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How do I notify American Express if a Card Member has passed away?
To notify us if an American Express Card Member has passed away you will be required to provide a copy of the Death Certificate before cancelling an Account as deceased.
You can send the Death Certificate with covering letter with the Account Number by mail or email.
Address: GPO Box 1582, Sydney NSW 2001
Email: creditcustomerservices@aexp.com
For Corporate Card Members (Employee Cards), your Program Administrator will cancel the Card on behalf of the Employee Card Member.
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