What can I do if I have a complaint about American Express products or services?

For complaints about your Credit or Charge Card account, you can either: 

• Log in to your account and chat with us online, or in your American Express® Mobile App 
• Give us a call – speak to a Customer Care Professional by calling the number on the back of your Card or 1300 132 639

Write to us at: 

Global Customer Research & Solutions

American Express Australia Limited

GPO Box 1582

SYDNEY NSW 2001

For complaints about your travel booking, you can either:

• Contact us online – log in to your travel account and chat with us online
• Give us a call – speak to a travel consultant by calling us here

Write to us at:

American Express Travel

PO Box 458

SYDNEY NSW 2001

For complaints about your Merchant facility, you can either:

• Contact us online;
• Or speak to our Merchant services by calling us here.

Learn More about how we handle complaints.