Can I dispute a transaction?

Recent transactions 

If you think you have been charged incorrectly you can raise a billing inquiry. To lodge a billing inquiry follow the steps below:

1. Log in to your Online Account
2. Select the transaction from your statement
3. Click ‘Have a question about this charge?’
4. Select the type of inquiry you’d like to make and answer a few questions (you’ll be advised if supporting documentation is needed).

Keep in mind that there are some instances in which a transaction will appear under a trading name that’s different to the retailer’s name where you made your purchase. For example:

• A clothing store that is part of a wider retail chain
• A restaurant that is attached to a hotel
• A company that uses their central billing office

Before raising a billing inquiry, check the charge amount and see if it matches any of your receipts. If you still don’t recognise the Merchant name, you can proceed with the lodgement of a billing inquiry.

Pending transactions

As Pending Transactions have not yet been charged to your Account yet and the amount could change, you’ll need to wait for the charge to finalise before opening a billing inquiry. Once the charge has been finalised you can lodge a billing inquiry.

If you are unable to dispute a transaction using the steps above, please call the number on the back of your Card.