How do I report a lost, stolen or damaged Card?

If your Card has been lost or stolen, log in to your Online Account or the Amex App to cancel your Card and order a replacement. We’ll aim to get a new Card to you within 5-7 business days.

You can also Click to Chat with us 24/7 via your Online Account or message us directly in the Amex App. 

Contact us immediately if you suspect fraudulent activity on 1300 132 639 (from Australia) or +612 9271 8664 (from overseas). Operating hours are 6am – midnight AEST, 7 days a week.

Still looking for your Card? You can temporarily lock/unlock your Card at any time. Your Card will be automatically unlocked after 7 days if you do not permanently cancel it. 

If your Card has been damaged or you need a replacement, you can quickly and easily apply for a replacement Card online:

Via your Online Account

1. Log in to your Online Account 
2. Locate Account Management, then 'Card Management' and ‘Replace a Card’
3. Select the Card that you want to replace as well as the replacement reason. You will then be prompted with some security questions.
4. Review the replacement Card details and select ‘Submit’ to lodge the Card replacement request. 

You should receive a confirmation email to confirm your request has been submitted.

Please note that the Card replacement is sent to the address on file. No one-time address will be accepted. If you would like to have a replacement Card sent to an alternative address, please call the number on the back of your Card.

Via the Amex App

You can also apply for a replacement Card via the Amex App:

1. Log in to the Amex App
2. Go to 'Account'
3. Select your Card in 'Manage Card'
4. Select 'Repace a Card'

If you’re an Additional Card Member, you’ll be able to follow the same set of steps outlined above to order your replacement Card.

For Corporate Cardholders, call us on 1300 132 639 (from Australia) or +61 2 9271 2444 (from overseas). Our current operating hours are 8am – 8pm AEST.