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Lost, Stolen or Damaged Card
Credit and Charge Cards: 0800 917 8047
Overseas: +44 (0)1273 696 933
Travellers Cheques: 0800 521 313
Overseas: +44 (0)1273 571 600
Personal Cards – Contact Details
Business Cards – Contact Details
Corporate Cards – Contact Details
Customer Services
Overseas: +44 (0)1273 675 533
Operating hours: Monday – Friday 8am – 6pm, Bank Holidays 9am – 5pm
Authorisations
Available 24/7
To accept the card in your establishment
Operating hours: Monday – Friday, 8am – 6pm
To discuss a Cardmember dispute
American Express Travel Services
Customer support for online travel enquiries
Overseas: +44 (0)1293 826 704
Operating hours: Mon – Fri 9am -5.30pm- Excluding public holidays
American Express Insurance
Card Defence
Existing Customers/Emergency Assistance: +44 (0)208 865 3111
Operating hours: 24/7
By clicking here you will be transferred to the Intana website
Gadget
Servicing: 0800 917 7682
Operating hours: Mon – Fri 8am – 8pm (excluding bank holidays)
Servicing Overseas: +44 (0) 2392 676 898
Operating hours: Sat 9am – 5pm
Claims: 0800 917 7682
Operating hours: Mon – Fri 9am – 5.30pm (excluding bank holidays)
By clicking here you will be transferred to the Affinion website
Identity Defence Platinum
Existing Customers: 0800 030 4714
Operating hours: Mon – Fri 8am – 8pm (excluding bank holidays), Sat – Sun 9am – 5pm
By clicking here you will be transferred to the Affinion website.
International Health Plan
International Service Centre (including claims): +1 866 410 7359 (toll free)
+1 813 775 0244 (direct/collect)
24/7 helpline
My Essentials
Existing Customers (including claims): 0800 022 4355
Operating hours: Mon – Fri 8am – 8pm, Sat 8am – 5pm
Pet
Existing Customers (including claims): 0330 123 1924
Operating hours: Mon – Fri 8.30am – 6pm
Repayment Protection
Existing Customers: 0800 700 707
Operating hours: Mon – Fri 9am – 5pm
Claims: 0345 841 0059
Operating hours: Mon – Fri 9am – 5pm
Complete your insurance claim online
By clicking here you will be transferred to the online Claims pages hosted by Chubb. The information will be used in assessing your insurance claim.
Travel
Existing Customers
Operating hours: Mon – Fri 9am – 5pm
Emergency Assistance
24/7 helpline
Global Assistance Hotline
24/7 helpline
Claims (non-emergency and claims forms)
Operating hours: Mon – Fri 8am – 8pm, Sat 8am – 5pm
Complete your insurance claim online
By clicking here you will be transferred to the online Claims pages hosted by AXA Travel Insurance. The information will be used in assessing your insurance claim.
Other helpful contact information
The Membership Rewards® programme
Overseas: +44 (0)1273 863 863
Operating hours: Available 7am-11pm 7 days a week
Please have your Card to hand when calling us.
Moving to another Country?
We can transfer your existing Card with Global Card Transfer. Learn more.
Complaints Procedures
We pride ourselves on our high quality products and customer service and take your concerns very seriously.
However, there may be times when you feel that our service has fallen below the standard you expect. If this is the case, and you wish to make a complaint, we will do our best to try and resolve the issue.
By clicking on the link below, you will access is a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information.
Manage your Card Online
Tips and tools to make the most of your Card
