How do I change or unlock my PIN?

You can change or unlock your PIN quickly and securely using the American Express® App or your Online Account.

Changing your PIN

Changing your PIN using Online Services:

 Log in to your American Express® Account and follow the next steps:

• Select the Account Management tab
• Select “Change PIN”
• If you need a reminder, choose “View PIN” first, and then the “Change PIN” option will appear.

Changing your PIN using American Express App:

• Select the Account Management tab 
• Select “Manage Card PIN”
• Select “Change PIN”.
• Follow the security steps to complete the process.

Please note, you must complete one Chip & PIN transaction with your old PIN before the new PIN becomes active.

Unlocking your PIN

If your PIN is positively locked, you’ll see an Unlock PIN option in your Amex® App or Online Account.

Unlocking your PIN using Online Services:

Log in to your American Express Account and follow the next steps:

• Select “View PIN” and answer the security questions.
• A banner will confirm if your PIN is locked, click “Unlock PIN”
• PIN will be available again after your next Chip & PIN transaction.

Unlocking your PIN using American Express App:

• Select the Account Management tab
• Select “Manage Card PIN”
• Select “Unlock PIN” and follow the security steps. Once unlocked, you can view or change it if needed.

How often can I change my PIN?

There are no limits on how many times you can change your PIN.

Manage your PIN anytime through the American Express App or your Online Account.