Welcome to the Help Centre

I’m enrolled in an American Express Insurance service – how do I find additional coverage and claim details?

Option 1: Log in to the Chubb Claim Centre for American Express. Here you can:

  • Make a claim
  • Check the status of pending claims
  • View all claims your Card is eligible to make
  • View services you’re enrolled in that allow you to make a claim.

 

Please note: If you are making a claim, you’ll need to have all the necessary supporting documents ready. Depending on your claim, this could include relevant receipts, photographs and quotes.

 

Option 2: To make a claim or check the status of an existing claim:

  • Visit the Claims Centre 
  • Ensure you have all necessary documentation or evidence Chubb may require on-hand. These documents vary per claim, but will include things like relevant receipts, photographs and quotes.

 

View the Card features and benefits that allow you to make a claim:

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Please log in using your User ID and Password.