Creating a safe society together
Keep your personal data up to date.
We are legally obliged to perform periodic checks to ensure that your personal data is accurate. Through this, we help prevent money laundering, the financing of terrorism and can continue to work towards a safer society.
Keep your personal details up to date
You can now start updating your details once you receive a letter or email from American Express containing your personal reference number.
Please pay attention: There are phishing emails with American Express URLs in circulation.
At first glance, these emails may resemble those from American Express in terms of form and content. You may have received one or more of these fake emails asking you to re-identify yourself.
Please be careful when opening links sent to you through email. The phishing emails use a URL that corresponds to American Express but will link you to a counterfeit page. This email is NOT from American Express. Please do not click on these links and do not share personal information.
Are you a private customer?
We would like to ask you to update your personal details. This is a quick and easy process and can be completed within a few clicks. You do not need to upload any documents. The information you provide will be kept strictly confidential in accordance with the 'Cardholder Privacy Statement'. You can start this process once you have received a letter or email from American Express containing your personal reference number.
Are you a Corporate customer?
In the near future, Business Cardmembers and Program Administrators (of Corporate accounts) will receive a letter or email with a request to check and update company information.
If you are a Corporate Cardmember, please ensure that we always have your up-to-date residential address. You can easily report a change of address to our Customer Service via the number on the back of your Corporate Card.
Please click on the ‘Corporate customer’ button for more information.
Don’t own an American Express card yet?
When you apply for a card with American Express, we ask you to identify yourself online. Through this, we can help prevent money laundering, terrorist financing (Wwft) and can ensure a safer society together.
You will be asked to identify yourself when applying for a new card, or when applying for an additional card. Please click on the button below for more information.
More information
Frequently asked questions
- American Express has a legal obligation to identify all cardholders and verify information.
- Also, the information American Express has available about existing cardholders should be checked regularly.
- This legal obligation to identify cardholders is based on the Money Laundering and Terrorist Financing (Prevention) Act (Wwft), chapter 1 (definition of a customer) and chapter 5 (retention of supporting documents) in combination with DNB guidelines on money laundering and financing of terrorism and sanctions law (SW).
- American Express has a legal obligation to identify all cardholders and verify information.
- Also, the information American Express has available about existing cardholders should be checked regularly.
- This legal obligation to identify cardholders is based on the Money Laundering and Terrorist Financing (Prevention) Act (Wwft), chapter 1 (definition of a customer) and chapter 5 (retention of supporting documents) in combination with DNB guidelines on money laundering and financing of terrorism and sanctions law (SW).
- The documents are stored in the secure environment of American Express. We use advanced technology and well-defined procedures to ensure that your information is processed promptly, accurately, completely and securely.
- We only use your personal data in accordance with the rules of conduct laid down in the General Data Protection Regulation (GDPR).
- We only provide information to official bodies when there is a legal basis for this.
- For more information, please refer to our Privacy Statement
We keep copies of identity documents for as long as necessary or required by the applicable law.
American Express has a legal obligation to identify and verify all cardholders. Also, the information American Express has available about existing cardholders should be checked regularly.
You will receive correspondence from us explaining what information we need for the identification process.
You can identify yourself with a European passport or Identity card (issued in an EU or EEA country). The proof of identity must still be valid for at least one month at the time of submission.
Note: a driver's license is not a valid proof of identity.
If you are the main Cardmember:
If you do not respond to our request, we may unfortunately have to block your account. This means that all your (extra) Cards will be suspended from further expenditure until you have confirmed your identity. If we don’t receive the requested information from you, your Account will eventually be cancelled, as we have to comply with the law. Of course we would like to prevent this.
If you are the Cardholder of an extra Card:
If you do not respond to our request, we may unfortunately have to suspend your Card. This means that your Card will be suspended from further expenditure until you have confirmed your identity. If we don’t receive the requested information from you, your Card will eventually be cancelled, as we have to comply with the law. Of course we would like to prevent this.
Do you need help with the process?
Contact our Customer Service. The team can be reached every business day from 8.00 am to 6.00 pm at the telephone number on the back of your Card.
If you have not yet received an email or letter from us to identify yourself, we will approached by you. We approach our card holders in a distributed manner to ensure that the process runs smoothly.
It is also possible that we already have all your data. In that case you will not receive a message from us to authenticate yourself.
If you are the main Cardmember:
Your Account has been suspended. This means that all your (extra) Cards are suspended. To reactivate your Account, you must complete the identification process. After you have received confirmation from us (within 15 business days) that your documentation has been approved, your Account - including all your Cards - will be reactivated automatically within a week.
If you are the Cardholder of an extra Card:
Your Card has been suspended. To reactivate your Card, you must complete the identification process. After you have received confirmation from us (within 15 business days) that your documentation has been approved, your Card will be reactivated automatically within a week.
For more information, please contact the American Express member service. This is available every working day from 8.00 am to 6.00 pm via the telephone number on the back of your card.
