How do I locate a refund on my Card?

If a merchant has provided a refund to your Card, once processed this will be shown in your American Express^® Online Account, the American Express^® Mobile App, and on your following Card statement. 

Via your Online Account

1. Log in to your Online Account
2. Select ’View All Recent Activity’
3. Review the list of transactions to locate the refund. If required, you can filter your transactions by using the ‘Refine’ drop down and selecting ‘Credit’ under ‘Transaction Type’

Via our Mobile App

1. Launch the Amex App
2. Review the list of transactions to locate the refund. 

If required, you can also go to 'Statements & Activity', select 'All' next to 'Recent Statements', select the relevant period and review the list of transactions.

Important: The refund may appear with the date of the original transaction.

If you require further assistance, please chat with us via the Amex App, web Live Chat or call the number on the back of your Card.