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 Tips & Tools for using American Express @ Work
> Manage Accounts

Welcome to the American Express @ Work Manage Accounts Resource and Help Centre. Designed to support you in using American Express @ Work to achieve your program management objectives, you will find support documentation such as templates for communicating to your Cardmembers, presentations, best practices and other resources for your Corporate Card and/or Corporate Purchasing Card program(s).

> Communication Tools & Templates
Use these templates to communicate information to your Cardmembers.

  • Employee Initiated Apply for a Corporate Card Online
    Download this template for instructions on how Cardmembers can “Apply for a Corporate Card Online”.

  • New Cardmember Instructions
    Download this template and send new Cardmembers information, ranging from:
    How to apply for a Corporate Card online, access and enrolment to My Account (Online Cardmember Services), and customer support information.
> Presentations & Best Practices
Use these resources to help you manage your American Express programs.

> Maintenance Forms
Download these forms to perform tasks not currently available through American Express @ Work, and fax to the American Express PA Servicing Team. Fax number: 905-474-8982, or 905-474-7958.

Due to Federal Government Regulations Paper-based applications have been removed from the Resource Center.

To submit Cardmember applications you can:

  • Provide your Cardmember with an access key to apply for a Card online (Instructions can be found by searching for "Access Key" in the Getting Started Guide)

  • Refer to the mailing sent to you the week of June 16th-20th that provides you with the link* to the new paper based Cardmember applications.

    *If you cannot locate this mailing simply contact the PA Servicing help desk at 1-866-568-0308 to have them email you a new form.

American Express @ Work Overview Sessions register online at:

Need Help Now?

For general account, or other inquires related to @ Work, &/or Standard Reporting call
1-866-568-0308 or e-mail
(for Corporate Card and General Queries) or
(for Corporate Purchasing Card Queries only).

For inquiries related to Enhanced Reporting, Expense Reporting, &/or Corporate Account Reconciliation Call 1-800-267-2585.