Health

If you are worried about your behaviour or a family member’s and it is having an impact on your health, wellbeing or finances, please see below useful links for extra support:

Gamcare offers a range of information, advice and support to people affected by gambling. 

The National Health Service - alcohol support provides some practical steps about getting help with alcohol addiction. 

The National Health Service - drug addiction can provide help and support with drug addiction. 

Money Helper offers free, unbiased and easy-to-access money tools and information. 

National Debtline provides debt advice run by the Money Advice Trust. 

Citizens Advice provides confidential advice and information. 

Please connect with our Specialist Team to see what support we can offer if your regular income has been affected and you’re struggling to make payments.

Please note the American Express^® Cards do not support gambling transactions. Please refer to the terms and conditions for the use of your Card.

We appreciate all our customers have different needs, talk to us and we will do all we can to support you throughout your time with us.

Useful links for extra support: 

Neurological condition or cognitive impairment 

The British Dyslexia Association promotes a dyslexia friendly society that enables dyslexic people of all ages to reach their full potential. 

The Dyspraxia UK helps and advises on Dyspraxia/DCD for children, adults and youth.  

The National Autistic Society is a British charity for people with autism.  

The Huntington's Disease Association provides help and support for people affected by Huntington's disease.  

Parkinson's UK provides help and support for people affected by Parkinson's.

If you need help managing your Account, understanding the information we share or help making the right decision for yourself, please check the below information on how we can work with you to meet your needs.

Our online service tutorials provide step by step video guides on how to manage some of your regular Account maintenance activities which may help you. 

If you would like to authorise a trusted family member, friend or third party to talk to us about your Account on your behalf, let us know. If you are able, you can complete the Third party disclosure form in advance.

For more information on third party support, power of attorney or a court of protection order, please read about how assisting someone with their money can help.

Useful links for extra support:

The Alzheimer's Society is the UK’s leading dementia charity. 

The Office of the Public Guardian is a government body that, within the framework of the Mental Capacity Act 2005, polices the activities of deputies, attorneys and guardians who act to protect the financial affairs of people who lack the mental capacity for making decisions about such things. 

Carers UK help people who look after a family member or friend.

Please connect with our Specialist Team to see what support we can offer if your regular income has been affected and you’re struggling to make payments.

We appreciate all our customers have different needs, talk to us and we will do all we can to support you throughout your time with us.

Useful links for extra support: 

Mind provides advice and support to anyone experiencing a mental health problem.

Sane is a UK-wide charity working to improve quality of life for people affected by mental illness. 

Rethink supports those severely affected by mental illness. 

The Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide.

Please connect with our Specialist Team to see what support we can offer if your regular income has been affected and you’re struggling to make payments.

We understand that illness can affect any of our customers and impact many aspects of their lives. We are here to talk about what we can do to support you with managing your Account.

Where to go for help?

For best support with your health needs, please consult with your GP. There are also a range of organisations available who can assist you in the event you face illness.

MacMillan Cancer Support offers free, confidential support to people living with cancer and their loved ones.

Marie Curie is the UK’s leading end of life charity.

Please connect with our Specialist Team to see what support we can offer if your regular income has been affected and you’re struggling to make payments.

If you still need further support with any money worries, please visit our Money Worries page to find out more on how the Financial Difficulties Team can support you and how to contact them.

If your circumstances are not listed, or you would like to discuss your personal situation with us, please contact us via phone or online chat.