Other Insurance

These standalone insurance products and services are not available and closed to new customers. The following information is for existing customers only.

Customer Service Information

My Essentials

• Gadget and Possession Insurance • Loss of Key Insurance

This insurance product has been discontinued and all existing policies closed by 30th September 2025.

Claims may be submitted for any incidents which occurred prior to the policy cancellation date but must be raised as soon as reasonably possible.

For existing customers, including claims: Contact number: 0800 022 4355 Mon-Fri: 8:00 am to 8:00 pm Sat-Sun: 9:00 am to 5:00 pm (excluding bank holidays)

Provided by Tenerity Ltd.

Identity Defence Platinum

• Identity Fraud services • Credit Report services

This service was cancelled by 30th September 2025 including all features and benefits.

If you are being supported by the victim of fraud team, they will continue to assist you until your case is resolved.

For existing customers: Contact number: 0800 030 4714 Mon-Fri: 8:00 am to 8:00 pm Sat-Sun: 9:00 am to 5:00 pm (excluding bank holidays)

Provided by Tenerity Ltd.

Repayment Protection

• Disability, unemployment, or specified life events credit card payment insurance cover

This insurance product has been discontinued and all existing policies terminated as of 31 July 2025. Claims may be submitted until 31 January 2026 for an event that occurred before 31 July 2025.

Existing Customers Contact Number: 0800 700 0707

Claims Contact Number 0345 841 0057 Mon-Fri 9:00 am to 5:00 pm

Complete an online claims form here, you will be transferred to the online Claims page hosted by Chubb. The information will be used in assessing your insurance claim.

Provided by Chubb European Group SE

Personal Accident and Hospital Cash

• Hospital confinement due to an accident or sickness insurance cover • Personal accident insurance cover

Existing Customers Contact number: 0800 700 0707 Claims Contact number: 0345 841 0057 Mon-Fri 9:00 am to 5:00 pm

Complete an online claims form here, you will be transferred to the online Claims page hosted by Chubb. The information will be used in assessing your insurance claim.

Provided by Chubb European Group SE

Our Insurance Partners

We work with leading Insurance providers

Disclosure

American Express Services Europe Ltd (AESEL) has its registered office at Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. It is registered in England and Wales with Company Number 1833139 and authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 661836). If you have any complaints about AESEL’s services, please visit https://www.americanexpress.com/uk/contact-us/ to contact us. If your complaint is not resolved to your satisfaction, you may refer the matter to the Financial Ombudsman Service by telephone on 0800 023 4567 or on its website https://www.financial-ombudsman.org.uk. AESEL, acting as an insurance intermediary, receives commission from its insurance partners, which is a percentage of the insurance premium. AESEL does not provide advice or any personal recommendation on the basis of a personal analysis of your circumstances.

American Express My Essentials Insurance and Identity Defence Platinum was sold by AESEL and is administered by Tenerity Limited. My Essentials Insurance is underwritten by AmTrust Europe Limited.

American Express Repayment Protection Insurance was sold by AESEL and is administered and underwritten by Chubb European Group SE UK Branch (Chubb) and Cigna Life Insurance Company of Europe S.A. N.V.

American Express Personal Accident and Hospital Cash Insurance was sold by AESEL and is administered and underwritten by Chubb European Group SE UK Branch.