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Voluntary Commitments and Codes of Conduct

Voluntary codes of conduct are non-legislated commitments which some organizations/industries such as Amex Bank of Canada voluntarily agree to follow; they generally outline the standards that consumers can expect from such organizations/industries.

The banking industry has developed and is committed to several voluntary codes designed to protect consumers. Amex Bank of Canada is committed to the following codes of conduct:

Fraud Protection Guarantee:

Feel secure knowing we make fraud prevention our business!

Code of Conduct for the Credit and Debit Card Industry in Canada:

The Code of Conduct that sets principles for business practices related to the issuance and acceptance of payment cards and operation of payment card networks.

Commissioner.s Guidance #10
The Code of Conduct for the Credit and Debit Card Industry in Canada . Increased disclosure in sales and business practices and cancellation of contracts without penalty.

In April 2010, the Government of Canada introduced the Code of Conduct for the Credit and Debit Card Industry in Canada, which was developed to promote greater transparency for merchants and Canadian consumers who use credit and debit cards. As a way to clarify the applicability of key principles set out in Elements 1 and 3 of the Code, the Financial Consumer Agency of Canada (FCAC) issued Guidance which identifies specific issues and principles that should be followed by payment card networks and their participants. The Guidance will help to ensure that merchants are able to benefit fully from the principles set out in the Code. Amex Bank of Canada is committed to and supports the Commissioner.s Guidance. Amex Bank of Canada continues to support the Code of Conduct which aims to ensure transparency and choice for merchants in Canada.

Commissioner.s Guidance #10


Code of Conduct for Authorized Insurance Activities:

This code outlines the banks' standards for branch employees offering credit, travel and personal accident insurance with respect to training, disclosure, promotion practices, customer privacy protection and customer redress.

Model Code of Conduct for Bank Relations with Small- and Medium-Sized Businesses:

A model code of conduct for bank dealings with small- and medium-sized businesses. The key elements of the model code are incorporated into individual bank codes.

Principles of Consumer Protection for Electronic Commerce: A Canadian Framework:

A guide to protecting customers in online transactions, developed with input from industry, government and consumer groups.

Guidelines for Transfers of Registered Plans:

What to expect and where to get help when transferring a registered savings plan (RSP) between financial institutions.
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