The American Express® Corporate Programmes Terms and Conditions 

• Corporate Programme Terms and Conditions
• Cardmember Terms and Conditions

• Guide to Fees and Commissions for Company
• Guide to Fees and Commissions for Cardmember

Full Insurance Terms and Conditions

• Corporate Green Card Insurance
• Corporate Gold Card Insurance

The category to which the Cards belong related to the Interchange Fee Regulation (IFR)

• Maps category (IFR)

Complaints

In any case of complaints and/or claims please contact us.
For more information on the complaints procedure please refer to our guide.

Know Your Customer’ (KYC)

 We might need information regarding your American Express® Card Account .  

We are required, periodically, to verify the existing information of our Cardmembers. This is to comply with regulatory requirements in line with the Anti-Money Laundering and Anti-Terrorist Financing Act (AML) and to fulfil our ‘Know Your Customer’ (KYC) obligations. These measures include, among others, customer identification and verification of customer identity.

Additional information, including the data we require, can be found here.

Online statements via My Card Account

Monthly statements are available online at My Card Account:

www.americanexpress.hu/mycardaccount.

Note: Monthly statements are available every month (except for periods when no transactions were made).

If you have any questions about the service, please go to My Card Account manual for Programme Administrators and/ or My Card Account manual for Cardmembers.

Payment of the Corporate Card balance

Any debits balance disclosed in the statement should be repaid in the full amount to the individual Card bank account number shown on the first page of the statement. The payment should be recorded on the individual Card account no later than on the day shown on the Card statement.

Please note that every payment to us must come from a business bank account in the name of the company. Payments from individual Corporate Cardmembers must come from an individual bank account which is opened in the name of the Cardmember. This is because American Express has an obligation as per the Anti-Money Laundering (AML) Regulations for controlling and monitoring the origin of funds.

Frequently Asked Questions

Safeguarding method                                                                                 

In compliance with Article 21 of the Payment Services Act, we inform you that from 2 January 2025, American Express will safeguard your funds using insurance coverage. If necessary, American Express may supplement funds safeguarding by depositing your funds in a separate bank account. More information about the current safeguarding method is available here.

Customer Service Team

Monday, 8 a.m. - 8 p.m.

Tue–Fri, 8 a.m. – 6 p.m.

Tel: +36 1 777 9 777

Email: ugyfelszolgalat@aexp.com

Data Protection Officer

Name: Pablo Garrido Perez 

Email:  DPO-EUROPE@aexp.com

Business Travel Insurance Customer Service

Our travel insurance provider is Europ Assistance (EA).

Claims should be reported by phone. To report a claim please call Europ Assistance on +349 137 785 73, Monday-Friday, 9 a.m.-5 p.m. 

American Express Europe S.A. (Hungary branch)

1134 Budapest, Váci út 47, Hungary

American Express Europe S.A. (Hungary branch), registered office: Váci út 47, Budapest 1134, Hungary, company registration number: 01-17-001195, registration authority: Capital Tribunal as Court of Registration, name of founding foreign company: American Express Europe S.A., seat: Avenida Partenón 12-14, 28042, Madrid, Spain, fiscal identification number: A-82628041, registration authority: Madrid Mercantile Register. American Express Europe S.A. is authorised in Spain by the Banco de España (reference number 6.837). To the activities of American Express Europe S.A.'s branch in Hungary, local rules apply which can be enforced by the National Bank of Hungary.