How do I manage my Card Alerts?

There are different types of alerts offered by American Express, which include push notifications from the App, and SMS messages and emails from your Online Account. To manage each type of Card alert, follow the steps below.

Via your Online Account:

To turn on your email and SMS Card Alerts: 

1. Log in to your Online Account
2. Go to ‘Account Management’
3. Select ‘Alerts, Communications & Privacy’, then ‘Card Alerts’
4. Tick the box beside the Card you’d like to receive alerts for
5. Choose to receive alerts by email or SMS.

To turn off your email and SMS Card Alerts:

1. Log in to your Online Account
2. Go to ‘Account Management’
3. Select ‘Alerts, Communications & Privacy’, then ‘Card Alerts’
4. Untick the box beside the Card you’d like to stop receiving alerts for

Via the Amex App:

To turn on and off mobile push notifications through the App:

1. Log in to the Amex App 
2. Go to ‘Account’
3. Select your Card in 'Manage Card'
4. Go to 'Notifications' in 'Preferences'
5. Select 'on' or 'off' for the alerts you wish to receive or wish to stop receiving