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Voluntary Commitments and Codes of Conduct

Voluntary codes of conduct are non-legislated commitments which some organizations/industries such as Amex Bank of Canada voluntarily agree to follow; they generally outline the standards that consumers can expect from such organizations/industries.

The banking industry has developed and is committed to several voluntary codes designed to protect consumers. Amex Bank of Canada is committed to the following codes of conduct:

Fraud Protection Guarantee:

Feel secure knowing we make fraud prevention our business!

Monthly Statement Commitment

Amex Bank of Canada has committed not to charge consumers to receive regular monthly credit card statements. Please note that a fee may apply for a statement reprint request. Please see your Cardmember Agreement, Information Box and Disclosure Statement for details of any statement reprint fee.

Code of Conduct for the Credit and Debit Card Industry in Canada:

This Code of Conduct supports transparency, fair business practices and choice for Canadian merchants. The Code was originally introduced in 2010. The Financial Consumer Agency of Canada (FCAC) subsequently issued Commissioner’s Guidance #10 to help ensure that merchants are able to benefit fully from the principles set out in the Code. Enhancements to the Code were announced in 2015. Amex Bank of Canada is committed to and supports this Code of Conduct, the Commissioner’s Guidance and the 2015 enhancements.

Commissioner's Guidance #10

American Express Commitment to the Government of Canada

This commitment sets out the American Express approach to merchant pricing.

Code of Conduct for Authorized Insurance Activities:

This code outlines the banks' standards for branch employees offering credit, travel and personal accident insurance with respect to training, disclosure, promotion practices, customer privacy protection and customer redress.

Model Code of Conduct for Bank Relations with Small- and Medium-Sized Businesses:

A model code of conduct for bank dealings with small- and medium-sized businesses. The key elements of the model code are incorporated into individual bank codes.

Principles of Consumer Protection for Electronic Commerce: A Canadian Framework:

A guide to protecting customers in online transactions, developed with input from industry, government and consumer groups.

Guidelines for Transfers of Registered Plans:

What to expect and where to get help when transferring a registered savings plan (RSP) between financial institutions.

Amex Bank of Canada - Powers of Attorney and Joint Deposit Accounts:

Amex Bank of Canada (Amex) will accept power of attorney forms submitted to us by consumers. We will generally review a power of attorney request received within 72 business hours. If additional time is required, we will advise the customer or attorney that we need additional time to review.

For card accounts, an original or copy of the power of attorney document(s) can be provided via fax or by mail. Please contact us for assistance. The attorney will have authority to receive information about the account and provide certain limited instructions based on our fraud and authentication policies. However, we do not provide an additional card or open card accounts for an attorney, nor can the attorney make any purchases on the Cardmember’s account.

For existing deposit accounts, an original of the power of attorney document can be provided only by mail. Once we review the power of attorney document, the attorney will have authority to provide us with instructions about the deposit account, subject to the terms of the power of attorney form.

If we are unable to act on a power of attorney or attorney instructions, the following complaint handling process is available.

Please note that Amex is not currently offering new deposit accounts and does not offer its own power of attorney forms.

What Every Older Canadian Should Know About: Powers of Attorney and Joint Bank Accounts:

Commitment on Modification or Replacement of Existing Products or Services:

This commitment outlines the procedures for modifying or replacing an existing consumer product or service if the fee is increased.

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