Important information
The American Express® Corporate Cards and Business Travel Account are no longer offered in the Czech Republic.
The Terms and Conditions and some forms will remain temporarily available on our website. The Terms and Conditions are provided for reference only.
If you have any questions, please kindly contact us.
The American Express® Corporate Programmes Terms and Conditions
Full Insurance Terms and Conditions
The category to which the Cards belong related to the Interchange Fee Regulation (IFR)
Complaints
In any case of complaints and/or claims please contact us.
For more information on the complaints procedure please refer to our guide.
Know Your Customer’ (KYC)
We might need information regarding your American Express® Card Account .
We are required, periodically, to verify the existing information of our Cardmembers. This is to comply with regulatory requirements in line with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML) and to fulfil our ‘Know Your Customer’ (KYC) obligations. These measures include, among others, customer identification and verification of customer identity.
Additional information, including the data we require, can be found here.
Online statements via My Card Account
Monthly statements are available online at My Card Account: www.americanexpress.cz/mycardaccount.
Note: Monthly statements are available every month (except for periods when no transactions were made).
If you have any questions about the service, please go to My Card Account manual for Programme Administrators and/ or My Card Account manual for Cardmembers.
Payment of the Corporate Card balance
Any debit balance disclosed in the statement should be repaid in the full amount to a bank account number shown on the first page of the statement. The last page of the statement contains the same bank account details including the IBAN format for payments from abroad. The payment in CZK should be recorded on the individual Card account no later than on the day shown on the Card statement.
Please note that every payment to us must come from a business bank account opened in the name of the company. Payments from individual Corporate Cardmembers must come from an individual bank account which is opened in the name of the Cardmember. This is because American Express has an obligation as per the Anti-Money Laundering (AML) Regulations for controlling and monitoring the origin of funds.
Safeguarding method
In compliance with Article 21 of the Payment Services Act, we inform you that from 2 January 2025, American Express will safeguard your funds using insurance coverage. If necessary, American Express may supplement funds safeguarding by depositing your funds in a separate bank account. More information about the current safeguarding method is available here.
Customer Service Team
Mon-Fri, 8 a.m. – 6 p.m.
Tel: +420 222 800 333
Email: cardoperationsprague@aexp.com
Data Protection Officer
Name: Saadia Steinmetz
Email: DPO-EUROPE@aexp.com
Business Travel Insurance Customer Service
Our travel insurance provider is Europ Assistance (EA).
Claims should be reported by phone. To report a claim please call Europ Assistance on +349 137 785 73, Monday-Friday, 9 a.m.-5 p.m.
American Express, spol. s r.o.
Perlova 371/5
110 00 Prague 1
Czech Republic
American Express Europe S.A., with its registered office at Avenida Partenón 12-14, 28042, Madrid, Spain, is registered in Spain with tax identification number A-82628041 and is authorised and regulated by the Banco de España in Spain. For American Express Europe S.A.’s passported activities in the Czech Republic, rules of the Czech Republic apply which can be enforced by the Czech National Bank. American Express Europe S.A. is represented in the Czech Republic by American Express, spol. s r.o. with registered seat at Perlova 371/5, 110 00 Prague 1, Czech Republic, identification no. 00571849, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, insert 1184.