be redeemed. Amex Bank of Canada reserves the right to terminate the program with three (3) months prior notice. Items submitted to us or recognized by our systems as being purchases or charges for travellers cheques or foreign currencies, cash advances, balance transfers, Amex Cheques, Express Cash transactions, annual fees, finance charges and/or other fees or charges are not eligible to earn points. Redeemed rewards are not refundable, exchangeable, replaceable or transferable for cash or credit. Amex Bank of Canada reserves the right to change the Program Terms and Conditions, including without limitation, assignment and reassignment of tiers and associated rights, at any time without notice. To cancel enrollment in the Membership Rewards program at any time, please call 1-800-716-6661. Please visit www.membershiprewards.ca or call 1-800-716-6661 for more information, for current annual fees or for full Membership Rewards Terms and Conditions.
2. Amex Experiences: Purchase must be charged in full to an American Express Card. Subject to availability and to event and ticketing terms, restrictions, verification procedures and fees. Tickets and packages are not transferable and cannot be resold. No refunds and no exchanges subject to merchant's obligations under applicable law.
Control employee spending
The American Express® Corporate Purchasing Card offers your employees freedom and flexibility, while enabling you to set spending limits and controls that work for your company.
This solution can help you:
- Streamline purchasing processes
- Improve control over your payment procedures
- Simplify data management and regulatory compliance processes
- Increase employee productivity
Streamline expense management for corporate travel
The Business Travel Account offers a card-less solution for streamlining and controlling travel-related expenses.
This solution can help you:
- Gain visibility over travel spend including air, hotel, car rental and rail costs
- Negotiate better travel contracts based on accurate, concise information
- Drive efficiencies with single processing through a consolidated statement
- Monitor and manage travellers’ expenses without issuing Cards
Open the door to all your suppliers and unlock more cashflow opportunities
Buyer Initiated Payments (BIP) can help you improve working capital while automating payments to your regular group of vendors.
This solution can help you:
- Pay your vendors on time
- Reduce the cost of dealing with paper cheques
- Keep cash on hand between billing cycles
- Leverage BIP as a means to show your suppliers they can depend on you –by paying them on time, or earlier.
® : Used by Amex Bank of Canada under license from American Express.
Manage your billing needs with flexible payment options
We accept a variety of methods for paying Corporate Card statements, whether it’s your company or your Cardmember who pays:
- Bills can be sent to the individual Cardmember to take responsibility for payments
- Statements can be sent to Cardmembers to submit as expense reports
- Transactions can be billed centrally to the company on behalf of the Cardmember
Explore the Canadian Corporate Remittance Guide for more details on submitting payment for your Corporate Card program.
Simple, effective spend management
You can set specific spend controls to help regulate how employees use their Corporate Cards.
You can set spend regulations for:
- Supplier Level: Allow spending at specified suppliers on your preferred supplier list
- Merchant Level: Set controls for specific or preferred merchants
- Spend Category: Set controls over spend in specified categories, like office supplies or travel
- Merchant Valance Limits: Set controls for certain merchants or merchant groups, but allow a limited threshold for spend at other merchants
Best-in-class fraud prevention
We have intelligent security systems in place to identify and communicate any fraudulent activity in your program.
Simplify Corporate Card use with Mobile Wallets
Help centralize spend and manage reconciliation, encourage Cardmembers to load their Corporate Cards to their eligible mobile device.
They can make purchases the same way they would with a contactless Card, even if they don’t have their physical Card on hand.
® : Used by Amex Bank of Canada under license from American Express.
As your Corporate Card program grows and changes, review the product offerings and submit applications
to achieve additional benefits that will help drive business success.
Need Help?
Program Administrators call the Program Administrator Servicing Team: 1-866-568-0308.
Cardmembers please contact your Program Administrator.
Veuillez noter que les titulaires résidant au Québec doivent, conformément aux lois du Québec, avoir l’occasion d’examiner et d’utiliser la version française de la demande et de la Convention du titulaire (Convention du titulaire/ Convention Aéroplan). Si vous êtes un particulier qui télécharge une convention afin de l’imprimer pour un.e titulaire de Carte résidant au Québec, veuillez vous assurer de lui fournir la version anglaise et la version française de la demande suivante.
Please note that if the cardmember is a resident of Quebec, they are required by Quebec Law to have the opportunity to review and use the French version of the application and Cardmember Agreement (Cardmember Agreement/ Aeroplan Agreement). If you are an individual downloading a paper agreement for a cardmember residing in Quebec, please be sure to provide them with both the French and English version of the following applicable application.
American Express® Corporate Purchasing Card
Air Canada is introducing changes to Aeroplan Elite® Status starting January 1, 2026, that will also affect the benefits of your Aeroplan card. Learn more about the changes.
Download these forms to perform tasks not currently available through
American Express @ Work and fax to the American Express Program Administrator Servicing Team at:
905-474-8982 or 905-474-7958.
@ Work Enrolment Form
Program Administrator Designation Form
vPayment User Form ID Setup
Corporate Platinum Card® from American Express Executive Assistant Add or Change
Name Change Authorization
Employee Initiated Apply for a Corporate Card Online
New Cardmember Instructions
Guarantee of Payment Agreement - Corporate Card
Corporate Platinum Travel and Lifestyle Profile Form
Membership Rewards® Program Company Consent
CMR Program Owner Designation and Account Set-up
CMR Card Enrolment
CMR Cancellation of Card Enrolment
CMR Client Account Cancellation
Empower your Cardmembers to make the most of their Card
Maximize the value of your Corporate Card program – not just for your company, but for your Cardmembers. We’ve created a resource hub loaded with tools and important information to help your Cardmembers with everything – from managing their Card Account on the go, to reviewing their Card benefits.
Stay business-ready, with a strong foundation of acceptance that lets you do more business, anywhere you do business.
- Our network has been steadily growing – over 96,000 places in Canada started accepting American Express in 2018 alone*
- 14% of spend gap is actually attributed to employees using another form of payment, versus 5% due to non-acceptance**
Make it easy to find places that accept American Express® Cards with American Express Maps.
® : Used by Amex Bank of Canada under license from American Express.
*American Express Proprietary Information. Aggregated information that is not specific to individual Cardmembers or merchants. Date range: Jan 2018 - Dec 2018
**Based on American Express Analysis of $13.3B in total Spend Volume and 119M Transactions across 1,518 AXP clients. Concur Data includes transactions from January 2013 – December 2013 that have gone through the Concur expense management tool. Analysis conducted by American Express and based solely on data provided by Concur. A merchant is determined to be Non-American Express accepting if it could not be found as accepting through the supplier match process and it had no previous record of having an American Express transaction within the data set.
Call the Program Administrator Servicing Team at 1-866-568-0308. Or review this page for additional important contact information.
Cardmember account information including charges, transactions and balances is available through the American Express @ Work® online account management system. If you would like access, contact your American Express Representative or call 1-866-568-0308 in order to be set up, or register/log in to American Express @ Work.
The Canadian Corporate Remittance Guide outlines how to correctly remit a payment to a Corporate account.
Contact the Program Administrator Servicing Team at 1-866-568-0308 to update or change a company address.
As a Program Administrator you can view transactions at a company level and access a wide range of reporting through @ Work. If you do not already have access, contact your American Express Representative or call 1-866-568-0308 in order to be set up, or register/log in to American Express @ Work.
Your Cardmembers can access their individual statements online 24/7 through Online Services.
Servicing
1-866-568-0308
Monday – Friday, 8am – 8pm EST
Rewards
Call 1-866-568-0308 for inquiries related to Corporate Membership Rewards, including enrolment and to redeem points, or log in to Online Services to check your Corporate Membership Rewards® points balance.
Call 1-800-716-6661 for inquiries related to Membership Rewards, including enrolment and to redeem points, or visit membershiprewards.ca for more information.
1-800-361-5373 (Toll free, Canada, U.S. & the Caribbean)
All other areas: 514-395-0300
Call the Aeroplan®* Contact Centre for more information or visit aeroplan.ca to enrol in the program, check your Aeroplan Miles®* account balance, redeem your Miles and more.
Card Applications
For American Express Corporate Cards (including plastic cards for CPC): Provide the Access Key (created in American Express @ Work®) and the following URL to employees: www.americanexpress.ca/atworkapplyforcard
For American Express® Corporate Purchasing Card (non-plastic): Submit your application via American Express @ Work
Access Cardmember Applications - please complete and fax applications to 1-800-685-0534.
Processing normally takes 2-5 business days; regular mail normally takes 7-10 business days, depending on your Province.
Travel Assistance
Canada & U.S.: 1-800-678-5523
All other areas, collect: 514-285-8165
Insurance Services
Chubb Life Insurance Company of Canada (“Chubb Life”): 1-877-777-1544 in Canada or visit www.chubb.com/ca.
Belair Insurance Company Inc.: 1-833-964-2757 or visit https://info.client.insure.
Belair Insurance Company Inc.: 1-833-964-2757 or visit https://info.client.insure.
For Corporate Platinum Cardmembers
Canada & U.S.: 1-866-755-AMEX (2639)
Outside Canada & U.S., collect: 905-474-1487
Monday – Friday, 8 am – 8 pm EST, Saturday 10 am – 6 pm
Use this number for all general inquires
To enroll: 1-866-755-AMEX (2639)
1-800-352-2834
Toll free: 1-800-668-9147
GTA or collect: 416-868-1888
Monday – Sunday, 24 hours a day
Fax: 416-868-1833
North America: 1-866-323-6979
Outside North America, collect: 905-474-9279
To book, call Travel and Lifestyle Services (TLS): 1-800-668-9147
To book, call Travel and Lifestyle Services (TLS):
Canada: 1800-668-9147
Outside Canada, collect: 416-868-0503
1-866-323-6979
Outside Canada, collect: 905-474-9279
1-800-263-0600
Canada & U.S: 1-866-755-AMEX (2639)
Outside Canada & U.S., collect: 905-474-1487
1-800-AMEX-LMO (263-9566)
For AeroplanPlus®* Corporate Cardmembers
1-800-361-5373 (Toll free, Canada, U.S. & the Caribbean)
All other areas: 514-395-0300
Call the Aeroplan®* Contact Centre for more information or visit aeroplan.ca to enroll in the program, check your Aeroplan®* Miles account balance, redeem your Miles and more.
Toll free: 1-888-247-2262
†: All insurance coverage is subject to the terms and conditions of their respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully.
1. Underwritten by Chubb Life Insurance Company of Canada (“Chubb Life”). You may contact the insurer at 1-877-777-1544 in Canada or visit www.chubb.com/ca.
2. Underwritten by Belair Insurance Company Inc. You may contact the insurer at 1-833-964-2757 in Canada and the U.S. or visit https://info.client.insure.
® : Used by Amex Bank of Canada under license from American Express.
®*: Aeroplan and AeroplanPlus are registered trademarks of Aeroplan Inc.
®†: Jazz, Executive First and Executive Class are registered trademarks of Air Canada.
TM: 2019 Marriott International, Inc. All Rights Reserved. All names, marks and logos are the trademarks of Marriott International, Inc., or its affiliates, unless otherwise noted.