Welcome to American Express.
Let’s explore
your new Card
Here you'll find everything you need to get yourself started, plus a few tips on how to get the most from your new Card.
Getting Started
Make sure your Card is ready to go.
Start using your Card today
Activate your Card by downloading the Amex® App here or visiting americanexpress.co.uk/activate.
Download the Amex App
Manage many different aspects of your account via the App, from tracking spending and viewing transactions to downloading your statements. You can also explore and redeem your Amex Offers - all this and more from your phone.
Add to your digital wallet
Make secure, protected contactless payments with Amex – even if you don’t have your Card.
Explore locations that welcome your Card
From local gems to national mainstays, your Card is accepted at thousands of locations across the UK and abroad, and can be used with all the latest payment technologies.
Maximise your rewards
Rack up rewards whenever and wherever you shop, and don't forget to save your Card online to cover regular payments so you're never missing out on the benefits.
Staying secure
All eligible purchases you make with your Card are covered by our purchase and refund protection. Alongside this, your Account is protected with our smart authentication system SafeKey®, so you can always shop confidently.
Get a clearer picture about your interest, minimum due, and charges by reading our guide on understanding your APR.
Set up a Direct Debit
Automate your payments so you never miss a due date.
1. Log in to your Online Account and go to 'Payments'
2. Select 'Direct Debit' and fill in your bank details
3. Confirm the options, and you're all set
Pay with Bank Transfer
The fastest way to manually pay your balance from your bank account – in just a few easy steps
1. Open the Amex App and select ‘Make a Payment’
2. Select ‘Pay with Bank Transfer
3. Follow the onscreen prompts, your bank will handle the rest
Plan it
Unexpected expenditure? Planning a big purchase? Can use flexible instalment plans to split up purchases of £100 or more with Plan it by American Express – with no interest, just a fixed fee.
1. On your statement, choose a payment of £100 or more
2. Choose the duration that suits you: 3, 6 or 12 months
3. Review the plan, confirm you’re happy with it and you’re done.
The American Express® Rewards Credit Card
British Airways American express ® Credit Card
British Airways American express ® Premium Plus Card
American Express® Preferred Rewards Gold Credit Card
The Harrods American Express® Card
Marriott Bonvoy® American Express® Card
Nectar Credit Card
Amex® Cashback Everyday Credit Card
Amex® Cashback Credit Card
The Platinum® Card
Vitality American Express® Credit Card
If you have any service-related questions, such as raising a dispute,
queries on APR & interest, or how to make payments, please visit FAQs.
Alternatively, you can contact us by using one of the methods below.
