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American Express @ Work® Global Apply for Card (GAFC)


Card Applicant - Frequently Asked Questions

Overview

 

How do I access my Card Application?

There are two ways to access a Card application:

  1. Access Key and a URL Link
    • Your company may provide you with a link to the application site and an Access Key directly.
    • Your Access Key and Card Application URL may be posted on your Company’s internal intranet site.
  2. Email Invitation
    • Applicants will receive two emails from American Express,initiated by their Authorised User via @ Work, inviting them to apply for a Corporate Card.
    • One email will contain a link to the application site, the other an Application ID to use as a key to log on and complete the application.
  3. Once on the Card Application site, you will be instructed to enter your corporate email and Application ID or Access Key and begin your journey to complete the Corporate Card application.

What happens if I didn’t receive my Email Invitation to apply?

Please check your ‘Junk’ or ‘Spam’ folders as emails are sent from a generated email tool. Programme Administrators can also resend the Application emails via the ‘Track Applications’ tab.

Which types of identification documents are accepted on the application form(s)?

 

Information on accepted identification documents is provided at the start, and throughout your application journey.

 

Once you have begun completing the application on the right-hand side of the screen under ‘Important Information’ you can select the hyperlink for ‘Learn more’ where you will be directed to additional details.

Do Applicants need to print off their application and have an Authorised Signatory sign it?

No, the approval process is automated and fully online, there is no need for any paper copies or wet signature in this process.

Why do you collect Applicant’s Company email addresses?

This is used for servicing purposes by American Express.

Is GAFC mobile or tablet friendly?

GAFC will respond to and function on smaller screen resolutions like tablet and mobile, however, we don’t have a separate mobile only application.

Application

 

Once received, how long do I have to complete an application?

Applicants will have 45 days to complete the application prior to it being cancelled by the system.

Your company’s Programme Administrator can see the current status of your application.

Are there any notifications sent to remind me to complete my application online?

Once your application has been sent to you, you will receive an email reminder to complete any non-started or pending application 3 days after application initiation, then every 10 days.

Are there mandatory fields on the application and will I know there is an error with their application?

Some fields on your application are mandatory – you must complete these fields prior to submitting your application. You will be notified which fields are mandatory while you are completing the online application. If there are any errors, messages will appear prompting you to provide more information or correct your entries.

What are the Card delivery address options?

Unless your company has arranged to distribute Cards centrally, the applicant can select either their home or company address for Card delivery.

Can an Applicant request an alternate delivery address for the Card?

Not for standard delivery.

How do I submit my completed application?

Once you have completed all mandatory fields in the application, you will reach a review and submit screen. There you can review and modify fields if necessary.

Once finalised, you will need to accept the Terms and Conditions and click the Submit button. A screen with your Application ID will appear, confirming that your application has been submitted.

Once my application has been submitted, can I still edit the application?

No, once your application has been submitted, you will no longer be able to edit it.

If I save my application for later, how do I access my application again?

Please use the Application ID provided once you have initiated your application.

How will I know if my application has been approved by my Company and submitted to American Express for processing?

You will receive an automated e-mail from American Express confirming the status of your application.

Who do I contact if I need assistance with GAFC?

If you are having issues with your application, first contact your company’s Programme Administrator for guidance.

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